Soft Skills Training in Serbia

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Serbia (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management.
• Identify and develop key leadership competencies and styles.
• Set meaningful goals and communicate them effectively.
• Build trust and influence others through effective communication.

This instructor-led, live training in Serbia (online or onsite) is aimed at executive-level and senior professionals who wish to gain deeper insights into their leadership styles, leverage Korn Ferry Leadership Assessments, and develop actionable strategies for leadership adaptability and team performance.

By the end of this training, participants will be able to:

• Analyze their organization context and its influence on leadership effectiveness.
• Assess the range of leadership styles being utilized and their impact.
• Evaluate how leadership approaches affect team engagement, dynamics, and performance.
• Apply feedback from leadership assessments to identify strengths and areas for growth.
• Utilize a causal model to explore leadership behaviors and their direct impact on workplace climate.
• Develop actionable strategies to enhance leadership adaptability and team performance.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live workshop in Serbia (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Learn the tools and strategies to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Foster a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

Stress Management & Resilience is a practical program that focuses on evidence-based techniques and reflective practices to help participants manage personal stressors, enhance adaptability, and increase their openness to change and feedback.

This instructor-led, live training (available both online and onsite) is designed for beginner-level participants who want to learn hands-on tools for managing stress, engage in reflective activities, and build resilience to improve performance at work and support colleagues.

Upon completing this program, participants will be able to:

• Apply simple, evidence-based techniques to reduce acute stress and enhance day-to-day wellbeing.
• Use practical strategies to manage personal issues (such as health, finances, or other concerns) that impact work performance.
• Engage in reflective activities and experiential exercises that increase openness to change and feedback.
• Develop a personalized resilience action plan with concrete next steps and coping techniques.

Format of the Course

• Short, interactive sessions that blend theory and practice.
• Experiential activities, guided reflections, and brief role plays.
• Action planning and short take-home practices between sessions.

Course Customization Options

• Content can be tailored to fit different team cultures, stress triggers, or organizational contexts.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract and engage with international candidates.

By the end of this training, participants will be able to:

• Understand Cultural Differences
• Understand Legal & Regulatory Aspects
• Apply Global Employer Branding
• Have Access to Global Talent & Recruitment Channels

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract, and engage with top international talents. 

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Selling Candidates the Opportunity & Partnering with Hiring Managers

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.  

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

This instructor-led, live training in Serbia (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.

By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
• Monitor and track their time usage and identify and eliminate their time wasters and distractions.
• Delegate and assign tasks appropriately and communicate clearly and assertively with others.
• Manage their emotions and stress levels in times of uncertainty and pressure.

This instructor-led, live training in Serbia (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

In an ever-evolving world of automation, AI, and digital acceleration, it’s not just our tools that are changing — it's how we think, relate, decide, and show up at work.

To thrive in this transformation, we must evolve the skills that make us irreplaceably human:

• Clear, grounded communication
• Critical, independent thinking
• Deep, trust-based collaboration
• Emotional resilience and presence

This high-impact workshop helps hybrid teams reclaim their voice, value, and confidence in a tech-enhanced workplace — without ever needing to “compete with the machine.”

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

The 2-days workshop attempts to equip technical and administrative professionals with the analytical and creative thinking competencies. In general, participants will sharpen their left-brain and right-brain thinking skills, and learn to apply them in various work related situations. Participants will many be familiarized with many proven techniques and tools that could be used to analyze, correlate, justify, and conclude information.

Format of the Course

• The course is delivered through interactive lectures and discussions.
• It includes numerous exercises and practical sessions.
• Participants will engage in hands-on implementation in a live-lab environment.

Course Customization Options

• To arrange a customized training for this course, please contact us.

The global turmoil, business disruptions, and pandemics have not only overturned traditional business standards but have also compelled boards to fundamentally reshape their governance practices. Here’s what directors need to know today to be effective. Best-practice tips and tools, such as meetings, information management, agendas, committees, and organizational structure, that boards worldwide use to enhance their performance with less effort, allowing more time for high-value board activities.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

TARGET GROUP:

• Anyone within the organization who aims to enhance their competencies, including attitude, knowledge, and skills, in the realm of business negotiations.
• Sales and customer service professionals who engage in negotiations with clients.
• Entrepreneurs who negotiate with partners and clients.

EDUCATIONAL PURPOSE OF THE TRAINING:

The training is designed to prepare you for negotiating with all stakeholders, with a particular emphasis on practical negotiation skills that foster cooperation. By participating in the training, attendees will gain greater influence and control over various stages of the negotiation process. The primary outcome of the training will be the ability to conduct negotiations effectively, aiming to reach agreements that satisfy the interests of all parties involved. Participants will utilize the interpersonal skills they acquire during the training to achieve this goal.

OBJECTIVES OF PARTICIPATION IN THE TRAINING:

• You will learn modern negotiation strategies and techniques that can be applied in business negotiations.
• You will develop an effective negotiation strategy by using the models you have learned, planning key events for upcoming important business negotiations.
• You will enhance critical skills that enable you to reach agreements more quickly and easily, thereby achieving your negotiation goals.

BENEFITS OF ATTENDING THE TRAINING:

Through practice, you will refine the strategies and techniques learned, improving your skill level and maximizing their impact on negotiation outcomes.

TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

In areas such as leadership psychology, communication, and business negotiation.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selecting negotiation strategies and techniques that are appropriate for the situational context.
• Exerting influence during the business negotiation process.
• The skill of constructive confrontation in business negotiations.
• The ability to enforce concluded agreements and business contracts.
• The ability to manage emotions, especially under stress, during negotiations.
• The ability to select logical and rational arguments for a strong business case.
• The ability to explain cause and effect, enriched with emotional arguments, to effectively influence changes in people's beliefs and actions.

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Influencing the business negotiation process
• Interpreting the context of a negotiation situation
• Taking control of a negotiation situation to achieve your goals
• Critical thinking, understanding cause and effect in the sequence of events during negotiations
• Discovering the truth through rational cause-effect analysis based on facts in negotiations

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to changing environments. It requires understanding the reasons why change is necessary and identifying areas that need modification, as well as clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies based on people's reactions and changing conditions. It is also crucial to recognize that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and individual needs during the change process.

Outcomes:

By the end of this course, participants will be able to:

• Understand the business drivers for change
• Know the best time to make changes
• Know how to prepare the organization for change
• Understand the psychology of change, what motivates people, how they will react to change and how to manage those reactions
• Be able to manage both the corporate and national cultural aspects of change
• Be able to produce stakeholder value through change
• Be able to apply a range of analytical tools to assist at each stage in change
• Know how to communicate change effectively

The course has been designed as an interactive experience, with over 80% of the time dedicated to participant engagement. Each session follows a consistent dynamic, incorporating Kolb’s learning cycle: exercises that introduce new habits (building awareness); brief lectures on techniques (acquiring knowledge); and opportunities to practice these new techniques (developing skills and gaining experience). Upon completing each session, participants will receive all relevant information covered.

Short lectures are included to summarize practical issues and explain the fundamental psychological mechanisms related to the participants' work experiences.

Target Group

• Any individual within the organization looking to enhance their competencies in sales psychology, including attitude, knowledge, and skills.
• Sales professionals and managers aiming to improve their sales capabilities.
• Employees involved in customer service or sales processes, whether in B2B or B2C environments.
• Entrepreneurs engaged in selling products or services.

EDUCATIONAL OBJECTIVE OF THE TRAINING:

The training equips participants to manage the sales process, with a strong emphasis on practical skills at each critical stage. Attendees will learn how to influence both the customer's buying process and their own sales process across various stages. The primary outcome of the course is an enhancement in sales skills. Participants will apply the knowledge gained during the training to improve key interpersonal skills, thereby increasing their overall effectiveness in sales.

Educational Purpose of the Training

• You will learn modern sales models, tools, and techniques applicable to B2B and B2C sales processes.
• You will develop an effective sales strategy using the learned models, tools, and techniques, and describe the sequence of key events in your sales process that significantly impact sales outcomes.
• You will elevate your key interpersonal skills to a higher level.
• You will enhance your effectiveness in sales.

Benefits of Attending the Training

You will practice the models, tools, and techniques you have learned, thereby improving the skills that most significantly affect your sales results.

The Training Will Strengthen Your Knowledge in:

• Sales psychology.
• Building an effective strategy and efficient sales processes.
• Managing yourself during key sales processes that have the greatest impact on your sales goals.

The Training Will Strengthen Your Skills in:

• Selecting appropriate sales models, tools, and techniques for different situational contexts.
• Increasing your influence on the outcomes achieved in sales.
• Building values and sales arguments.
• Choosing values and sales arguments that align with customer needs and goals.
• Designing the sales process to determine activities and behaviors that have the greatest impact on outcomes at different stages.
• Selecting sales arguments that lead to a business case and return on investment.
• Diagnosing customer needs.
• Conducting sales conversations using developed sales arguments to effectively influence the customer's buying process.
• Managing customer objections.

The Training Will Strengthen Your Competencies in:

• Influencing the sales process using substantive arguments and business justification.
• Reading the context of a situation and selecting the right models, tools, and techniques.
• Managing your actions in key sales processes.

Participants After the Training Will:

• Distinguish and understand the specific conditions of customer behavior and actions at each stage of the sales process, allowing them to effectively select appropriate actions and increase their effectiveness at various stages.
• Conclude sales conversations that ensure the satisfaction of both parties involved in the transaction.
• Adopt a win-win attitude during sales to meet the goals and needs of both parties, fostering long-term customer relationships.
• Actively listen to and understand customer positions and needs, effectively collaborating with customers to develop win-win agreements in the sales process.
• Select appropriate sales arguments to address customer needs, problems, goals, business, and personal interests, deriving the greatest return on investment for the customer.
• Recognize and counteract customer pressure and manipulation.
• Effectively manage customer objections.
• Increase their effectiveness at key stages of the sales process.
• Manage their actions effectively in main sales processes, thereby enhancing their sales effectiveness.

“Most hybrid teams are coordinating. Few are truly connecting.”
Let’s fix that—with a proven experience that builds Emotional & Cultural Intelligence across teams and generations.

As workforces become more culturally diverse, emotionally complex, and physically distributed, traditional soft skills are no longer enough. This immersive experience fuses Cultural Intelligence (CQ), Emotional Intelligence (EQ), and Hybrid Collaboration Design into one high-impact, experiential learning journey.

Equip your teams to thrive across time zones, mindsets, and mindscapes.

The 5-day DesignThinkers Global Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners. Under the guidance of our seasoned facilitators, familiarize yourself with the divergent/convergent model of the Double Diamond, and solidify your new Design Thinking mindset by practicing on a real-life project.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.

By the end of this training, participants will be able to:

• Measure individual EQ to understand how to interact better with their colleagues.
• Understand other people's emotions and behavioral styles to improve relationships with teammates.
• Use emotional intelligence to form a positive and productive work environment.
• Use emotional intelligence to handle change and conflict at work.

The Finance for Non-Finance Managers training is a highly sought-after program designed for professionals seeking a practical understanding of finance. This interactive 1-day training provides a comprehensive overview of key finance areas, supplemented by a course guide-book and numerous worked examples to facilitate learning. Upon completion, participants will receive a course completion certificate.

This instructor-led, live training in Serbia (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing. disempowering beliefs around work, life, and relationships.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicates clearly and consistently,
• adapts communication to the recipient,
• handles difficult conversations,
• builds authority through communication,
• effectively conveys complex information.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

Maintaining a high level of productivity in today's successful businesses requires continuous effort and learning in various management skills and techniques. To excel in daily work tasks, it is essential to acquire, practice, and implement knowledge and skills in management methods. Individuals across different organizations often find themselves seeking more productive ways to plan work and tasks, set appropriate goals, enhance interpersonal skills, and adopt effective decision-making strategies. Focusing on productive practices enables efficient and effective management of work and facilitates organizational changes.

Objectives

• Utilize simple frameworks for planning, including allocating and managing priorities, scheduling tasks, working proactively and reactively, and project planning
• Learn leadership techniques for effective work planning and priority setting
• Acquire management skills to plan, set priorities, and establish and maintain goals
• Understand and develop the necessary skills to ensure timely completion of assigned tasks
• Use basic project planning tools to devise a work strategy
• Set goals and targets effectively and efficiently
• Learn how to establish and maintain task deadlines
• Understand the characteristics of colleagues who support our work assignments
• Develop positive interpersonal techniques for better management of tasks
• Learn how to plan work while balancing time, cost, scope, and quality constraints
• Understand the role of stakeholders in a project and learn stakeholder management techniques
• Develop strategies for dealing with organizational change, including delegation and empowerment
• Enhance communication and human interaction skills with others
• Understand and develop the skills necessary to set goals within a strategic and organizational context
• Explore methods of improving decision-making
• Understand how delegation can be used in goal-setting and planning
• Identify decision-making processes and their impact on organizations
• Develop the ability to make higher-quality decisions as individuals and teams
• Build and maintain effective and efficient planning procedures and processes
• Integrate planning management functions into the overall mission of the organization
• Enhance leadership skills to boost capability, skill, and morale
• Improve preparedness to handle task and work contingencies
• Enhance performance in setting and completing work objectives
• Enable teams and leaders to better meet the challenges of dynamic, constant change
• Establish organizational and personal decision-making capabilities

This workshop is a practical program implementing the principles of coordinating business meetings. Adult learning methodology of learning is used in this program. It is facilitated with interactive exercises and powerful presentations.

Mental Health Facilitator is an international program developed by World Health Organization (WHO) in collaboration with a number of NGOs from all over the world. This program is the first step for information and help, as a first aid kit dedicated to all people who want to learn and recognize the basics of mental and emotional health and provide immediate support.

The instructor-led, live workshop is aimed at people who care for those around and want to be able to really help, understanding the needs of them, at people who wish to apply the principals of mental health to achieve intense personal and professional development and improvement, for deal better with everyday challenges and difficult situations.

By the end of this training, participants will be able to:

• identify mental health problems and make recommendations
• quickly manage difficult life situations with an optimal consumption of resources
• increase the quality of life in the professional and family context
• improve your skills of empathic communication and effective interpersonal relations
• understand stressors and how they can lead to behavioral changes
• recognize problems before they escalate

Format of the course:

• interactive lecture and discussion
• lots of exercises and practice

Course Customization Options:

• to request a customized training for this course, please contact us to arrange

This instructor-led, live training in Serbia (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

This training is designed for managers, HR specialists, and anyone responsible for conducting performance appraisal interviews with employees.

By participating in this training, managers will:

• understand the significance of employee evaluations,
• learn to utilize the evaluation system to enhance motivation and commitment,
• be seen as fair and impartial assessors,
• gain skills for handling challenging conversations with employees,
• discover the behavioral standards they should adhere to during appraisal interviews,
• identify their strengths and weaknesses in communication and receive tools for improvement,
• boost their self-confidence when interacting with subordinates and in difficult situations.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending an excessive number of meetings
• Their time is being "consumed" by others
• They struggle to complete their daily tasks due to a lack of planning, foresight, or prioritization

Format of the Course

The course will be a highly interactive blend of:

• Focused Discussions
• Slide Presentations
• Exercises and Case Studies

By the End of the Course, Delegates Will Be Able to:

• Understand the importance of managing meetings effectively, recognizing the time constraints of those they invite
• Follow standard procedures for organizing, conducting, and documenting meeting outcomes
• Gain broader insights into methods for managing their own time more efficiently: working smarter, not harder...

Format of the Course

• The course features interactive lectures and discussions.
• It includes numerous exercises and practical sessions.
• Participants will engage in hands-on implementation within a live-lab environment.

Course Customization Options

• To request a customized training session for this course, please contact us to arrange the details.

Audience:

• Any management or leadership position.
• Team members looking to improve their team skills.
• Operational leaders aiming to enhance their interpersonal skillset.

Overview:

This course is instructor-led, delivered by highly experienced human factors specialists who have provided high-quality training to various high-risk industries such as aviation, nuclear power, oil and gas production, healthcare, and elite sports. The course emphasizes the importance of risk and safety awareness through the use of accident case studies from multiple sectors. It guides participants through the fundamental functions of human cognition, demonstrating how this understanding can be transformed into practical tools. These tools can then be integrated into the workplace at various levels—practical, policy, and process—to enhance performance, efficiency, and reliability. The course is especially relevant for companies increasingly adopting new technology. The use of checklists and the appropriate application of standard operating procedures are thoroughly examined. There is a particular focus on operational risk and decision-making under pressure. The training concludes with an exploration of the human factors that characterize high-performing teams and what can be learned from them.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Grasp the key principles necessary to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available in English only.

Audience:

• Any individual in a management, supervisory, or leadership role.
• Team members aiming to enhance their team skills.
• Operational leaders looking to improve their interpersonal skillset.

Overview:

There is a common misconception that Human Factors (HF) is only relevant to safety-critical industries such as aviation, medicine, and oil & gas. However, there are significant benefits to investing in HF beyond just enhancing safety.

Improved Operational Efficiency: Equipping teams with the tools to manage workload, solve problems, and make effective decisions empowers them to handle work-related challenges without requiring higher-level intervention. Regardless of the industry, frontline team members can effectively navigate complex, dynamic situations.

Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage their work situations increases employee engagement and improves customer interactions. Organizations that demonstrate a commitment to improving and investing in their staff will benefit from higher job satisfaction.

Reduced Absenteeism, Increased Retention: Time off due to stress and fatigue can be mitigated through HF training. Workplace morale significantly impacts individual stress levels. Investing in stress and fatigue management training, along with introducing peer support programs, shows a commitment to employee well-being. According to Deloitte, this can result in a 500% return on investment through reduced absenteeism and improved retention.

In summary, the skills that benefit pilots, surgeons, and oil rig workers can be applied more broadly to enhance organizational performance beyond safety.

By the end of this training, participants will be able to:

• Understand the fundamental principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Demonstrate an understanding of key principles necessary for improving compliance, reliability, and performance.

Format of the Course:

• Led by an experienced instructor.
• Scenario-based presentations, briefings, and accident analysis.
• Interactive scenario workshops and group presentations.

This course is currently available for delivery in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Position Holders.
• Experienced Managers aiming to enhance their risk and safety management skills.

Overview:

This course delves into the key factors that influence decision-making under pressure. There's nothing quite like a crisis to ramp up the pressure, and this course is designed to equip civil servants with the necessary tools to analyze situations and make sound decisions in uncertain times.
The course takes a comprehensive approach to managing complex systems. The ongoing global pandemic has accelerated changes in various strategic areas, and this course leverages proven methodologies to help civil servants make effective decisions while under pressure. Additionally, we will explore how to effectively address emerging threats, whether they are physical or digital. The course features several high-profile case studies from different industries, which are collectively analyzed and discussed by the participants from multiple perspectives.
Various assessment techniques will be explored and applied to real-world scenarios. Participants will evaluate crises and determine the best course of action given limited information. The course aims to build confidence in making risk-based decisions within a complex operational environment.
The course aligns with the Better Business Case methodology. This is the UK government’s best practice framework for enabling civil servants to develop spending proposals and make effective business decisions.

By the end of this training, participants will be able to:

• Comprehend the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk management.
• Strengthen the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussions.
• Scenario-based presentations, briefings, and case study analyses.
• Breakout scenario workshops and group presentations.

Audience:

• Managers and trainers in various roles.
• Leaders with limited public speaking experience.
• Employees aspiring to senior leadership positions.

Overview:

This course tackles what can be the most daunting aspect of professional life for many individuals. While some people thrive in the spotlight, others find it overwhelming. The course draws on techniques used by professional speakers across industries, the military, and elite sports. Participants will hear real-life stories of how individuals have overcome their fears to become skilled public speakers. The reasons behind these inhibitions are often complex and deeply personal; this course achieves its remarkable success by allowing individuals to embrace their unique style rather than adhering to a rigid set of rules. Some of the world's most captivating and successful speakers break conventional norms but achieve their goals by staying true to themselves. The course is intensive, engaging, and enjoyable, providing a safe environment for participants to express themselves and boost their confidence.

By the end of this training, participants will be able to:

• Understand how public speaking can serve as a powerful business advantage.
• Apply the techniques learned in the course to create short, simple, and impactful presentations.
• Discuss and share individual techniques and tips with their peers.
• Provide constructive feedback on their own and their colleagues' performances.

Format of the Course:

• Led by an instructor.
• Diverse presentations, briefings, and group exercises.
• Scenario workshops, individual, and group presentations.

The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude).

This instructor-led, live training (online or onsite) is aimed at professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This course is suitable for all levels of employee whose working patterns and processes would be improved with time management knowledge and some relevant time management tools.

This also applies to team leaders and managers who are responsible for setting tasks and deadlines for a group of employees, enabling them to prioritise and set achievable deadlines.

This 1-1 live training (online) in Serbia is aimed at everyone who wish to get more structure and productivity in their job.

By the end of this training, participants will be able to:

• Get more in life.
• Control their time.
• Get their focus back.
• Plan their week effectively.
• Know how to deal with stress.

We often think we need to learn a new process, tip or trick in order to impress someone, get promoted or produce excellence. However, usually we need to change our beliefs. Our beliefs are chronic thoughts that we think often that then subconsciously restrict and control how we act.

This short course shows how to hack your behaviours by jumping to the belief part of the cycle not the behaviour part - that will naturally follow.

We mistakenly believe - we act a certain way (do), which gives us these great results (get) and then we gain the ability to 'be' this new person (be.) However, the reality is we need to become the person fist - adopt the standards and worldview/beliefs of that person and then our behaviours (actions) will naturally fall in line and the improved results will follow.