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Course Outline

1. The importance of the performance appraisal conversation in the human resources management process.
2. Periodic assessment versus ongoing assessment.
3. Advantages of using a formal performance appraisal conversation.
4. Preparation for the performance appraisal conversation.

  • How to inform about the performance appraisal conversation
  • Gathering information and arguments
  • Identifying employee needs
  • Purpose of the performance appraisal conversation
  • Planning the performance appraisal conversation
  • Structure

5. How to conduct an effective performance appraisal conversation

  • Causes of errors in appraisal
  • How to reduce subjectivity in assessment
  • Styles of conducting performance appraisal conversations
  • Providing and receiving feedback
  • Formulating constructive critical remarks and praises
  • Setting goals and creating development plans
  • Conducting a conversation with a 'difficult' employee.

6. Effective communication during the performance appraisal conversation.

7. Building a competency map based on the performance appraisal conversation.

8. Planning employee development.

9. Manager actions between periodic performance appraisal conversations.

  • Post-conversation agreements
  • Conclusions for the future
  • Conversation evaluation
  • Consistent enforcement of conversation agreements

Requirements

The course is of a general nature and does not require specialized knowledge to participate.

 7 Hours

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Price per participant

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