Communicating and Influencing - For Managers and Team Leaders Training Course

This instructor-led, live training in Serbia (online or onsite) targets entry-level professionals or aspiring leaders aiming to comprehend the core principles and practices of effective leadership.

Upon completing this training, participants will be equipped to:

• Define leadership and distinguish it from management.
• Recognize and cultivate essential leadership competencies and various leadership styles.
• Establish significant goals and convey them with clarity and impact.
• Foster trust and inspire others through proficient communication.

This instructor-led, live training in Serbia (online or onsite) is tailored for beginner-level, intermediate-level, and advanced-level professionals who wish to find, attract, and engage with international candidates.

By the end of this training, participants will be able to:

• Understand Cultural Differences
• Understand Legal & Regulatory Aspects
• Apply Global Employer Branding
• Have Access to Global Talent & Recruitment Channels

This instructor-led live training in Serbia (available online or on-site) is designed for professionals at beginner, intermediate, and advanced levels who wish to identify, attract, and engage with top international talent.

By the end of this training, participants will be able to:

• Differentiate between Proactive Sourcing and Reactive Recruitment.
• Utilize LinkedIn Standard versus LinkedIn Recruiter effectively.
• Master Boolean Search techniques.
• Effectively pitch opportunities to candidates and collaborate with Hiring Managers.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led live training in Serbia (online or onsite) is aimed at beginner, intermediate, and advanced-level professionals who wish to attract top international candidates with minimal effort.  

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job Ads
• Receive a Tailored Long-List

This instructor-led, live training in Serbia (online or onsite) is aimed at executive-level and senior professionals who wish to gain deeper insights into their leadership styles, leverage Korn Ferry Leadership Assessments, and develop actionable strategies for leadership adaptability and team performance.

By the end of this training, participants will be able to:

• Analyze their organization context and its influence on leadership effectiveness.
• Assess the range of leadership styles being utilized and their impact.
• Evaluate how leadership approaches affect team engagement, dynamics, and performance.
• Apply feedback from leadership assessments to identify strengths and areas for growth.
• Utilize a causal model to explore leadership behaviors and their direct impact on workplace climate.
• Develop actionable strategies to enhance leadership adaptability and team performance.

This live, instructor-led training in Serbia (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership). It targets professionals seeking to build powerful communication, problem-solving, and leadership skills to excel in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

In an era marked by global instability, business interruptions, and pandemics, established corporate standards have been upended, forcing a fundamental transformation in how boards govern their organizations. This course outlines the essential knowledge directors need today to drive effectiveness. It shares proven tips and practical tools—covering meetings, information management, agendas, committees, and structural design—that boards internationally utilize to enhance performance while reducing effort, thereby freeing up more time for high-value strategic work.

TARGET GROUP:

• Any organizational member seeking to enhance their competencies, including attitude, knowledge, and skills, in the realm of business negotiations.
• Sales and customer service personnel who engage in negotiations with contractors.
• Entrepreneurs involved in negotiations with contractors.

EDUCATIONAL PURPOSE OF THE TRAINING:

This training prepares you to negotiate effectively with all stakeholders, emphasizing practical skills focused on cooperation. Participants will gain greater influence and control over the various stages of the negotiation process. The primary outcome of the training is the ability to conduct negotiations that result in agreements satisfying the interests of all parties, utilizing the interpersonal skills acquired during the course.

OBJECTIVES OF PARTICIPATION IN THE TRAINING:

• You will learn modern negotiation strategies and techniques applicable to business negotiation processes.
• You will plan an effective negotiation strategy, utilizing learned models and sequences of key events relevant to upcoming important business negotiations.
• You will upgrade key skills to more quickly and easily reach agreements with others and achieve your negotiation goals.

BENEFITS OF ATTENDING THE TRAINING:

You will practice the strategies and techniques learned, enhancing the skill level that most significantly impacts negotiation outcomes.

TRAINING WILL STRENGTHEN YOUR KNOWLEDGE IN:

The psychology of leadership, communication, and business negotiation.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selection of negotiation strategies and techniques appropriate to the situational context.
• Exerting influence within the business negotiation process.
• The skill of constructive confrontation in business negotiations.
• The ability to enforce concluded agreements and business contracts.
• The ability to manage one's emotions, particularly under stress, during negotiations.
• The ability to select logical and rational arguments for business justification.
• The ability to explain cause and effect, enriched with emotional arguments, to effectively influence changes in people's beliefs and actions.

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Influencing in the business negotiation process.
• Reading the context of a negotiation situation.
• Taking control of a negotiation situation to achieve your goals.
• Critical thinking (cause and effect) regarding the sequence of events in the negotiation process.
• Discovering the truth through rational cause-effect analysis based on facts during negotiations.

Learning Outcomes:

Upon completing this course, participants will be equipped to:

• Identify the key business drivers behind organizational change
• Determine the optimal timing for implementing changes
• Prepare the organization effectively for upcoming transitions
• Grasp the psychology of change, including what drives individuals, their likely reactions, and strategies for managing those responses
• Navigate both corporate and national cultural dimensions of change
• Generate value for stakeholders through the change process
• Utilize a variety of analytical tools at each phase of change
• Communicate change initiatives with clarity and effectiveness

This training offers practical experience in collaboration within project teams. Through the lens of modern cooperation models, participants will explore key aspects such as formulating and conveying information, establishing cooperative rules, managing the delivery and transfer of work, and understanding the critical roles of effective communication and motivation in achieving team success. Designed for those interested in developing competencies for managing project teams, the course combines substantive theory, workshops, and practical examples.

This instructor-led live training, primarily offered in Ottawa but also available in other locations, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

This workshop provides a hands-on approach to mastering the principles of business meeting coordination. Built on adult learning methodologies, the program leverages interactive exercises and impactful presentations to facilitate effective skill acquisition.

This instructor-led, live training in Serbia (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Target Audience

This course is designed for managers, team leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by others
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…