Decision Making Under Pressure Training Course

Audience:

• Any management or leadership position.
• Team members looking to improve their team skills.
• Operational leaders aiming to enhance their interpersonal skillset.

Overview:

This course is instructor-led, delivered by highly experienced human factors specialists who have provided high-quality training to various high-risk industries such as aviation, nuclear power, oil and gas production, healthcare, and elite sports. The course emphasizes the importance of risk and safety awareness through the use of accident case studies from multiple sectors. It guides participants through the fundamental functions of human cognition, demonstrating how this understanding can be transformed into practical tools. These tools can then be integrated into the workplace at various levels—practical, policy, and process—to enhance performance, efficiency, and reliability. The course is especially relevant for companies increasingly adopting new technology. The use of checklists and the appropriate application of standard operating procedures are thoroughly examined. There is a particular focus on operational risk and decision-making under pressure. The training concludes with an exploration of the human factors that characterize high-performing teams and what can be learned from them.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Grasp the key principles necessary to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available in English only.

Audience:

• Any individual in a management, supervisory, or leadership role.
• Team members aiming to enhance their team skills.
• Operational leaders looking to improve their interpersonal skillset.

Overview:

There is a common misconception that Human Factors (HF) is only relevant to safety-critical industries such as aviation, medicine, and oil & gas. However, there are significant benefits to investing in HF beyond just enhancing safety.

Improved Operational Efficiency: Equipping teams with the tools to manage workload, solve problems, and make effective decisions empowers them to handle work-related challenges without requiring higher-level intervention. Regardless of the industry, frontline team members can effectively navigate complex, dynamic situations.

Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage their work situations increases employee engagement and improves customer interactions. Organizations that demonstrate a commitment to improving and investing in their staff will benefit from higher job satisfaction.

Reduced Absenteeism, Increased Retention: Time off due to stress and fatigue can be mitigated through HF training. Workplace morale significantly impacts individual stress levels. Investing in stress and fatigue management training, along with introducing peer support programs, shows a commitment to employee well-being. According to Deloitte, this can result in a 500% return on investment through reduced absenteeism and improved retention.

In summary, the skills that benefit pilots, surgeons, and oil rig workers can be applied more broadly to enhance organizational performance beyond safety.

By the end of this training, participants will be able to:

• Understand the fundamental principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Demonstrate an understanding of key principles necessary for improving compliance, reliability, and performance.

Format of the Course:

• Led by an experienced instructor.
• Scenario-based presentations, briefings, and accident analysis.
• Interactive scenario workshops and group presentations.

This course is currently available for delivery in English only.