Human Factors for Business Performance Training Course

Audience:

• Any management or leadership position.
• Team members looking to improve their team skills.
• Operational leaders aiming to enhance their interpersonal skillset.

Overview:

This course is instructor-led, delivered by highly experienced human factors specialists who have provided high-quality training to various high-risk industries such as aviation, nuclear power, oil and gas production, healthcare, and elite sports. The course emphasizes the importance of risk and safety awareness through the use of accident case studies from multiple sectors. It guides participants through the fundamental functions of human cognition, demonstrating how this understanding can be transformed into practical tools. These tools can then be integrated into the workplace at various levels—practical, policy, and process—to enhance performance, efficiency, and reliability. The course is especially relevant for companies increasingly adopting new technology. The use of checklists and the appropriate application of standard operating procedures are thoroughly examined. There is a particular focus on operational risk and decision-making under pressure. The training concludes with an exploration of the human factors that characterize high-performing teams and what can be learned from them.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Grasp the key principles necessary to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Position Holders.
• Experienced Managers aiming to enhance their risk and safety management skills.

Overview:

This course delves into the key factors that influence decision-making under pressure. There's nothing quite like a crisis to ramp up the pressure, and this course is designed to equip civil servants with the necessary tools to analyze situations and make sound decisions in uncertain times.
The course takes a comprehensive approach to managing complex systems. The ongoing global pandemic has accelerated changes in various strategic areas, and this course leverages proven methodologies to help civil servants make effective decisions while under pressure. Additionally, we will explore how to effectively address emerging threats, whether they are physical or digital. The course features several high-profile case studies from different industries, which are collectively analyzed and discussed by the participants from multiple perspectives.
Various assessment techniques will be explored and applied to real-world scenarios. Participants will evaluate crises and determine the best course of action given limited information. The course aims to build confidence in making risk-based decisions within a complex operational environment.
The course aligns with the Better Business Case methodology. This is the UK government’s best practice framework for enabling civil servants to develop spending proposals and make effective business decisions.

By the end of this training, participants will be able to:

• Comprehend the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk management.
• Strengthen the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussions.
• Scenario-based presentations, briefings, and case study analyses.
• Breakout scenario workshops and group presentations.