Human Factors for Business Performance Training Course

Target Audience:

• Individuals in management or leadership positions.
• Project team members seeking to improve their team dynamics and skills.
• Operational leaders aiming to strengthen their interpersonal abilities.

Course Overview:

This instructor-led program is facilitated by seasoned human factors specialists with a proven track record of delivering high-quality training across high-risk sectors such as aviation, nuclear energy, oil and gas, healthcare, and elite sports. Throughout the course, significant emphasis is placed on risk and safety awareness, supported by accident case studies drawn from various industries. The curriculum guides participants through the fundamental functions of human cognition, demonstrating how this knowledge can be translated into practical tools. These tools are then integrated into the workplace at the levels of practical application, policy, and process to boost performance, efficiency, and reliability. The content is especially pertinent for organizations increasingly adopting new technologies. The module thoroughly examines the use of checklists and the proper implementation of standard operating procedures. A key focus is placed on operational risk and decision-making performance under pressure. The course concludes by analyzing the human factor characteristics of high-performing teams and exploring the broader lessons we can all derive from this understanding.

Upon completion of this training, participants will be able to:

• Comprehend the foundational principles of human cognition.
• Apply this understanding to develop cognitive tools that enhance performance.
• Master the essential principles needed to improve compliance, reliability, and overall performance.

Course Format:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analyses.
• Breakout scenario workshops and group presentations.

This course is currently available for delivery in English only.

Audience:

• Professionals in all management roles.
• Accountable managers and safety or risk post holders.
• Experienced managers aiming to enhance their risk and safety management capabilities.

Overview:

This course examines the primary factors influencing decision-making during high-pressure situations. Few scenarios generate as much intensity as a crisis, and this training is designed to equip civil servants with the necessary tools to analyse complex situations and make sound decisions amid uncertainty. The curriculum adopts a holistic approach to managing intricate systems. The ongoing global pandemic has hastened change across many strategic areas, and this course leverages proven methodologies to help civil servants maintain effective decision-making under stress. Additionally, we will address strategies for mitigating emerging threats, whether they are physical or digital. The program includes analysis of high-profile case studies from various industries, which will be collectively examined and discussed from multiple perspectives by the delegates.
Assessment techniques will be explored and applied to real-world scenarios. Delegates will evaluate crises and determine the most appropriate course of action given limited information. The course aims to build the confidence required to directly engage with risk-based decisions within complex operational environments.
This training aligns with the Better Business Case methodology. The Better Business Case represents the UK government’s best practice approach for enabling civil servants to develop spending proposals and make effective business decisions.

By the end of this training, participants will be able to:

• Comprehend the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk frameworks.
• Strengthen the resilience of their risk management systems.

Course Format:

• Facilitated discussions and group interactions.
• Scenario-based presentations, briefings, and case study analysis.
• Breakout scenario workshops and group presentations.