Course Outline
Communication and Collaboration
- Communication – what is a communication style and why is it important in the effective communication of goals, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective message – tools and techniques
The Modern “Boss” – Models of Team Collaboration and Team Self-Organization
- When people “want to want,” the entire team has a chance to perform well
- “Want” to make decisions independently
- Aiming for one goal
- Ensuring people want to do one thing while being able to do another
- Supporting effective team self-organization as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between roles and communication styles,
- Colors in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The “Conflict Spiral,”
- Effective problem and conflict resolution
Communication with the Environment
- The communication process,
- Communication plan,
- Information management,
- Communication with the environment,
- Partnership and collaboration in the organization - SRMM® model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationality (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise focused on new habits (building awareness), a mini-lecture on techniques (knowledge), and an exercise on new tactics and techniques (skills). At the end of each session, participants receive supporting materials related to the session discussed. The practical content is summarized with mini-lectures that provide the theoretical foundations and explain the basic psychological mechanisms that participants experience during the in-class activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
