Course Outline
Communication and Collaboration
- Communication – What is a communication style and why it is important for effective communication of goals, motivation, and interaction with teams and colleagues
- Components of effective communication
- Effective communication – tools and techniques
The modern 'boss' – models of collaboration with teams and team self-organization
- If people 'want to want to', the entire team has a chance to perform well
- The 'desire' to make independent decisions
- Let's aim for one goal
- Wanting something is one thing, being able to do it is another
- Supporting effective team self-organization as a system
- Learning through experience
Communication – fundamentals:
- principles of effective communication,
- leadership style and reactions,
- proactive communication
- barriers and distortions,
- feedback
- tools and techniques for effective communication.
Roles and communication styles:
- diagnosis and identification of preferred roles and communication styles
- effective communication between roles and communication styles,
- colors in communication – the basis for effective collaboration
Conflicts:
- problems and conflicts – characteristics and potential causes,
- the 'Conflict Spiral',
- effective problem and conflict resolution
Communication with the environment:
- the communication process,
- communication plan,
- information management,
- communication with the external environment,
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Partnership and collaboration in the organization - SRMM® model
- Model maturity levels - Ad hoc spontaneity
- Procedures
- Relational
- Integrated collaboration
- Predictability and forecasting
-
Who do I collaborate with?
- Partner Identification
- Mapping interactions with Partners
- Improvement plans
Summary - good and bad practices in communication and team management
Requirements
The training is designed as an interactive experience, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build awareness of new habits, a mini-lecture on techniques (knowledge), and exercises to practice new tactics and skills. After each session is completed, participants receive supplementary materials related to that session. The practical component is summarized by mini-lectures providing theoretical foundations and explaining the basic psychological mechanisms that participants experience during the training.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
