Business Analysis Training in Belgrade

Cost-effectiveness analysis (CEA) is a structured approach used to evaluate alternatives by examining the relationship between the resources consumed and the outcomes achieved.

This instructor-led, live training (available online or onsite) is designed for intermediate-level practitioners who aim to apply cost-effectiveness methods to support informed, rational, and evidence-based decision-making across various sectors.

By the end of this course, participants will be able to:

• Define cost-effectiveness questions and establish evaluation criteria.
• Identify, classify, and quantify relevant costs and outcomes for diverse scenarios.
• Apply analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Assess uncertainty, validate assumptions, and clearly communicate evaluation results.

Format of the Course

• Facilitated presentations supported by real-world examples.
• Applied exercises to reinforce analytical techniques.
• Interactive problem-solving in a guided workshop environment.

Course Customization Options

• Customized versions of this training are available upon request.

Business Analysis is the discipline of identifying business needs and determining solutions to business problems through requirements gathering, documentation, and process improvement.

This instructor-led, live training (online or onsite) is aimed at entry-level business analysts and project participants who wish to understand the role of a BA and build practical skills aligned with industry best practices.

By the end of this training, participants will be able to:

• Understand the responsibilities and skills of a Business Analyst.
• Apply the principles of the Software Development Life Cycle (SDLC).
• Use BABOK as a reference framework for analysis tasks.
• Document functional and non-functional requirements effectively.
• Apply key techniques for eliciting requirements from stakeholders.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of BA tools and document templates.
• Guided exercises focused on real-world analysis scenarios.

Course Customization Options

• To request a customized training for this course based on your industry or projects, please contact us to arrange.

Business Analysis Modeling and Documentation is a hands-on course designed to teach standard modeling languages and tools for capturing, visualizing, and validating business requirements and processes.

This instructor-led live training (available online or onsite) is ideal for professionals with little to no modeling experience who want to apply industry-standard techniques such as UML, BPMN, and wireframing tools to enhance clarity and communication in business analysis projects.

By the end of this training, participants will be able to:

• Utilize UML diagrams to depict functional requirements and system behavior.
• Model business processes in accordance with BPMN standards.
• Develop clear and structured use case diagrams and associated documentation.
• Design wireframes and interactive prototypes using Figma and Balsamiq.

Course Format

• Interactive lectures and group discussions.
• Practical application of modeling tools in sample project scenarios.
• Guided exercises focusing on process, requirements, and UI modeling.

Course Customization Options

• To request customized training tailored to your organization’s standards or preferred toolset, please contact us to arrange.

Insurance in the Digital Era provides a practical overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training (available online or onsite) targets intermediate-level insurance professionals who want to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operations.

Upon completing this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) is a crucial discipline in software and systems development, dedicated to identifying, documenting, and managing stakeholder needs and constraints to ensure project success.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals seeking to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completing this training, participants will be able to:

• Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

This instructor-led, live training in Belgrade (online or onsite) is aimed at business professionals who wish to learn intermediate-level skills for managing organizational charts using OrgPlus 6.

By the end of this training, participants will be able to:

• Handle large data sets with sophisticated formatting tools.
• Create data visualization reports and directories.
• Use OrgPlus printing, exporting, and publishing features.
• Navigate complex charts with ease.

This course is designed for business analysts who wish to apply BPMN 2.0 extensively within their projects.

The curriculum emphasizes the practical application of the entire BPMN 2.0 specification, including the implementation of common patterns.

The format consists of concise lectures followed by hands-on exercises. Participants will receive problem descriptions in English and must construct appropriate diagrams for each scenario. Subsequently, these diagrams will be reviewed and evaluated by both the group and the trainer.

Please note that this course does not address the execution aspect of BPMN; rather, it concentrates on the analysis and process design dimensions of BPMN 2.0.

Business analysis is the process of studying, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the process of managing organizational change and designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions align with business goals and requirements. It plays a crucial role in ensuring the effectiveness of projects and changes within an organization by ensuring that implemented solutions are accurate, feasible, and fully aligned with business requirements.

This instructor-led live training in Belgrade (online or onsite) targets intermediate-level business and IT professionals who want to learn how to write effective acceptance criteria for requirements.

By the end of this training, participants will be able to:

• Understand the importance of acceptance criteria.
• Create and verify requirements acceptance criteria.
• Apply different methods for describing acceptance criteria.
• Ensure the quality of analytical artifacts.

Tailored for seasoned Business Analysts, Product Owners, and User Researchers, this workshop focuses on mastering advanced techniques that generate tangible business value. Through practical exercises and real-world tools, participants will learn to analyze intricate data, streamline processes, engage stakeholders effectively, and convert strategic goals into actionable results using OKRs. By the conclusion of the session, attendees will possess a robust toolkit designed to amplify their impact and achieve measurable outcomes.

This course concentrates on the essential skills required for a Business Analyst to thrive within Agile projects. Participants will learn how to effectively collaborate with the development team, Product Owner, Scrum Master, and customers to streamline the development process. The curriculum includes hands-on practice through a simulated project, allowing attendees to navigate common scenarios encountered in Agile environments.

This instructor-led, live training conducted in Belgrade (online or onsite) is designed for participants at beginner, intermediate, or advanced levels who wish to leverage generative AI tools to enhance the daily tasks of a business analyst. These tasks include analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

Objectives
Understand the value of effective analytical information management within a project context.
Develop the skills to construct an information management framework, starting from stakeholder identification and progressing to defining the content of essential deliverables and establishing relationships among analytical artifacts and other project outputs.

Benefits
The training is led by an industry expert with years of IT experience and deep knowledge of IT processes.
Practical focus – theoretical concepts are reinforced with real-world project scenarios, ensuring relevance to actual project situations.
The course utilizes tools commonly employed in requirements engineering, allowing participants to explore their core functionalities.
Participants can apply the newly acquired knowledge during the training sessions.
Upon completion, participants will create a personalized framework for managing analytical information (including definitions of deliverables, relationships, and content) that can serve as a template or reference for their professional work.

This instructor-led, live training in Belgrade (online or onsite) targets beginner-level, intermediate-level, and advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms

Summary:

Business and systems analysts address organizational challenges by designing information systems that execute strategies defined by the business. These IT solutions typically aim to achieve one or more of the following objectives: implementing new business processes, enhancing the efficiency and productivity of existing processes, or reducing the operating costs associated with current operations.

This course is designed for Business Analysts, including those planning to pursue IIBA Certification (CCBA or CBAP), and aligns with the framework established by BABOK® Version 3.0.

Objectives:

• Recognize the critical principles, activities, tasks, and techniques defined in BABOK® V3.0.
• Grasp the core knowledge areas, including activities, tasks, deliverables, and their interrelationships:

Key Definitions:

BABOK® (Business Analysis Body of Knowledge) serves as the standard for the practice of business analysis and provides a framework detailing the tasks that must be performed.

CCBA® (Certified of Competency in Business Analysis) is a certification provided by the International Institute of Business Analysis (IIBA). It requires passing an exam based on BABOK® only after the application is approved, which is contingent upon education and experience.

CBAP® (Certified Business Analysis Professional) is a certification offered by the International Institute of Business Analysis (IIBA). It requires passing an exam based on BABOK® only after the application is approved, which is contingent upon education and experience.

This course demonstrates how to:

• Execute the core functions of a business analyst by utilizing a robust business analysis framework
• Conduct business needs analyses to extract stakeholder requirements
• Utilize business analysis techniques to pinpoint critical issues and potential opportunities within your organization
• Develop effective requirements and communication strategies
• Analyze and define requirements in alignment with industry best practices
• Oversee solution assessment and validation

Target Audience:

Business consultants, business analysts, project managers, and IT professionals.

• Launch your business analysis career by earning a respected certification.
• Learn to identify and assess options for enhancing your business.
• Acquire skills to support successful business change initiatives within your organization.

Goals
Gain insight into core business analysis activities and their deliverables, along with popular analytical tools and techniques utilized in the industry.
Develop the ability to plan and organize analytical processes within projects.
Master the skills required to execute the complete business analysis lifecycle—ranging from identifying business problems and needs, through requirements elicitation and solution concept development, to solution specification and validation.

Advantages
Instruction delivered by an expert with extensive years of experience in the IT sector and deep knowledge of IT processes.
Theoretical knowledge reinforced by practical project examples, linking discussed topics to real-world scenarios.
Opportunity to immediately apply the acquired knowledge during the training sessions.
Upon completion, participants receive a self-developed model of analytical processes, which can serve as a template or guideline for implementing professional tasks.

Target Audience

This seminar is designed for C-level executives, Operations Managers, Enterprise Architects, as well as Business and Systems Analysts and Designers.

Course Objective

This introductory seminar offers a comprehensive overview of digital business models, enterprise architecture frameworks, and methodologies that organizations adopt to enhance their business agility amidst the disruptions characteristic of the digital age.

Specifically, the course aims to help participants understand the global frameworks and reference architectures used to align digital business models with IT system architectures, ensuring they remain competitive in a constantly evolving landscape.

Objective:

Empowering Business Analysts to effectively model and validate their business processes and resources, thereby enhancing organizational agility in alignment with target architectures and evolving market demands.

Over the course of this two-day training, participants will learn to model business processes and resources in a way that allows for adaptation to shifts in goals, strategies, and impacted capabilities within the context of the target architecture. Leveraging key business performance elements such as strategies, tactics, KPIs, and business capabilities, attendees will gain the skills to develop a vision-centric business process and resource cartography. They will then learn how to utilize appropriate BPMN and UML notations tailored to their professional language to adapt these models to changing strategies, tactics, and policies.

This course is designed for professionals responsible for creating process models using BPMN 2.0.

It emphasizes the practical application of the entire BPMN 2.0 specification, along with the implementation of common modeling patterns.

The program consists of concise lectures followed by hands-on exercises. Participants will receive problem descriptions in English and must develop appropriate diagrams for each scenario. These diagrams will then be reviewed, discussed, and evaluated by both peers and the instructor.

While the primary focus is on understanding BPMN diagrams, the course also introduces foundational concepts related to the execution aspects of BPMN.

Target Audience:

Delegates with an interest in Process Modelling will find value in attending this business process modeling notation training course. It is particularly suited for:

• Business and Process Analysts
• Process Designers and Implementers
• Project and Programme Managers
• Professionals involved in business change and transformation.

This course teaches participants how to:

• Choose, structure, and execute a business re-engineering initiative
• Gain a competitive edge by leveraging technology and UML tools
• Boost customer satisfaction by aligning process design with customer requirements
• Recognize common indicators of business process dysfunction
• Successfully redesign workflows and organizational structures
• Ensure best practices by applying established business patterns

Business and systems analysts address organizational challenges by designing information systems that operationalize the strategies established by the business. These IT solutions typically aim to achieve one of the following objectives: implement a new or innovative business process, enhance the efficiency and productivity of existing processes, or reduce the operational costs associated with current workflows.

This course is designed for individuals transitioning into the Business Analysis profession. Upon fulfilling any prerequisites, participants may also consider pursuing the CBAP certification examination offered by IIBA (www.iiba.org).

Who should attend?

• Entry-level IT Business Analysts
• Self-taught IT Business Analysts seeking to fill knowledge gaps and integrate their understanding
• Systems Analysts and programmers interested in expanding their roles into the business domain

This guided, live training in Belgrade (online or onsite) is designed for participants at beginner, intermediate, and advanced levels who aim to develop skills in business and process modeling to better understand organizational structures, products, and the interdependencies between processes, data, and stakeholders.

Upon completion of this training, participants will be able to:

• Grasp the role of models as essential communication instruments in business analysis.
• Select the most appropriate modeling approach (BPMN, UML, SIPOC, Business Model Canvas) aligned with specific business objectives.
• Break down complex business processes into clear, understandable diagrams.
• Identify interaction points between processes, data, and system actors.
• Evaluate the accuracy and effectiveness of developed business models.

This instructor-led, live training in Belgrade (online or onsite) is designed for beginner-level, intermediate-level, and advanced-level individuals who wish to prepare to effectively plan, lead, and support organizational changes, taking into account human, communication, and process factors.

By the end of this training, participants will be able to:

• Understand the psychological and structural mechanisms behind organizational change.
• Independently plan comprehensive Change Management activities.
• Identify risks and diagnose the sources of resistance to change.
• Actively support stakeholders at every stage of the transition process.
• Apply professional communication tools tailored to various audience groups. 

This course explores contemporary development principles and practices, examining the roles of project management, testing, and business analysis within both Agile and traditional Waterfall environments.

Designed as a workshop-style session, it provides delegates with opportunities to ask questions and investigate the real-world application of the material covered.

The course is structured into a series of modules, with each module taking approximately 1.5 hours. Typically, one training day would include four modules.

Target Audience

This course is designed for professionals seeking a quick overview of modern Waterfall and Agile software development, as well as their impact on project management, testing, and business analysis.

This instructor-led live training, delivered in Belgrade (online or onsite), is designed for beginner to intermediate participants aiming to develop conscious data analysis skills. The course focuses on translating analytical results into business conclusions and recommendations that support operational and strategic decisions.

Upon completion of this training, participants will be able to:

• Understand the role of data in modern decision-making processes.
• Assess data quality and its relevance to business objectives.
• Apply intermediate data analysis techniques, including trend analysis, segmentation, and scenario planning.
• Distinguish between correlation and causation when interpreting results.
• Formulate precise, evidence-based insights and recommendations.
• Effectively communicate complex analytical findings to decision-makers. 

Numerous proven patterns are readily accessible to everyone. Often, the key lies in adapting their names and applying them within a specific technology. This approach can save hundreds of hours that would otherwise be devoted to design and testing phases. Training Goals This course has two primary goals: first, it enables you to reuse well-established patterns, and second, it empowers you to create and reuse patterns tailored to your organization. It helps you estimate how patterns can reduce costs, systematize the design process, and generate a code framework based on your patterns. Audience Software designers, business analysts, project managers, programmers, and developers, as well as operational managers and software division managers. Course Style The course focuses on use cases and their relationship with a specific pattern. Most of the examples are explained in UML and in simple Java examples (the language can change if the course is booked as a closed course). It guides you through the sources of the patterns as well as showing you how to catalogue and describe patterns which can be reused across your organization.

Insurtech (also known as Digital Insurance) represents the intersection of the insurance industry and emerging technologies. Within the Insurtech sector, 'digital insurers' leverage technological innovations to refine their business and operational models, aiming to lower costs, elevate the customer experience, and increase operational agility.

This instructor-led training helps participants understand the technologies, methods, and mindset required to drive digital transformation within their organizations and across the broader industry. The course is designed for managers who need to gain a comprehensive overview, cut through hype and jargon, and take initial steps in developing an Insurtech strategy.

Upon completion of this training, participants will be able to:

• Discuss Insurtech and its various components intelligently and systematically
• Identify and clarify the role of key technologies within Insurtech.
• Develop a general strategy for implementing Insurtech within their organization

Audience

• Insurance companies
• Technologists working in the insurance industry
• Stakeholders in the insurance sector
• Consultants and business analysts

Course Format

• A blend of lectures, discussions, exercises, and case study group activities

In this instructor-led, live training in Belgrade, participants will gain an understanding of the technologies, methods and mindset needed to implement a Fintech strategy.

This training is aimed at managers who need to gain a "big picture" understanding of Fintech, break down the hype and jargon, and take tangible first steps towards the adoption of new technologies applicable to financial business and services.

By the end of this training, participants will be able to

• Present viable Fintech strategies for their organization.
• Understand and explain the role and functionality of key technologies.
• Draft an action plan for introducing new technologies in step-by-step fashion.

Objectives
To acquaint participants with the business analysis processes and methodologies defined by IQBBA.
To familiarize participants with the terminology used in the field of business analysis.
To prepare participants for the IQBBA Foundation Level certification examination.

Benefits
Instruction delivered by an expert possessing years of IT industry experience and comprehensive knowledge of IT processes, who also holds a senior role within the IQBBA organization for many years and serves as one of the primary authors of the IQBBA certification program.
Theoretical concepts reinforced with practical project examples, linking discussed topics to real-world project scenarios.
Review of sample exam questions with emphasis on key aspects necessary for passing the exam.

This foundational course is designed to meet the needs of professionals engaged in Requirements Engineering and Agile methodologies. It targets individuals in roles such as project and IT management, domain experts, system analysts, software developers, Scrum Masters, Product Owners, and members of Agile organizations.

RE@Agile integrates IREB’s perspective on Agile values with the Agile viewpoint on Requirements Engineering values. The curriculum covers the classification and evaluation of Requirements Engineering work products and techniques within an Agile context, as well as Agile work products and techniques in the context of Requirements Engineering. It also addresses essential process elements in Agile product development and highlights the motivation for adopting Agile practices in the development process.

A key focus is the synergy between Requirements Engineering and Agile, specifically examining Agile principles relevant to Requirements Engineering and the Agile mindset in relation to core Requirements Engineering values.

The Examination

This course serves as the basis for the RE@Agile Primer examination. Candidates can choose from two examination formats:

• A proctored multiple-choice examination leading to an official RE@Agile Primer certificate. This format is similar to the CPRE Foundation Level and Advanced Level multiple-choice examinations but has a duration of 40 minutes.
• An online multiple-choice self-assessment that provides a confirmation of participation.

This Advanced Level Module, RE@Agile, is designed for Requirements Engineers and agile practitioners. It concentrates on understanding and implementing practices and techniques from the Requirements Engineering discipline within agile development processes. Additionally, it covers grasping and applying concepts, techniques, and key process elements of agile approaches in Requirements Engineering processes.

The Examination

This course is designed to prepare participants for the Advanced Level certification exams in the following areas:

• RE@Agile - Practitioner (the certificate involves a multiple-choice exam)
• RE@Agile - Specialist (the certificate involves a written assignment)

This three-day program is offered as a live, instructor-led session, available either remotely or in a classroom setting.

The course equips participants with methods and best practices for Requirements Engineering, enabling organizations across any business domain to adopt these techniques, with a specific emphasis on eliciting (or extracting) requirements and consolidating them through negotiation and integration.

Additionally, the course content serves as preparation for the Advanced level of certification.

Who is this course for ?

This course is designed for professionals with career profiles such as Requirements Engineering, business analysis, business engineering, and organizational design, who seek to expand their knowledge and skills in requirements elicitation.

Examination:

Applicable additional exam fees may apply.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Elicitation)” exam consists of:

CPRE Advanced Level (Modeling) – Practitioner

• The exam to achieve the Requirements Elicitation - Practitioner - certificate
  involves a multiple-choice assessment.

CPRE Advanced Level (Modeling) – Specialist

• The exam to achieve the Requirements Elicitation - Specialist - certificate involves
  a written assignment.

This three-day course is conducted as a live, instructor-led session, available either online (remote) or in-person (classroom).

Target Audience:

The Advanced Requirements Management course is designed for professionals working in requirements engineering, business analysis, business engineering, organizational design, and related fields who wish to expand their knowledge and skills in requirements management.

Examination Details:

Additional examination fees may apply.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Management)” certification exam includes the following components:

CPRE Advanced Level (Management) – Practitioner

• Earning the Requirements Management - Practitioner certificate requires passing a multiple-choice examination.

CPRE Advanced Level (Management) – Specialist

• Earning the Requirements Management - Specialist certificate requires completing a written assignment.

This three-day course is conducted as a live, instructor-led session, available either online (remote) or onsite (classroom).

Through practical exercises, this training will help you gain greater proficiency in the efficient modeling of information structures, functions, behaviors, and scenarios.

Upon completing the training, you can take the exam to qualify as an 'IREB® Certified Professional for Requirements Engineering – Advanced Level, Requirements Modeling'.

Who is this course for?

Requirements managers, business analysts, system and software analysts (systems engineers), and project managers.

Examination:

Additional exam fees may apply.

The 'IREB Certified Professional for Requirements Engineering – Advanced Level (Modeling)' exam consists of:

CPRE Advanced Level (Modeling) – Practitioner

• The exam to achieve the Requirements Modeling - Practitioner certificate involves a multiple-choice exam.

CPRE Advanced Level (Modeling) – Specialist

• The exam to achieve the Requirements Modeling - Specialist certificate involves a written assignment.

Introduction and Overview of Requirements Engineering

This instructor-led, live training in Belgrade (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to focus on the Financial Sector and IT Industry. We move beyond simple definitions to explore how heavy regulations and risk management frameworks dictate the pace of innovation and operational decision-making. We analyze the mechanics of software delivery, the shift from legacy models to SaaS, and the critical challenges of scalability and security. We conclude by defining the evolving role of the Consultant and Analyst as a strategic bridge between business goals and technical execution.

By the end of this training, participants will transition from being "service providers" to "trusted advisors" who can anticipate industry shifts and propose solutions that resonate with the client’s specific strategic reality.

Model-Based Development (MBD) is a software engineering methodology that facilitates faster and more cost-efficient development of dynamic systems, including control systems, signal processing applications, and communication networks. This approach prioritizes graphical modeling over traditional text-based programming.

Through this instructor-led live training, participants will learn to apply MBD methodologies to reduce development costs and accelerate the time to market for embedded software products.

By the conclusion of this training, participants will be able to:

• Select and implement appropriate tools for MBD implementation.
• Utilize MBD to facilitate rapid development during the early phases of embedded software projects.
• Shorten the release cycle of embedded software to the market.

Course Format

• A combination of lectures, discussions, exercises, and extensive hands-on practice

Objective:

The primary goal is to empower Technical Analysts and Designers with the knowledge to navigate the software implementation of requirements, ensuring a clear traceability link between business specifications and the final software code.

This two-day training course is designed to assist technical analysts and designers in crafting specifications that accurately reflect those defined by business analysts. Once transformed into representations of software components, the resulting system components establish a traceable path from system requirements down to the software component structures.

Ultimately, these technical specifications are translated into software code and tested on a component-by-component basis. The resulting software components offer a high degree of reactivity to changes, enabling separate tracing of system behaviors layer by layer—from user interfaces through business object layers to application components, where the usage choices of actors are documented.

This instructor-led, live training in Belgrade (online or onsite) is designed for intermediate-level business and IT professionals who wish to learn standardized methods for describing requirements.

By the end of this training, participants will be able to:

• Understand various types of requirements.
• Utilize effective methods for describing requirements.
• Apply recognized standards and templates.
• Communicate requirements effectively.

This instructor-led live training in Serbia (online or on-site) is designed for intermediate-level business and IT professionals aiming to enhance their skills in requirements management.

By the end of this training, participants will be able to:

• Understand the key activities and products of requirements management.
• Apply effective techniques for requirements elicitation.
• Document requirements using appropriate methods and notations.
• Implement a requirements architecture and repository.

This instructor-led, live training in Belgrade (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.

This instructor-led, live training in Belgrade (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level individuals who wish to use a comprehensive program designed to bridge the gap between identifying organizational challenges and implementing secure, data-driven solutions. This instructor-led, live training (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level individuals who wish to focus on analytical precision: moving beyond surface-level symptoms to find the root causes of business issues and structuring them for clear decision-making. Strategic foresight, teaching participants how to quantify uncertainty through formal risk assessment, evaluate potential impacts, and develop robust response strategies.

By the end of the course, participants will have a toolkit for transforming vague business obstacles into actionable, de-risked project plans.

This instructor-led, live training in Belgrade (online or onsite) is designed for beginner, intermediate, and advanced participants. It addresses the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, project success rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

This instructor-led, live training in Belgrade (online or onsite) is designed for beginner-level business and IT professionals who wish to learn and apply user-centered design principles.

By the end of this training, participants will be able to:

• Understand key usability concepts.
• Effectively capture usability requirements.
• Design user-friendly IT solutions.
• Conduct usability testing and evaluation.

Process mining, also known as Automated Business Process Discovery (ABPD), utilizes algorithms on event logs to analyze business processes. This approach extends beyond mere data storage and analysis; it connects data with processes, offering insights into trends and patterns that influence efficiency.

Course Format

• The course begins by reviewing the most widely used process mining techniques. We explore various discovery algorithms and tools for modeling processes from raw event data. The curriculum includes an examination of real-life case studies, where datasets are analyzed using the ProM open-source framework.

Target Audience:

Managers seeking to understand BPMN diagrams, Business Consultants, Business Analysts, Business Process Engineers, System Analysts, and professionals involved in analyzing and planning business processes using standardized, unified modeling notation.

Course Objectives:

• Create high-quality process diagrams
• Model processes using BPMN notation
• Capture current-state process information
• Implement optimized process flows for people-intensive processes
• Simplify complex process definitions by breaking them into more manageable components

The primary objective of this course is to equip learners with practical knowledge and refine BPMN modeling capabilities at both Intermediate and Advanced levels.

This course is ideally suited for business analysts—professionals engaged in discovering, identifying, gathering, and analyzing user requirements for systems—as well as advanced computer application developers and system architects who wish to expand their expertise in designing business processes, systems, and custom drivers.

Please note that the course does not cover the Executable BPMN level.

Training is delivered primarily through hands-on computer-based techniques (approximately 90% of the session). Participants will practice translating real-world business scenarios into Business Process Diagrams (BPD) while simultaneously learning to interpret diagrams and evaluate their practical utility.

This is an intensely practical course. Theoretical aspects of BPMN are not addressed during the training.