Stakeholder Management Training Course

This instructor-led live training in Serbia (online or onsite) targets intermediate-level business and IT professionals who want to learn how to write effective acceptance criteria for requirements.

By the end of this training, participants will be able to:

• Understand the importance of acceptance criteria.
• Create and verify requirements acceptance criteria.
• Apply different methods for describing acceptance criteria.
• Ensure the quality of analytical artifacts.

This instructor-led, live training (available online or onsite) targets team leaders and middle managers who wish to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to utilize AI and when to stop (implementing stop rules).
• Verify AI outputs using practical standards (identifying red flags and requiring a second source).
• Establish accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This instructor-led live training, primarily offered in Ottawa but also available in other locations, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner to intermediate-level participants who want to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

Insurance in the Digital Era provides a practical overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training (available online or onsite) targets intermediate-level insurance professionals who want to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operations.

Upon completing this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This foundational course is designed to meet the needs of professionals engaged in Requirements Engineering and Agile methodologies. It targets individuals in roles such as project and IT management, domain experts, system analysts, software developers, Scrum Masters, Product Owners, and members of Agile organizations.

RE@Agile integrates IREB’s perspective on Agile values with the Agile viewpoint on Requirements Engineering values. The curriculum covers the classification and evaluation of Requirements Engineering work products and techniques within an Agile context, as well as Agile work products and techniques in the context of Requirements Engineering. It also addresses essential process elements in Agile product development and highlights the motivation for adopting Agile practices in the development process.

A key focus is the synergy between Requirements Engineering and Agile, specifically examining Agile principles relevant to Requirements Engineering and the Agile mindset in relation to core Requirements Engineering values.

The Examination

This course serves as the basis for the RE@Agile Primer examination. Candidates can choose from two examination formats:

• A proctored multiple-choice examination leading to an official RE@Agile Primer certificate. This format is similar to the CPRE Foundation Level and Advanced Level multiple-choice examinations but has a duration of 40 minutes.
• An online multiple-choice self-assessment that provides a confirmation of participation.

This Advanced Level Module, RE@Agile, is designed for Requirements Engineers and agile practitioners. It concentrates on understanding and implementing practices and techniques from the Requirements Engineering discipline within agile development processes. Additionally, it covers grasping and applying concepts, techniques, and key process elements of agile approaches in Requirements Engineering processes.

The Examination

This course is designed to prepare participants for the Advanced Level certification exams in the following areas:

• RE@Agile - Practitioner (the certificate involves a multiple-choice exam)
• RE@Agile - Specialist (the certificate involves a written assignment)

This three-day course is conducted as a live, instructor-led session, available either online (remote) or in-person (classroom).

Target Audience:

The Advanced Requirements Management course is designed for professionals working in requirements engineering, business analysis, business engineering, organizational design, and related fields who wish to expand their knowledge and skills in requirements management.

Examination Details:

Additional examination fees may apply.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Management)” certification exam includes the following components:

CPRE Advanced Level (Management) – Practitioner

• Earning the Requirements Management - Practitioner certificate requires passing a multiple-choice examination.

CPRE Advanced Level (Management) – Specialist

• Earning the Requirements Management - Specialist certificate requires completing a written assignment.

Requirements Engineering (RE) is a crucial discipline in software and systems development, dedicated to identifying, documenting, and managing stakeholder needs and constraints to ensure project success.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals seeking to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completing this training, participants will be able to:

• Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

This course is conducted as a live, instructor-led program, available in both online (remote) and onsite (classroom) formats.

The Certified Professional for Requirements Engineering (CPRE) certification is designed for professionals engaged in Requirements Engineering, Business Analysis, and Testing. The curriculum covers the core principles of the Requirements Engineering domain, along with established methodologies and practical techniques.

The certification framework is established by the IREB, and the CPRE examination can be taken through approved certification bodies.

Who is this course for?

This course is ideal for anyone involved in Requirements Engineering, Business Analysis, or software and systems development. The Foundation Level covers essential topics such as eliciting requirements and documenting them appropriately, verifying and validating requirements, and managing them throughout the entire product lifecycle.

By the end of this training, participants will be able to:

• demonstrate familiarity with the terminology used in Requirements Engineering, Business Analysis, and Requirements Management.
• understand fundamental Requirements Engineering techniques and methods, as well as their practical application.
• become familiar with widely established notations for specifying requirements.

Artificial Intelligence is reshaping how organisations make decisions, operate, and structure themselves. However, adopting AI introduces new leadership challenges: determining when to leverage AI, integrating it into workflows, maintaining team trust, and ensuring accountability and governance.

The course 'Leading in the Age of Artificial Intelligence' aims to empower leaders to integrate AI consciously, strategically, and with a human-centric approach. It blends practical AI tools with established leadership, motivation, and team management models.
This is not a technical course on technology itself. Instead, it is a leadership programme designed for the AI age, focusing on decision-making, people management, governance, and results. It ensures that AI enhances performance rather than becoming a source of fear, loss of control, or internal resistance.

By the end of this training, participants will be able to:

• Grasp the impact of Artificial Intelligence on leadership decisions and team management.
• Utilise AI tools to aid decision-making, planning, and communication.
• Apply classic leadership frameworks within AI-enabled work environments.
• Lead Human + AI teams with varying levels of maturity, autonomy, and digital literacy.
• Set objectives, indicators, and responsibilities in AI-integrated contexts (OKR, KPI).
• Address ethics, risk management, and governance regarding the organisational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within their organisation.

Leadership involves guiding individuals and teams toward organizational goals while cultivating trust, collaboration, and resilience. Successful leaders effectively balance decision-making, people management, and communication with their own personal well-being.

This instructor-led training, available online or onsite, is designed for beginner to intermediate-level leaders, managers, and professionals looking to enhance their leadership competencies and apply them within organizational settings.

Upon completion of this training, participants will be able to:

• Establish leadership practices rooted in trust and autonomy.
• Grasp the fundamentals of people management and the labor framework.
• Apply strategic decision-making techniques in complex situations.
• Encourage collaboration through a leadership lens.
• Utilize assertive communication during challenging discussions.
• Implement self-management strategies and support personal well-being.

Course Format

• Interactive lectures and group discussions.
• Case studies and collaborative activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.

This instructor-led live training in Serbia (online or on-site) is designed for intermediate-level business and IT professionals aiming to enhance their skills in requirements management.

By the end of this training, participants will be able to:

• Understand the key activities and products of requirements management.
• Apply effective techniques for requirements elicitation.
• Document requirements using appropriate methods and notations.
• Implement a requirements architecture and repository.

This instructor-led, live training in Serbia (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.