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Duration 21 hours
Course Outline
Introduction and Overview
The rationale behind business process re-engineering (BPR)
- Enhancing competitive advantage via radical redesign
- The necessity for re-engineering
- Clarifying the definition of re-engineering and its limitations
- Concentrating on the core business process
- Attaining objectives for cost reduction and revenue growth
Implementing the established CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Distinguishing customers from stakeholders
- Defining activities and information structures
- Encouraging creative, right-brain approaches
Customer-Centric Focus
Examining the customer interface
- Broadening customer roles through aggregation
- Refining customer categories via generalisation
- Developing a precise customer profile
Documenting customer value and needs
- Differentiating service provision from product supply
- Assessing customer satisfaction across quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating how well the business process addresses customer requirements
Business Process Modelling
Identifying processes for re-engineering
- Identifying core business processes
- Selecting appropriate metrics to gauge process performance
- Recognizing business process antipatterns
- Communicating insights to senior leadership
Defining worker roles and responsibilities
- Detecting irregularities in worker roles via cross-reference matrices
- Mapping business processes with UML activity diagrams
- Distributing activities across different roles
Business Process Analysis
Elaborating on business processes
- Choosing suitable UML tools
- Defining process scope using UML use case diagrams
- Identifying key business actors
- Modelling alternative workflows
- Capturing inefficient business activities
Investigating business structure
- Reviewing organizational infrastructure
- Mapping information flow with class diagrams
- Applying UML business stereotypes
- Defining process architecture via communication diagrams
- Eliminating rigid structures
Business Process Redesign
Optimizing information technology benefits
- Web-enabled technologies
- Interactions within social spaces
- Designing future-ready business systems
- Business intelligence solutions
- Enterprise Information Systems
Re-evaluating customer-process boundaries
- Adapting processes to serve specific customer segments
- Leveraging and integrating technological opportunities
- Tailoring the process for personalization
- Surpassing customer expectations
Building the new process with best practices
- Integrating established business patterns
- Addressing process anomalies
- Evaluating strategic options
- Ensuring robust and reliable information management
Deploying the Re-engineered Process
- Retraining the workforce
- Connecting performance metrics to customer satisfaction
- Facilitating continuous process improvement
- Tracking and measuring outcomes
- Demonstrating the success of the initiative
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
