Know Your Client Industry Training Course

Business analysis is the process of studying, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the process of managing organizational change and designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions align with business goals and requirements. It plays a crucial role in ensuring the effectiveness of projects and changes within an organization by ensuring that implemented solutions are accurate, feasible, and fully aligned with business requirements.

This instructor-led live training in Serbia (online or onsite) targets intermediate-level business and IT professionals who want to learn how to write effective acceptance criteria for requirements.

By the end of this training, participants will be able to:

• Understand the importance of acceptance criteria.
• Create and verify requirements acceptance criteria.
• Apply different methods for describing acceptance criteria.
• Ensure the quality of analytical artifacts.

Tailored for seasoned Business Analysts, Product Owners, and User Researchers, this workshop focuses on mastering advanced techniques that generate tangible business value. Through practical exercises and real-world tools, participants will learn to analyze intricate data, streamline processes, engage stakeholders effectively, and convert strategic goals into actionable results using OKRs. By the conclusion of the session, attendees will possess a robust toolkit designed to amplify their impact and achieve measurable outcomes.

This course concentrates on the essential skills required for a Business Analyst to thrive within Agile projects. Participants will learn how to effectively collaborate with the development team, Product Owner, Scrum Master, and customers to streamline the development process. The curriculum includes hands-on practice through a simulated project, allowing attendees to navigate common scenarios encountered in Agile environments.

This instructor-led, live training conducted in Serbia (online or onsite) is designed for participants at beginner, intermediate, or advanced levels who wish to leverage generative AI tools to enhance the daily tasks of a business analyst. These tasks include analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

Cost-effectiveness analysis (CEA) is a structured approach used to evaluate alternatives by examining the relationship between the resources consumed and the outcomes achieved.

This instructor-led, live training (available online or onsite) is designed for intermediate-level practitioners who aim to apply cost-effectiveness methods to support informed, rational, and evidence-based decision-making across various sectors.

By the end of this course, participants will be able to:

• Define cost-effectiveness questions and establish evaluation criteria.
• Identify, classify, and quantify relevant costs and outcomes for diverse scenarios.
• Apply analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Assess uncertainty, validate assumptions, and clearly communicate evaluation results.

Format of the Course

• Facilitated presentations supported by real-world examples.
• Applied exercises to reinforce analytical techniques.
• Interactive problem-solving in a guided workshop environment.

Course Customization Options

• Customized versions of this training are available upon request.

This instructor-led, live training in Serbia (online or onsite) targets beginner-level, intermediate-level, and advanced-level individuals who wish to integrate Strategic Agility and Quality Assurance, ensuring that quality becomes a catalyst for strategy rather than a hurdle, and that agility is grounded in repeatable, high-quality processes.

In modern business, organizations often face a "Trade-off Paradox": the faster they try to adapt to market changes, the more their quality standards tend to slip. Conversely, rigid quality processes often slow down innovation.

Strategic Agility addresses the problem of organizational "inertia"—the inability to react to environmental volatility. Quality Assurance addresses the risks of "process decay" during rapid scaling or pivoting.

By the end of this training, participants will be able to:

• Understand the concept of strategic agility.
• Connect strategy with operational activities.
• Identify areas requiring quality control.
• Apply basic quality assurance mechanisms

Insurance in the Digital Era provides a practical overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training (available online or onsite) targets intermediate-level insurance professionals who want to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operations.

Upon completing this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This foundational course is designed to meet the needs of professionals engaged in Requirements Engineering and Agile methodologies. It targets individuals in roles such as project and IT management, domain experts, system analysts, software developers, Scrum Masters, Product Owners, and members of Agile organizations.

RE@Agile integrates IREB’s perspective on Agile values with the Agile viewpoint on Requirements Engineering values. The curriculum covers the classification and evaluation of Requirements Engineering work products and techniques within an Agile context, as well as Agile work products and techniques in the context of Requirements Engineering. It also addresses essential process elements in Agile product development and highlights the motivation for adopting Agile practices in the development process.

A key focus is the synergy between Requirements Engineering and Agile, specifically examining Agile principles relevant to Requirements Engineering and the Agile mindset in relation to core Requirements Engineering values.

The Examination

This course serves as the basis for the RE@Agile Primer examination. Candidates can choose from two examination formats:

• A proctored multiple-choice examination leading to an official RE@Agile Primer certificate. This format is similar to the CPRE Foundation Level and Advanced Level multiple-choice examinations but has a duration of 40 minutes.
• An online multiple-choice self-assessment that provides a confirmation of participation.

This Advanced Level Module, RE@Agile, is designed for Requirements Engineers and agile practitioners. It concentrates on understanding and implementing practices and techniques from the Requirements Engineering discipline within agile development processes. Additionally, it covers grasping and applying concepts, techniques, and key process elements of agile approaches in Requirements Engineering processes.

The Examination

This course is designed to prepare participants for the Advanced Level certification exams in the following areas:

• RE@Agile - Practitioner (the certificate involves a multiple-choice exam)
• RE@Agile - Specialist (the certificate involves a written assignment)

This three-day course is conducted as a live, instructor-led session, available either online (remote) or in-person (classroom).

Target Audience:

The Advanced Requirements Management course is designed for professionals working in requirements engineering, business analysis, business engineering, organizational design, and related fields who wish to expand their knowledge and skills in requirements management.

Examination Details:

Additional examination fees may apply.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Management)” certification exam includes the following components:

CPRE Advanced Level (Management) – Practitioner

• Earning the Requirements Management - Practitioner certificate requires passing a multiple-choice examination.

CPRE Advanced Level (Management) – Specialist

• Earning the Requirements Management - Specialist certificate requires completing a written assignment.

Requirements Engineering (RE) is a crucial discipline in software and systems development, dedicated to identifying, documenting, and managing stakeholder needs and constraints to ensure project success.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals seeking to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

Upon completing this training, participants will be able to:

• Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Use Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

This course is conducted as a live, instructor-led program, available in both online (remote) and onsite (classroom) formats.

The Certified Professional for Requirements Engineering (CPRE) certification is designed for professionals engaged in Requirements Engineering, Business Analysis, and Testing. The curriculum covers the core principles of the Requirements Engineering domain, along with established methodologies and practical techniques.

The certification framework is established by the IREB, and the CPRE examination can be taken through approved certification bodies.

Who is this course for?

This course is ideal for anyone involved in Requirements Engineering, Business Analysis, or software and systems development. The Foundation Level covers essential topics such as eliciting requirements and documenting them appropriately, verifying and validating requirements, and managing them throughout the entire product lifecycle.

By the end of this training, participants will be able to:

• demonstrate familiarity with the terminology used in Requirements Engineering, Business Analysis, and Requirements Management.
• understand fundamental Requirements Engineering techniques and methods, as well as their practical application.
• become familiar with widely established notations for specifying requirements.

This instructor-led live training in Serbia (online or on-site) is designed for intermediate-level business and IT professionals aiming to enhance their skills in requirements management.

By the end of this training, participants will be able to:

• Understand the key activities and products of requirements management.
• Apply effective techniques for requirements elicitation.
• Document requirements using appropriate methods and notations.
• Implement a requirements architecture and repository.

This instructor-led, live training in Serbia (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.