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Duration 21 hours
Course Outline
Module 1: Self-Insight and Understanding Others
- Exploring the drivers behind our behavioral patterns.
- Distinguishing between behaviors that are acceptable and required by business roles versus those that are not.
- The role of feedback: How others perceive and interact with us.
Module 2: Communication
- Methods and approaches for interacting with others.
- Weighing the advantages and disadvantages of various communication media.
- Defining effective communication and strategies for achieving it.
- Applying individual thinking and learning styles to daily professional tasks.
Module 3: Emotional Intelligence
- The impact of emotions and their subsequent consequences.
- The value of cultivating 'EQ' in contrast to the conventional focus on IQ.
- Dan Goleman’s five dimensions of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of delegation.
- The sequential stages involved in effective delegation.
Module 5: Transactional Analysis
- Analyzing why we act or react in specific ways toward colleagues and clients.
- Techniques for establishing rapport with professional contacts.
- The value of building 'True Rapport' within interpersonal relationships.
Module 6: Stakeholder Management
- Strategies for meeting stakeholder expectations.
- Analyzing stakeholders: Distinguishing between internal and external parties.
Module 7: Navigating Change
- Core principles governing the change process.
- Understanding the emotional responses triggered by change.
- Addressing resistance to change and recognizing its potential benefits.
Module 8: Managing Conflict
- Identifying the root causes of conflict.
- The phases involved in conflict management:
- Comprehending the nature of the conflict.
- Understanding the positions held by all parties involved.
- Strategies for resolving the dispute.
- Applying Kilmann’s five conflict-handling modes in practice.
- Techniques for bridging differences and finding common ground.
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
