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Course Outline
Self-Awareness and Understanding Others
- Exploring the underlying factors that drive our behavior
- Distinguishing between acceptable actions required by our business roles and those that are not
- Feedback mechanisms: understanding how others perceive and interact with us
Communication Strategies
- Methods of effective interaction with others
- Weighing the pros and cons of different communication media
- Defining Effective Communication and the strategies to achieve it
- Applying individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- Emotions and their resulting impacts
- The critical role of EQ (Emotional Quotient) compared to the more conventional IQ
- The five pillars of Goleman’s Emotional Intelligence framework:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing why we respond in specific ways to colleagues and clients
- Strategies for building strong rapport with team members and customers
- The value of authentic rapport in enhancing interpersonal relationships
Stakeholder Management
- Meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Navigating Change
- Key principles for successful change management
- Understanding emotional responses to organizational shifts
- Addressing resistance to change and identifying potential benefits within that resistance
Requirements
Target Audience
Professionals who require a comprehensive understanding of the dynamics involved in communicating and influencing:
- Colleagues
- Supervisors
- Internal and external clients and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.