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Course Outline

Self-Awareness and Understanding Others

  • Exploring the underlying factors that drive our behavior
  • Distinguishing between acceptable actions required by our business roles and those that are not
  • Feedback mechanisms: understanding how others perceive and interact with us

Communication Strategies

  • Methods of effective interaction with others
  • Weighing the pros and cons of different communication media
  • Defining Effective Communication and the strategies to achieve it
  • Applying individual thinking and learning styles to daily professional tasks

Emotional Intelligence

  • Emotions and their resulting impacts
  • The critical role of EQ (Emotional Quotient) compared to the more conventional IQ
  • The five pillars of Goleman’s Emotional Intelligence framework:
    • Self-Awareness
    • Self-Regulation
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Analyzing why we respond in specific ways to colleagues and clients
  • Strategies for building strong rapport with team members and customers
  • The value of authentic rapport in enhancing interpersonal relationships

Stakeholder Management

  • Meeting stakeholder expectations
  • Conducting stakeholder analysis across internal and external groups

Navigating Change

  • Key principles for successful change management
  • Understanding emotional responses to organizational shifts
  • Addressing resistance to change and identifying potential benefits within that resistance

Requirements

Target Audience

Professionals who require a comprehensive understanding of the dynamics involved in communicating and influencing:

  • Colleagues
  • Supervisors
  • Internal and external clients and stakeholders
 14 Hours

Number of participants


Price per participant

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