Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Foundations of Communication
- Understanding the communication process and its various stages
- The significance of verbal and nonverbal elements in communication
- Techniques and tools for enhancing communication effectiveness
Core Principles of Effective Communication as a Key Driver for Organizational Contacts
- Self-analysis of personal communication styles
- Identifying common communication errors
- Recognizing and overcoming communication barriers
- Stages in the development of interpersonal contact
- Distinguishing between direct and telephone-based communication
Communication within Organizations
- Network communication structures within an organization
- Information flow models and strategies for their optimization
- Defining tasks and utilizing internal communication tools
Effective Conversations
- Developing a strong self-image as both sender and receiver of messages
- Factors that influence the quality of professional interactions among staff
- Utilizing active listening as a key tool for effective communication
- Addressing factors that interfere with hearing and understanding speech
- The art of asking strategic questions
- Psychological mechanisms and techniques for influence
Team Building Phases and Their Impact on Cooperation
- Stages of team development: operational principles and potential hazards at each phase
- Approaches to working through each stage
- Identifying team roles and their dynamics
Conflict and Competition in Groups as Primary Threats to Cooperation
- Sources and types of conflicts
- Strategies for resolving conflicts
- Competition within the team: benefits and drawbacks
Exploring the sources and types of conflicts
Maintaining harmony and healthy relationships with others through the concept of assertive behavior
- The definition and scope of assertiveness
- Understanding personal rights in professional settings
- Determining when to adopt an assertive stance
- Differentiating between aggressive, submissive, and assertive behavior types
- Constructing "I" statements as the foundation for assertively expressing opinions, judgments, and emotions
- Understanding why we hesitate to say "no" and identifying the barriers
- Cultivating self-assertiveness that stems from internal confidence
Mutual Respect: Managing Agreement and Refusal
- The capacity to deny requests and refuse commitments appropriately
- The ability to engage in reasoned argumentation
- Recognizing and handling manipulation
- Receiving and processing both positive and negative criticism
- Providing constructive and helpful feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality