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Course Outline

Foundations of Communication

  • Understanding the communication process and its various stages
  • The significance of verbal and nonverbal elements in communication
  • Techniques and tools for enhancing communication effectiveness

Core Principles of Effective Communication as a Key Driver for Organizational Contacts

  • Self-analysis of personal communication styles
  • Identifying common communication errors
  • Recognizing and overcoming communication barriers
  • Stages in the development of interpersonal contact
  • Distinguishing between direct and telephone-based communication

Communication within Organizations

  • Network communication structures within an organization
  • Information flow models and strategies for their optimization
  • Defining tasks and utilizing internal communication tools

Effective Conversations

  • Developing a strong self-image as both sender and receiver of messages
  • Factors that influence the quality of professional interactions among staff
  • Utilizing active listening as a key tool for effective communication
  • Addressing factors that interfere with hearing and understanding speech
  • The art of asking strategic questions
  • Psychological mechanisms and techniques for influence

Team Building Phases and Their Impact on Cooperation

  • Stages of team development: operational principles and potential hazards at each phase
  • Approaches to working through each stage
  • Identifying team roles and their dynamics

Conflict and Competition in Groups as Primary Threats to Cooperation

  • Sources and types of conflicts
  • Strategies for resolving conflicts
  • Competition within the team: benefits and drawbacks

Exploring the sources and types of conflicts

Maintaining harmony and healthy relationships with others through the concept of assertive behavior

  • The definition and scope of assertiveness
  • Understanding personal rights in professional settings
  • Determining when to adopt an assertive stance
  • Differentiating between aggressive, submissive, and assertive behavior types
  • Constructing "I" statements as the foundation for assertively expressing opinions, judgments, and emotions
  • Understanding why we hesitate to say "no" and identifying the barriers
  • Cultivating self-assertiveness that stems from internal confidence

Mutual Respect: Managing Agreement and Refusal

  • The capacity to deny requests and refuse commitments appropriately
  • The ability to engage in reasoned argumentation
  • Recognizing and handling manipulation
  • Receiving and processing both positive and negative criticism
  • Providing constructive and helpful feedback
 14 Hours

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