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Duration 14 hours
Course Outline
DAY ONE
- Defining the distinction between Policies and Procedures
- Recognizing the needs for and benefits of well-structured policies and procedures
- How policies and procedures are derived from an organization’s core values
- Determining when a new policy or procedure is required
- The relationship between policies and procedures and both internal and external customers
- Classifying different types: Board Policies, Management Policies, HR Policies, etc.
- Key steps in the creation of policies and procedures
- Essential techniques for an effective writing style
- Standard formats for presenting policies and procedures
DAY TWO
- Developing Procedures
- Understanding the reasons behind writing a specific procedure
- Identifying who should assist in the procedure writing process
- The advantages of writing procedures collaboratively as a team
- Utilizing flow charts to enhance policy and procedure clarity
- Methods for testing policies and procedures
- Preparing a comprehensive Policies and Procedures Manual
- Considerations for physical document design
- Drafting the Introduction Page
- Structuring the Table of Contents
- Compiling the core Policies and Procedures
- Including any optional sections
- Implementing Policies and Procedures
- Strategies for notifying users of new or updated documentation
- Ensuring organizational compliance
- Managing the process for updates and changes
- Comprehensive Policy and Procedure Checklist
- Strategies for transferring learning outcomes back to the workplace
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
