Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles
- The role of soft skills
- Perception, innumeracy, and human nature
- Money, metrics, and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The purpose and intent behind communication
- To educate
- To inform
- To persuade
- Conclusions
2. KNOW YOUR AUDIENCE
- Identifying your listeners
- Worldviews, lenses, and schemas
- Navigating jargon and mixed audiences
- Location and nationality
- Level and abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and summarising
- The rule of three
- Using examples and analogies
4. STORYTELLING
- Ubiquity, cycles, and childlike reception
- Applying stories in the workplace
- Techniques for telling a story
- Non-verbal communication
- The lasting power of narratives
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Managing detail levels
- Utilising trusted sources
- Visualising data and information
6. INTERPRETATION OF DATA
- Confirmation bias
- Intent in communication
- Status in communication
7. FEEDBACK
- Feedback frameworks
- Situation, Behaviour, and Impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, Task, Action, and Result (STAR) feedback model
- SAID feedback model
- Methods for receiving good feedback
- Active listening skills
- Methods for giving good feedback
- Providing constructive feedback
- Conclusions
Day 3
8. COLLABORATION
- The importance of collaborating
- Defining collaboration
- Fostering a culture of collaboration
- Conclusions
9. COLLABORATION TOOLS
- Common collaboration tools and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting a collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Identifying your goals
- Step 2: Aligning objectives
- Step 3: Understanding your audience and purpose
- Step 4: Engaging effectively
- Defining brand characteristics
13. POSITIVE ATTITUDE
- The history of Positive Mental Attitude (PMA)
- Adopting a 'can-do' mindset and faith
- Developing and sustaining a positive outlook
- Cultivating distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisite knowledge and skills
There are no mandatory prerequisites for participants, although possessing some professional experience in any discipline would be advantageous.
Target Audience
The course is typically suited to professionals with a few years of experience; however, the content is universally applicable and relevant to most fields. It is particularly beneficial for specialists who may need to explain complex or niche concepts to a general audience.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
