Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
KEY MODELS AND TOOLS COVERED:
- The Stairway to Heaven model, outlining the sequence of effective communication: attunement, contact, contract, dialogue (influence), arrangements, and bridging to the future.
- Principles for establishing clear contracts and professional boundaries, based on Carl Rogers' work, to avoid pitfalls associated with the Drama Triangle and power games.
- Understanding power games and the Drama Triangle in business: recognizing roles (savior, persecutor, victim) and strategies to exit these dynamics.
- Managing emotional escalation and utilizing a model for constructive confrontation, grounded in Marshall Rosenberg's Nonviolent Communication (NVC).
- The ABCD model for managing emotions, along with practical techniques for self-regulation and handling difficult situations or relationships, derived from Rational Behavioral Therapy.
- Navigating the "inner stage" (including "blind spots" via Johari Windows and "flashpoints") and the leader's "outer stage," integrating authentic self-expression, emotions, and action to shift from conflict to interaction.
- Versatile Leadership, a comprehensive model focusing on four dimensions of internal behavioral understanding and four dimensions of external self-management and relationship handling.
- The 3 E Fair Process framework.
- The Outcome-Based Thinking model, emphasizing desired results in communication, leadership, and management.
- Analyzing the other person's decision-making process, including challenges, personal interests, business goals, and objections at various stages. This aims to select the right logical and rational arguments to build a business case and demonstrate ROI. It also involves explaining cause and effect using both rational and emotional arguments (leveraging the "hot" and "cold" systems, or fast and slow thinking, as described by Nobel laureate Daniel Kahneman) to effectively influence changes in beliefs and actions.
- The Situational Leadership model according to Blanchard.
Requirements
No prior knowledge is required for this training.
Testimonials (1)
Tips such as, asking my team What else can I say to you so you are successful. Be a better leader by learning to trust the team and hold them accountable.
