Course Outline
Introduction to Human Resources Management (HRM)
- Overview of HR functions and responsibilities.
- Understanding the HR lifecycle.
- The role of HR in achieving organizational goals.
Handling Employee Complaints
- Recognizing and categorizing complaints.
- Building trust and creating a safe environment for staff.
- Strategies for effective complaint resolution.
Performance Management
- Setting clear and measurable goals.
- Providing constructive feedback and coaching.
- Conducting performance reviews.
Disciplinary Actions
- Establishing fair and transparent policies.
- Managing misconduct and underperformance.
- Documenting and conducting disciplinary meetings.
Addressing HR Issues
- Handling absenteeism and workplace conflicts.
- Ensuring compliance with labor laws and regulations.
- Promoting employee engagement and well-being.
Building a Positive Workplace Culture
- Understanding organizational culture.
- Encouraging diversity, equity, and inclusion.
- Fostering team collaboration and morale.
Case Studies and Role-Playing
- Analyzing real-world HR scenarios.
- Practicing communication and conflict resolution techniques.
- Reviewing outcomes and lessons learned.
Summary and Next Steps
Requirements
- No prior HR experience is required.
- A basic understanding of organizational structures is beneficial.
Target Audience
- Aspiring and new HR professionals.
- Supervisors and managers with HR duties.
- Team leaders aiming to enhance their people management skills.
Testimonials (3)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
I enjoyed how practical it was, Irma was approachable and able to answer/research our questions, able to give us useful information and tips, helped me on my journey with AI.
Breandan - Health Quality and Safety Commission
Course - AI-Powered HR: Transforming the Future of People Management
All interaction between Elodie and us . Good ratio theory/practice.
