Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviors
- Differentiating between passive, aggressive, passive-aggressive, and assertive conduct
- Evaluating your personal communication style
- The advantages of assertive communication within the workplace
Building Confidence and Self-Awareness
- Identifying personal barriers to assertiveness
- Challenging limiting beliefs to boost self-confidence
- Understanding emotional triggers and managing reactions
- Cultivating a positive and confident mindset
Communicating with Confidence
- Core principles of effective verbal and non-verbal communication
- Practicing active listening and posing effective questions
- Expressing opinions, needs, and expectations clearly and respectfully
- Declining requests professionally while preserving relationships
Understanding Others and Influencing Positively
- Recognizing various communication and behavioral styles
- Tailoring communication approaches to different personalities
- Establishing rapport and trust
- Applying influencing techniques to secure positive outcomes
Managing Difficult Conversations
- Preparing for challenging interactions
- Addressing conflict calmly and constructively
- Responding confidently to criticism, complaints, and difficult behaviors
- Maintaining professionalism while managing emotions under pressure
Practical Assertiveness Skills
- Providing and receiving constructive feedback
- Negotiating mutually beneficial solutions
- Applying assertiveness techniques in meetings, presentations, and daily workplace scenarios
- Engaging in practical exercises and role-plays based on real workplace situations
Continuing Professional Development
- Reflecting on individual strengths and areas for growth
- Developing a personal plan for improving assertiveness
- Setting SMART goals for ongoing development
- Identifying opportunities to apply new skills in the workplace
Requirements
No prior experience required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.