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Course Outline

Understanding Assertiveness

  • Defining assertiveness and distinguishing it from other behaviors
  • Differentiating between passive, aggressive, passive-aggressive, and assertive conduct
  • Evaluating your personal communication style
  • The advantages of assertive communication within the workplace

Building Confidence and Self-Awareness

  • Identifying personal barriers to assertiveness
  • Challenging limiting beliefs to boost self-confidence
  • Understanding emotional triggers and managing reactions
  • Cultivating a positive and confident mindset

Communicating with Confidence

  • Core principles of effective verbal and non-verbal communication
  • Practicing active listening and posing effective questions
  • Expressing opinions, needs, and expectations clearly and respectfully
  • Declining requests professionally while preserving relationships

Understanding Others and Influencing Positively

  • Recognizing various communication and behavioral styles
  • Tailoring communication approaches to different personalities
  • Establishing rapport and trust
  • Applying influencing techniques to secure positive outcomes

Managing Difficult Conversations

  • Preparing for challenging interactions
  • Addressing conflict calmly and constructively
  • Responding confidently to criticism, complaints, and difficult behaviors
  • Maintaining professionalism while managing emotions under pressure

Practical Assertiveness Skills

  • Providing and receiving constructive feedback
  • Negotiating mutually beneficial solutions
  • Applying assertiveness techniques in meetings, presentations, and daily workplace scenarios
  • Engaging in practical exercises and role-plays based on real workplace situations

Continuing Professional Development

  • Reflecting on individual strengths and areas for growth
  • Developing a personal plan for improving assertiveness
  • Setting SMART goals for ongoing development
  • Identifying opportunities to apply new skills in the workplace

Requirements

No prior experience required.

 7 Hours

Number of participants


Price per participant

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