Upravljanje odnosima s klijentima (CRM) Training in Belgrade

Delivered by an instructor in Belgrade, this live training focuses on the core principles and practical fundamentals of Dynamics 365 F&O. It equips developers and support personnel with the hands-on skills required to customize ERP features, integrate external systems, and maintain solutions within a professional operational context.

Ova instruktorska, uživo obuka u Belgrade pokriva ključne koncepte i praktične osnove Microsoft Dynamics 365 Customer Service, pomažući korisnicima srednjeg nivoa da implementiraju omnichannel alate, podesa automatizaciju predmeta i grade personalizovana iskustva podrške.

This instructor-led, live training in Belgrade (online or onsite) targets treasury and finance professionals at the beginner to intermediate levels who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

Ova obuka koju vodi instruktor, uživo u Belgrade (online ili na lokaciji), namenjena je učesnicima početnog do srednjeg nivoa koji žele da unaprede svoje operacije podrške korisnicima koristeći Dynamics 365 Customer Service.

Kraja ove obuke, učesnici će moći:

• Da razumeju ključne funkcije i mogućnosti Dynamics 365 Customer Service modula.
• Da puste i podele okruženje D365 Customer Service.
• Da efikasno upravaljaju interakcijama sa korisnicima i slučajevima.
• Da koriste analitiku za poboljšanje isporuke usluga.
• Da integrišu Dynamics 365 Customer Service sa drugim aplikacijama Microsofta.

This instructor-led, live training in Belgrade (online or onsite) targets beginner to intermediate sales professionals who want to use Salesforce to manage leads, opportunities, accounts, and customer interactions. The aim is to increase deal closure rates and improve sales performance.

Upon completing this training, participants will be able to:

• Confidently navigate the Salesforce Sales Cloud interface.
• Effectively manage leads, contacts, accounts, and opportunities.
• Utilize Salesforce tools to streamline workflows and monitor performance.
• Use reports and dashboards to gain actionable insights into the sales pipeline.

This instructor-led training in Belgrade is intended for developers with intermediate to advanced experience who seek to master Odoo's Python backend and OWL frontend. Through live coding exercises in a real-world environment, you will construct advanced modules, tailor POS and Barcode systems, and integrate APIs effectively.

This instructor-led, live training in Belgrade (online or onsite) is aimed at intermediate-level to advanced-level participants who wish to optimize customer care operations using AI and automation while equipping their teams with the latest tools and strategies.

By the end of this training, participants will be able to:

• Understand the latest trends in customer care and customer success.
• Leverage AI and automation to improve customer satisfaction and reduce workloads.
• Optimize sales workflows and customer engagement using advanced automation.
• Train teams remotely on modern tools and strategies for customer success and sales.
• Create scalable solutions to improve customer experiences and drive revenue growth.

This instructor-led, live training in Belgrade (online or onsite) is designed for beginner to intermediate learners aiming to gain a comprehensive understanding of Dynamics 365 Sales and effectively utilize the platform to improve their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Belgrade (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.

By the end of this training, participants will be able to:

• Optimize Pardot for advanced email marketing and engagement tactics.
• Master the creation and analysis of reports and dashboards.
• Enhance prospect assignment strategies and engagement programs.
• Leverage Pardot’s dynamic content and custom redirects for better campaign performance.

This instructor-led, live training in Belgrade (online or on-site) is designed for beginner to intermediate participants aiming to leverage MS Dynamics 365 Sales Insights for smarter sales strategies and enhanced customer engagement.

Upon completing this training, participants will be able to:

• Grasp the key features and advantages of the Sales Insights module.
• Apply AI-driven analytics to elevate sales results.
• Tailor and configure the module to meet specific organizational requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing sales pipelines.
• Connect Sales Insights with other Dynamics 365 modules and external third-party applications.

Ova obuka sa instruktivcem uživo u Belgrade (online ili na lokaciji) namenjena je menadžerima početnog nivoa koji žele da koriste Monday.com za upravljanje i automatizaciju baza podataka i tokova posla za više odeljenja.

Nakon završetka ove obuke, učesnici će moći da:

• Automatizuju baze podataka i tokove posla za više odeljenja (prodaja, marketing, HR i sl.).
• Integrišu WhatsApp korišćenjem spoljne API-je kako bi održali komunikaciju sa kupcima ili unutrašnjim timovima.
• Upravljaju statusima i tokovima posla u bilo kom području i optimizuju operacije pomoću automatizacije.
• U potpunosti iskoriste module Monday WorkManagement, CRM i WorkForms za maksimalnu efikasnost.

This instructor-led, live training in Belgrade (online or onsite) targets intermediate-level professionals seeking to implement and manage the Odoo Inventory module effectively across a central warehouse and various secondary locations, with a strong emphasis on traceability and scalability.

Upon completing this training, participants will be able to:

• Set up and manage a multi-location warehouse structure within Odoo.
• Monitor internal product movements and optimize transfers between warehouses.
• Record and trace purchase orders from receipt through distribution.
• Enable and oversee serial number and lot-based traceability.
• Design a scalable and well-organized inventory system that aligns with best practices.

This instructor-led, live training in Belgrade (online or onsite) targets beginner-level sales professionals and administrators who wish to effectively use and manage Salesforce Sales Cloud and its administrative features.

By the end of this training, participants will be able to:

• Navigate and utilize Salesforce Sales Cloud effectively.
• Manage leads, accounts, contacts, opportunities, and cases.
• Generate reports and dashboards for sales insights.
• Implement automation and workflow rules in Salesforce.
• Customize security settings and manage user access.
• Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.

This instructor-led, live training in Belgrade (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.

By the end of this training, participants will be able to:

• Configure and customize the Project and Planning modules to streamline task and resource management.
• Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
• Administer the Employee and Contact modules for improved HR and CRM processes.
• Leverage the Settings module to implement system-wide customizations and integrations.
• Optimize Odoo's functionality to align with organizational needs.

This instructor-led, live training in Belgrade (online or onsite) is aimed at beginner-level project managers who wish to use OpenText Exstream v16 to design, implement, and manage personalized customer communications effectively.

By the end of this training, participants will be able to:

• Understand the architecture and components of OpenText Exstream v16.
• Learn to administer, operate, and deploy Exstream applications effectively.
• Design and create personalized customer communications with Exstream Design Manager.
• Navigate the OpenText Support Portal for resources, software, and ticket management.

Ova obuka koju vodi instruktur, dostupna uživo u <lok> (online ili uživo na lokaciji), namenjena je developerima srednjeg nivoa znanja koji žele da nauče kako da dizajniraju, razviju i implementiraju responsive i dinamične e-mail šablove prilagođene raznim marketing kampanjama u Salesforce-u.

Krajev ove obuke, učesnici će biti u mogućnosti da:

• Iskoriste HTML5 i CSS3 za dizajniranje i razvoj responsive, pristupačnih i interaktivnih e-mail šablona, optimizovanih za performanse na različitim uređajima i e-mail klijentima unutar Salesforce ekosistema.
• Iskoriste Salesforce podatke za kreiranje personalizovanog e-mail iskustva.
• Testiraju, implementiraju i analiziraju e-mail kampanje unutar Salesforce-a, uključujući korišćenje analitike za informisanje odluka i optimizaciju budućih kampanja radi bolje performanse i većeg angažovanja.

Ova obuka sa predavačem uživo u Belgrade (online ili na lokaciji) namenjena je analitičarima poslovnih procesa koji žele da iskoriste HubSpot usluge za upravljanje životnim ciklusom proizvoda.

Nakon završetka ove obuke, učesnici će biti u stanju da:

• razumeju faze životnog ciklusa proizvoda.
• koriste HubSpot za optimizaciju i upravljanje životnim ciklusom proizvoda.
• znaju kada primeniti životni ciklus proizvoda u poslovanju.

This instructor-led live training in Belgrade (online or onsite) is designed for intermediate-level accountants who want to optimize their accounting processes using the Odoo accounting module's features.

By the end of this training, participants will be able to:

• Learn accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
• Utilize Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
• Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
• Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.

This instructor-led, live training in Belgrade (online or onsite) is designed for consultants seeking to acquire intermediate-level skills in managing PeopleSoft applications.

By the end of this training, participants will be able to:

• Understand key PeopleSoft concepts and architecture.
• Configure and manage server domains.
• Trace, troubleshoot, and tune PeopleSoft system performance.

This instructor-led, live training in Belgrade (online or onsite) is designed for intermediate-level marketing professionals who want to gain the skills and knowledge needed to effectively utilize Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.

Upon completion of this training, participants will be able to:

• Comprehend the features, functionalities, and architecture of Salesforce Marketing Cloud.
• Create, manage, and optimize email, social media, mobile, and advertising campaigns using Marketing Cloud.
• Handle data within Marketing Cloud, develop segmented audiences, and apply data insights for targeted marketing initiatives.

This instructor-led live training in Belgrade (online or onsite) targets business analysts aiming to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

• Utilize various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform within Microsoft Dynamics 365.
• Structure common data models, including records, segment charts, and other elements.
• Automate processes through Microsoft Flow integration.

Ova obuka sa instruktivom u Belgrade (online ili licem u lice) namenjena je marketinškim stručnjacima koji žele da kreiraju i optimizuju proces prodaje i marketinga pomoću HubSpot CRM-a.

Na kraju ove obuke, učesnici će biti u mogućnosti da:

• Koriste HubSpot alate za sastanke kako bi zakazali sastanke.
• Optimizuju poslovne operacije pomoću HubSpot CRM-a.
• Kreiraju detaljne nadzorne table i izveštaje za analizu podataka.
• Automatizuju tok posla u prodaji i marketingu.

This live, instructor-led training in Belgrade (delivered online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to consolidate customer data and execute targeted, compliant customer journeys.

By the end of this training, participants will be capable of: connecting and unifying data sources, generating segments and measures, constructing and publishing journeys, and monitoring and resolving any resulting issues.

U ovom instrukciji vođenom treningu uživo u Belgrade (online ili na licu mesta), učesnici će naučiti kako da koriste Odoo i krenu u razvoj aplikacija pomoću Odoo-a za svoja preduzeća.

Do kraja ovog treninga, učesnici će biti u mogućnosti da:

• Instališu i konfiguruišu Odoo.
• Razumeju osnove rada sa Odoo-om.
• Kreiraju sopstveni modul za Odoo.
• Integriraju alate trećih strana sa Odoo-om.
• Maksimizuju iskorišćenje funkcionalnosti Odoo-a.

This instructor-led live training in Belgrade (online or onsite) is aimed at infrastructure engineers, system administrators, and security and support staff who wish to deploy, secure, integrate, administer, and support Odoo 18 Community Edition in production on-premise environments.

This instructor-led, live training in Belgrade (online or onsite) is designed for end-users looking to leverage Odoo to improve their business operations.

Upon completing this training, participants will be able to:

• Understand how to implement an Odoo CRM system within their own organization.
• Plan, analyze, and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This instructor-led, live training in Belgrade (online or onsite) is intended for web developers who wish to create real-time applications using Salesforce Development.

Upon completion of this training, participants will be able to:

• Build a real-time application using the Apex programming language.
• Create test classes with Apex to increase code coverage in Salesforce.
• Create and use REST and SOAP web services using Apex.

This instructor-led live training in Belgrade (online or onsite) targets marketing staff, sales personnel, and customer service representatives who aim to utilize Salesforce's setup, management, and monitoring capabilities to better serve their customers.

By the end of this training, participants will be able to:

• Set up their Salesforce account to manage profiles, track activities, customize views and layouts, and personalize settings.
• Use Salesforce features and tools to attract, attain, and service existing and potential customers.
• Create reports and dashboards to generate useful analytics and insights for the business.

Ova obuka pod vodstvom instruktora uživo u Belgrade (online ili na licu mesta) namenjena je administratorima koji žele da koriste Salesforce Lightning za kreiranje web aplikacija.

Na kraju ove obuke, učesnici će moći da:

• Izgrade responsivne aplikacije pomoću Salesforce Lightning-a.
• Razvijaju aplikacije sa minimalnim ili bez kodiranja.
• Kreiraju Lightning aplikaciju od nule.