Negotiation and Persuasion Training Course

This instructor-led, live training in Serbia (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management.
• Identify and develop key leadership competencies and styles.
• Set meaningful goals and communicate them effectively.
• Build trust and influence others through effective communication.

This instructor-led, live training in Serbia (online or onsite) is tailored for beginner-level, intermediate-level, and advanced-level professionals who wish to find, attract, and engage with international candidates.

By the end of this training, participants will be able to:

• Understand Cultural Differences
• Understand Legal & Regulatory Aspects
• Apply Global Employer Branding
• Have Access to Global Talent & Recruitment Channels

This instructor-led live training in Serbia (available online or on-site) is designed for professionals at beginner, intermediate, and advanced levels who wish to identify, attract, and engage with top international talent.

By the end of this training, participants will be able to:

• Differentiate between Proactive Sourcing and Reactive Recruitment.
• Utilize LinkedIn Standard versus LinkedIn Recruiter effectively.
• Master Boolean Search techniques.
• Effectively pitch opportunities to candidates and collaborate with Hiring Managers.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led live training in Serbia (online or onsite) is aimed at beginner, intermediate, and advanced-level professionals who wish to attract top international candidates with minimal effort.  

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job Ads
• Receive a Tailored Long-List

This instructor-led, live training in Serbia (online or onsite) is aimed at executive-level and senior professionals who wish to gain deeper insights into their leadership styles, leverage Korn Ferry Leadership Assessments, and develop actionable strategies for leadership adaptability and team performance.

By the end of this training, participants will be able to:

• Analyze their organization context and its influence on leadership effectiveness.
• Assess the range of leadership styles being utilized and their impact.
• Evaluate how leadership approaches affect team engagement, dynamics, and performance.
• Apply feedback from leadership assessments to identify strengths and areas for growth.
• Utilize a causal model to explore leadership behaviors and their direct impact on workplace climate.
• Develop actionable strategies to enhance leadership adaptability and team performance.

This live, instructor-led training in Serbia (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership). It targets professionals seeking to build powerful communication, problem-solving, and leadership skills to excel in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

In an era marked by global instability, business interruptions, and pandemics, established corporate standards have been upended, forcing a fundamental transformation in how boards govern their organizations. This course outlines the essential knowledge directors need today to drive effectiveness. It shares proven tips and practical tools—covering meetings, information management, agendas, committees, and structural design—that boards internationally utilize to enhance performance while reducing effort, thereby freeing up more time for high-value strategic work.

TARGET GROUP:

• Any organizational member seeking to enhance their competencies, including attitude, knowledge, and skills, in the realm of business negotiations.
• Sales and customer service personnel who engage in negotiations with contractors.
• Entrepreneurs involved in negotiations with contractors.

EDUCATIONAL PURPOSE OF THE TRAINING:

This training prepares you to negotiate effectively with all stakeholders, emphasizing practical skills focused on cooperation. Participants will gain greater influence and control over the various stages of the negotiation process. The primary outcome of the training is the ability to conduct negotiations that result in agreements satisfying the interests of all parties, utilizing the interpersonal skills acquired during the course.

OBJECTIVES OF PARTICIPATION IN THE TRAINING:

• You will learn modern negotiation strategies and techniques applicable to business negotiation processes.
• You will plan an effective negotiation strategy, utilizing learned models and sequences of key events relevant to upcoming important business negotiations.
• You will upgrade key skills to more quickly and easily reach agreements with others and achieve your negotiation goals.

BENEFITS OF ATTENDING THE TRAINING:

You will practice the strategies and techniques learned, enhancing the skill level that most significantly impacts negotiation outcomes.

TRAINING WILL STRENGTHEN YOUR KNOWLEDGE IN:

The psychology of leadership, communication, and business negotiation.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selection of negotiation strategies and techniques appropriate to the situational context.
• Exerting influence within the business negotiation process.
• The skill of constructive confrontation in business negotiations.
• The ability to enforce concluded agreements and business contracts.
• The ability to manage one's emotions, particularly under stress, during negotiations.
• The ability to select logical and rational arguments for business justification.
• The ability to explain cause and effect, enriched with emotional arguments, to effectively influence changes in people's beliefs and actions.

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Influencing in the business negotiation process.
• Reading the context of a negotiation situation.
• Taking control of a negotiation situation to achieve your goals.
• Critical thinking (cause and effect) regarding the sequence of events in the negotiation process.
• Discovering the truth through rational cause-effect analysis based on facts during negotiations.

Learning Outcomes:

Upon completing this course, participants will be equipped to:

• Identify the key business drivers behind organizational change
• Determine the optimal timing for implementing changes
• Prepare the organization effectively for upcoming transitions
• Grasp the psychology of change, including what drives individuals, their likely reactions, and strategies for managing those responses
• Navigate both corporate and national cultural dimensions of change
• Generate value for stakeholders through the change process
• Utilize a variety of analytical tools at each phase of change
• Communicate change initiatives with clarity and effectiveness

Audience

Employees who need to be fully prepared to deliver high quality Coaching sessions

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

• Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
• Deliver meaningful Coaching Sessions

This training offers practical experience in collaboration within project teams. Through the lens of modern cooperation models, participants will explore key aspects such as formulating and conveying information, establishing cooperative rules, managing the delivery and transfer of work, and understanding the critical roles of effective communication and motivation in achieving team success. Designed for those interested in developing competencies for managing project teams, the course combines substantive theory, workshops, and practical examples.

Audience

This course is designed for staff members who need a comprehensive understanding of the key issues related to Communicating and Influencing, including how to interact effectively with:

• Colleagues
• Supervisors
• Internal and external customers and stakeholders

Format of the course

The program combines several highly interactive elements, such as:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing one’s own behavior to effectively influence the behavior of others
• Evaluate the strengths and weaknesses of various communication channels
• Manage relationships with internal and external customers and stakeholders
• Explain strategies for handling challenging situations encountered in the workplace

This instructor-led live training, primarily offered in Ottawa but also available in other locations, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.