Conflict Management Training Course

This highly interactive program combines individual and group discussions with practical skills exercises, empowering delegates to exchange ideas and advance their competence.

Audience

Individuals seeking to improve their assertiveness skills.

Aim

The course is designed to boost confidence and enhance the delegate’s capacity to communicate confidently and assertively with both colleagues and customers.

Objectives

Upon completing the program, participants will be able to:

• Identify and overcome obstacles that hinder assertive behavior.
• Recognize behavioral patterns in themselves and others, and apply effective strategies to manage them.
• Communicate effectively with a diverse range of individuals to achieve mutually beneficial outcomes wherever possible.
• Navigate and manage challenging situations proficiently.

Goal

The training aims to review and enhance the competencies required to meet business objectives, both in individual tasks and teamwork, particularly by equipping participants with skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and applying active techniques to prevent them
• Establishing supportive collaborative relationships
• Fostering effective teamwork
• Understanding mutual influence between teams and units
• Mastering various techniques for conflict management
• Modifying attitudes and behaviors to adopt constructive (e.g., assertive) postures

Method of work

The training is designed as an interactive experience, with participants actively engaged for over 80% of the time. Each session follows a consistent dynamic: opening with exercises to build awareness, followed by a mini-lecture on techniques (knowledge acquisition), and concluding with practice of new tactics and techniques (skill development). After each session, participants receive support materials related to the topics discussed.

Practical materials are reinforced through mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms, which participants experience firsthand in the training room.

Learning Outcomes

• Recognize the importance of self-regulation as a prerequisite for influencing others.
• Evaluate the strengths and limitations of different communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.

Course Methodology

This program utilizes an engaging blend of interactive elements, including:

• Guided group discussions
• Visual presentations
• Practical exercises
• Real-world case studies

Audience

This course is designed for staff members who need a comprehensive understanding of the key issues related to Communicating and Influencing, including how to interact effectively with:

• Colleagues
• Supervisors
• Internal and external customers and stakeholders

Format of the course

The program combines several highly interactive elements, such as:

• Facilitated discussions
• Slide presentations
• Practical exercises and case studies

By the end of the course, delegates will be able to:

• Recognize the importance of managing one’s own behavior to effectively influence the behavior of others
• Evaluate the strengths and weaknesses of various communication channels
• Manage relationships with internal and external customers and stakeholders
• Explain strategies for handling challenging situations encountered in the workplace

As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive aggressive, or even worse, schoolyard bullying becomes the dominent means of winning conflict.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree how to deal with conflict before it starts
• Manage themselves positively through conflict.
• Work with proven methods to resolve conflict faster and more effectively
• Rehearse conflict to achieve a better outcome
• Learn from conflict to approach future conflicts differently.

The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an emphasis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

In today's increasingly globalized landscape, we operate within multicultural environments where interpersonal and intergroup conflicts are inevitable. The core principle behind conflict resolution is that while disputes are unavoidable, they are entirely manageable.

Assertiveness, self-confidence, negotiation capabilities, and other interpersonal skills play a crucial role in effectively addressing these challenges. Throughout our daily lives, we frequently encounter situations—whether with family, friends, clients, or business partners—where we must manage conflicts, often consciously or unconsciously. Mastering the art of conflict resolution not only enables us to resolve disputes effectively but also improves our communication, enhances our persuasive abilities, boosts business outcomes, and elevates both organizational and personal performance.

This course blends theoretical frameworks with practical group exercises and individual activities, empowering participants to exchange ideas and refine their skills.

Objectives:

• To grasp the fundamental principles and nuances of organizational conflicts
• To examine key concepts, influencing factors, theories, types, and models related to conflict resolution
• To identify personality types and leadership styles that support effective negotiation
• To acquire the skills of assertiveness and self-confidence
• To practice and experience various conflict resolution techniques

Target Audience

• Personnel who require a comprehensive understanding of the issues related to Influencing and Avoiding Conflict, specifically regarding: 
  • Their peers
  • Senior management
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of the course, participants will be able to:

• Recognize the necessity of managing their own behavior as a prerequisite for influencing others
• Evaluate the strengths and weaknesses of various communication channels
• Effectively manage internal and external customers and stakeholders

Course Format

This course utilizes a highly interactive blend of: 

• Facilitated Discussions
• Slide Presentations
• Practical Exercises
• Case Studies

This two-day course is tailored for individuals seeking to enhance their negotiation outcomes with clients, vendors, and internal teams. It covers the techniques employed by successful negotiators and helps build the confidence required to excel.

Participants explore various negotiation styles and learn how to leverage their personal influence while safeguarding key relationships. The program is highly interactive, combining lectures, group discussions, coaching, and practical exercises.