Course Outline
1. The Five Stages of Conflict Resolution
- Establishing protocols for behavior before conflicts begin
- Improving self-management during disputes
- Understanding the dynamics and resolution of conflict
- Rehearsing conflict interactions
- Extracting lessons from the experience
2. Preemptive Agreements on Conflict Behavior
- Constructing effective social contracts
- Negotiating responses to contract breaches
- Reviewing and updating social contracts
3. Enhancing Self-Management in Conflict
- Identifying and removing aggressive tendencies that hinder resolution
- Recognizing personal biases and mitigating their impact
- Shifting focus from assumptions and beliefs back to objective facts
- Detecting bias in interactions and neutralizing its effects
- Managing emotional triggers during high-stress situations
4. Understanding and Resolving Conflict
- Analyzing the motivations, needs, and obstacles of the opposing party
- Techniques for slowing down the pace of conflict to improve clarity
- Applying empathetic listening to secure positive confirmation
- Strategies to avoid impasses and ensure definitive resolution
5. Rehearsing the Conflict
- Utilizing neuroscience to gain alternative perspectives and approach critical conversations with a new strategy
6. Learning from the Conflict
- Analyzing the effectiveness of the resolution process
- Reflecting on personal performance and behavioral patterns
7. Recap and Active Discussion
- Reviewing the most impactful models and frameworks
- Discussing specific conflict scenarios
- Concluding with a clear action plan
Requirements
- A self-recognized need to handle business conflicts more effectively.
- Team-based delivery is recommended, though individual enrollment is also supported.
Target Audience
- This program is beneficial for all managers, supervisors, executives, HR specialists, and professionals operating in environments where conflicts are either ignored or poorly managed. It provides tools and models to enhance personal conflict resolution skills, while also offering frameworks to help others acquire the critical competencies needed to thrive in the modern professional landscape.
Testimonials (2)
Very open and good discussions
Martin - Novelis Deutschland GmbH
Course - Strategic Management
Very practical. Trainer was very flexible in ensuring we meet our needs.
