Customer Relationship Management (CRM) Training in Serbia

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level business professionals who wish to have a strong foundational understanding of supply chain planning using SAP IBP.By the end of this training, participants will be able to:

• Understand the key concepts and components of SAP Integrated Business Planning (IBP).
• Learn how SAP IBP supports integrated supply chain planning processes.
• Explore different modules in SAP IBP and their functionalities.
• Get hands-on experience with SAP IBP’s user interface and tools.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level business professionals who wish to learn how SAP S/4HANA supports key manufacturing functions, including production planning, execution, and detailed scheduling.By the end of this training, participants will be able to:

• Understand key manufacturing business processes and how they are implemented in SAP S/4HANA.
• Manage master data related to manufacturing, such as BOM, work centers, and production versions.
• Perform production planning, material requirements planning, and capacity planning in SAP S/4HANA.
• Execute and monitor production orders, including quality management and shop floor control.
• Analyze production data and generate reports for decision-making using SAP S/4HANA tools.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level business professionals who wish to gain detailed knowledge of the internal reporting and controlling processes, cost elements, cost centers, internal orders, and profit centers.By the end of this training, participants will be able to:

• Understand the core concepts and processes of management accounting in SAP S/4HANA.
• Be able to configure and use cost centers, internal orders, profit centers, and profitability analysis.
• Gain proficiency in using SAP Fiori apps for financial and management accounting reporting.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level finance professionals who wish to gain an understanding of how SAP S/4HANA supports financial processes and reporting.By the end of this training, participants will be able to:

• Understand the architecture and capabilities of SAP S/4HANA.
• Perform basic financial transactions in General Ledger, Accounts Payable, and Accounts Receivable.
• Work with cost centers, profit centers, and internal orders.
• Understand the integrated financial planning processes in SAP S/4HANA.
• Perform basic financial tasks including closing, reporting, and analysis within SAP S/4HANA.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level sales and distribution professionals who wish to understand how SAP S/4HANA supports key sales processes.By the end of this training, participants will be able to:

• Gain comprehensive knowledge of the key sales processes within SAP S/4HANA, including sales order management, delivery processing, shipping, and billing.
• Learn how to create and manage sales documents such as sales orders, quotations, and returns, and understand how to configure various document types and item categories.
• Manage billing and invoicing. 
• Learn to use embedded analytics in SAP S/4HANA to monitor and improve sales performance, using standard reports and KPIs.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level procurement specialists who wish to have a solid foundation for understanding and operating SAP S/4HANA sourcing and procurement processes.By the end of this training, participants will be able to:

• Understand the key features and innovations in SAP S/4HANA for sourcing and procurement.
• Navigate procurement processes within SAP S/4HANA, including stock and consumption-based procurement.
• Manage procurement-related master data, including material and vendor master records.
• Execute procurement processes such as purchase requisitions, purchase orders, and goods receipts.
• Analyze procurement data using SAP Fiori apps and procurement-related KPIs.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level IT professionals who wish to understand how SAP S/4HANA can transform their business processes and prepare them for further SAP S/4HANA training.By the end of this training, participants will be able to:

• Understand the architecture, database, and deployment options of SAP S/4HANA.
• Use and customize SAP Fiori for improved user experience.
• Identify key process improvements in finance, logistics, and other modules.
• Understand integration, analytics, and future innovations to support SAP implementations.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level SAP consultants who wish to gain the expertise needed for advanced SAP S/4 HANA system maintenance, ensuring efficient and effective support for their organizations.By the end of this training, participants will be able to:

• Learn advanced technical skills for maintaining and optimizing SAP S/4 HANA systems.
• Gain detailed knowledge of the FI, CO, MM, SD, QM, CS, and PS modules to ensure comprehensive system management.
• Effectively manage and troubleshoot integration points between various SAP modules.
• Learn best practices for system maintenance, performance optimization, and troubleshooting.
• Develop the ability to generate and interpret advanced financial, operational, and project reports.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level SAP S/4 HANA users who wish to begin working with SAP S/4 HANA in their respective modules and understand how different modules integrate to support enterprise processes.By the end of this training, participants will be able to:

• Understand SAP S/4 HANA and its architecture.
• Understand the key functionalities of the FI, CO, MM, SD, QM, CS, and PS modules.
• Navigate through the SAP S/4 HANA system.
• Gain basic knowledge of business processes and how they are managed within SAP S/4 HANA.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level SAP users who wish to learn about the elements, strategies, and tools of the SAP authorization concept.By the end of this training, participants will be able to:

• Learn the SAP authorization concept elements, strategies, and tools.
• Understand the basics of role maintenance.
• Use role maintenance to create and assign authorizations.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level SAP users who wish to learn various administrative tasks to keep the SAP system running.By the end of this training, participants will be able to:

• Learn how to start and stop SAP systems.
• Understand the database's systems architecture and user administration concepts.
• Configure systems and create RFC destinations.
• Schedule and monitor background jobs.

This instructor-led, live training in Serbia (online or onsite) is aimed at application consultants and business process owners who wish to learn how to use SAP S/4HANA in managing financial closing activities.By the end of this training, participants will be able to:

• Prepare financial statements with SAP S/4HANA.
• Perform month and year-end closing of financial accounting.
• Use SAP Financial Closing Cockpit to monitor closing operations.

This instructor-led, live training in Serbia (online or onsite) is aimed at application consultants and business process owners who wish to learn how to configure business processes for SAP S/4 HANA financials module.By the end of this training, participants will be able to:

• Understand the basic customizing settings in the main components of Financial Accounting with SAP S/4HANA.
• Configure the master data settings (G/L accounts, customer and vendor accounts) of FA with SAP S/4HANA.
• Configure document control, posting control, and financial document clearing settings of FA with SAP S/4HANA.

This instructor-led, live training in Serbia (online or onsite) is aimed at production managers and consultants who wish to use the cross-application customizing functions in SAP S/4 HANA Sales.By the end of this training, participants will be able to:

• Understand the complex relationships in mapping organizational structures.
• Configure special functions and output control in SAP S/4HANA Sales.
• Learn and understand the cross-functional configuration in mapping business requirements in SAP S/4HANA Sales.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level managers who wish to use Monday.com to manage and automate databases and workflows for multiple departments.By the end of this training, participants will be able to:

• Automate databases and workflows for multiple departments (sales, marketing, HR, etc.).
• Integrate WhatsApp using an external API to maintain communication with customers or internal teams.
• Manage statuses and workflows for any area and optimize operations using automation.
• Fully utilize Monday’s WorkManagement, CRM, and WorkForms modules for maximum efficiency.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level project managers who wish to use OpenText Exstream v16 to design, implement, and manage personalized customer communications effectively.By the end of this training, participants will be able to:

• Understand the architecture and components of OpenText Exstream v16.
• Learn to administer, operate, and deploy Exstream applications effectively.
• Design and create personalized customer communications with Exstream Design Manager.
• Navigate the OpenText Support Portal for resources, software, and ticket management.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level end-users who wish to learn how to manage and understand the technical aspects of SAC.By the end of this training, participants will be able to:

• Understand the basics of SAP Analytics Cloud (SAC).
• Learn how to navigate the SAC interface.
• Create and manage queries and reports.
• Design interactive dashboards and visualizations.
• Utilize SAC features for data exploration and analysis.
• Export and share reports with other users.

This instructor-led, live training in Serbia (online or onsite) is aimed at production planners and anyone who wishes to use SAP S/4 HANA for production and procurement planning.By the end of this training, participants will be able to:

• Understand the supply chain production planning in SAP S/4 HANA.
• Utilize SAP S/4 HANA production planning functionalities.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.By the end of this training, participants will be able to:

• Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
• Leverage Salesforce data to create personalized email experiences.
• Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organizations.By the end of this training, participants will be able to:

• Gain a comprehensive understanding of Dynamics 365.
• Set up, configure, and manage various components of Dynamics 365.
• Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
• Manage migrations and updates within Dynamics 365.

This instructor-led, live training in Serbia (online or onsite) is aimed at consultants who wish to learn intermediate-level skills in managing Peoplesoft applications. By the end of this training, participants will be able to:

• Learn Peoplesoft concepts and architecture.
• Configure and manage server domains.
• Trace, troubleshoot and tune Peoplesoft system performance.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level IT administrators who wish to learn how to manage the SAC environment, troubleshoot, and provide support to end users.By the end of this training, participants will be able to:

• Gain an in-depth understanding of SAP Analytics Cloud administration.
• Learn how to configure and manage SAC environments.
• Understand user roles, permissions, and security settings.
• Manage data connections and data models.
• Troubleshoot and resolve common SAC issues.
• Provide technical support to end users.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level marketing professionals who wish to gain the skills and knowledge required to effectively use Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement. By the end of this training, participants will be able to:

• Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
• Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
• Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level to intermediate-level IT professionals who wish to learn how to use Microsoft Dynamics 365 Customer Insights to create and manage marketing campaigns, optimize customer experiences, and deliver marketing insights. It is aligned to the MB-220 Exam, which is the certification exam for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant.By the end of this training, participants will be able to:

• Understand the core concepts and benefits of Microsoft Dynamics 365 Customer Insights.
• Unify, enrich, and analyze customer data using Customer Insights.
• Create and manage segments, lists, forms, pages, leads, contacts, accounts, email messages, customer journeys, events, webinars, and surveys.
• Integrate Customer Insights with other applications and services.
• Monitor and optimize marketing performance and customer satisfaction.

This instructor-led, live training in Serbia (online or onsite) is aimed at business analysts who wish to utilize HubSpot services to manage a product life cycle.By the end of this training, participants will be able to:

• Understand the stages of a product life cycle.
• Use HubSpot to optimize and manage a product life cycle.
• Know when to use the product life cycle in businesses.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level accountants who wish to optimize their accounting processes using the features of the Odoo accounting module.By the end of this training, participants will be able to:

• Learn the accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
• Utilize Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
• Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
• Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.

Course Aims This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience. Course Objectives: At the end of this course you will be able to:

• Enhance existing customer service skills and develop new techniques to improve your customers’ experience
• Understand your own impact on customers and identify ways to improve it
• Understand the characteristics of ‘The Likeable Organisation’ and apply them
• Utilise a ‘toolkit’ that will enable you to build customer relationships
• Measure the importance of CRM for business success
• Identify how effective CRM will improve business performance

Learning Outcomes At the end of this course you will:

• Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
• Assess your own impact on customers and will have identified ways to improve it
• Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
• Be able to identify how effective CRM will improve business performance

Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory. In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations. By the end of this training, participants will be able to:

• Install and configure Odoo
• Understand the fundamentals of Odoo
• Create their own Odoo module
• Integrate third party tools to Odoo
• Maximize the usage of Odoo's features

Audience

• Developers
• IT professionals

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

Note

• To request a customized training for this course, please contact us to arrange.

Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers. In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation. Audience

• Beginning administrators
• Consultants
• Sales OPS
• IT managers
• Power users

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

This course includes all planning features in SAP Analytics Cloud such designing value driver trees, configuring data actions, creating formulas, running simulations, and defining allocations. In addition, the course covers collaboration, process control, and planning stories. The course material will be delivered in English. This course is a deep-dive course. Please ensure that you have taken the SACM21 and SACS21 courses or have equivalent foundational knowledge of the overview topics covered in those courses.

Audience

• Application consultant
• Business Analyst
• Data Consultant
• Technology Consultant

Goals

• This course will prepare you to:
  • An introduction to SAP Analytics Cloud Planning
  • Designing dimensions and planning models
  • Importing flat file data
  • All planning features
  • Smart Predict, Predictive Forecast, and rolling forecast input forms Data actions and al

This course provides you the business knowledge you need to use SAP Master Data Governance to ensure ongoing master data quality. This course comes with practical hands-ons to deepen the theoretical lessons.

This instructor-led, live training in Serbia (online or onsite) is aimed at functional consultants who wish to setup, migrate and manage the SAP S/4 HANA Business Suite.By the end of this training, participants will be able to:

• Install and configure SAP S/4 Hana on premise or in the cloud.
• Understand SAP S/4 Hana architecture and capabilities
• Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
• Understand how security is implemented in SAP S/4 Hana
• Improve mobility of SAP applications using SAP Fiori
• Test, debug and deploy SAP S/4 Hana to production
• Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.

This instructor-led, live training (online or onsite) is aimed at beginner-level users who wish to use understand more about the SD moduleFormat of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is aimed at persons who wish to optimize how they manage the sales orders, shipping, billing, and invoicing of their organization's goods and services.

This instructor-led, live training in Serbia (online or onsite) is aimed at persons who wish to use Veeva Commercial Cloud Engagement applications to deliver a personalized customer experience across multiple channels.By the end of this training, participants will be able to:

• Personalize customer interactions using Veeva CRM.
• Plan and execute enterprise events using Veeva Digital Events.
• Align sales territories using Veeva Align.

Veeva Vault is a cloud-based content management platform and suite of applications aimed at life sciences companies.  This instructor-led, live training in Serbia (online or onsite) is aimed at end-users who wish to use Veeva Vault to better manage life science documents and data. By the end of this training, participants will be able to manage documents, track product information, and collaborate with other team members.

___ is ___.This instructor-led, live training (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level ___ who wish to use ___ to ___.By the end of this training, participants will be able to:

• Install and configure ___.
• ___. 
• ___. 
• ___. 

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is aimed at web developers who wish to create real time applications using Salesforce Development.By the end of this training, participants will be able to:

• Build a real time application using the Apex programming language.
• Create test classes with Apex to increase code coverage in Salesforce.
• Ceate and use REST and SOAP web services using Apex.

This instructor-led, live training in Serbia (online or onsite) is aimed at marketing staff, sales staff, and customer service representatives who wish to use set up, manage, and monitor Salesforce and its capabilities to serve their customers better.By the end of this training, participants will be able to:

• Set up their Salesforce account to manage profile, track activities, customize views and layout, and personalize settings.
• Use Salesforce features and tools to attract, attain, and service existing and potential customers.
• Create reports and dashboards to generate useful analytics and insights for the business.

This instructor-led, live training in Serbia (online or onsite) is aimed at administrators who wish to use Salesforce Lightning to create web applications. By the end of this training, participants will be able to:

• Build responsive applications with Salesforce Lightning.
• Develop applications with little to no code.
• Create a lightning application from scratch.

This instructor-led, live training in Serbia (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365. By the end of this training, participants will be able to:

• Use the different modules in Microsoft Dynamics 365 to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure different common data models such as records, segment charts, and more.
• Automate processes with Microsoft Flow integration.

About This Course Dynamics 365 Finance and Operations apps include, but are not limited to, Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management, Manufacturing. Dynamics 365 Finance helps you to: Automate and modernize your global financial operations. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth. Drive strategic financial decisions with artificial intelligence (AI), unify and automate your financial processes, reduce operational expenses, and decrease global financial complexity and risk. Dynamics 365 Supply Chain Management helps you to: Transform your manufacturing and supply chain operations. Use predictive insights and intelligence from AI and the Internet of Things (IoT) across planning, production, inventory, warehouse, and transportation management. Maximize operational efficiency, product quality, and profitability. Innovate with intelligent manufacturing operations, modernize warehouse management, optimize production performance, maximize the life of your assets, and automate and streamline your supply chain. Note: For more information, please refer to https://docs.microsoft.com/learn/paths/get-started-finance-operations/ In this module, we will focus on the core features and functionality for Dynamics 365 Dynamics 365 Finance apps that are most used by end users and consultants. Audience Profile A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. At Course Completion After completing this course, students will be able to:

• How to navigate and efficiently use search, filtering and queries
• How to use operational workspaces
• Work with Business Document Management
• Work with record templates
• Integrate Power BI with Dynamics 365 Finance and Operations apps
• How to personalize workspaces
• Identify when to use Power Platform in Dynamics 365 Finance and Operations app.
• How to apply security roles to users
• Run and analyze security reports
• Create and use workflow for approval
• Work with Organization Hierarchy and its purposes.
• How to use personalization feature
• Use Data Management workspace
• Create and use and entity templates
• Copy configuration data between legal entities
• Import and Export data and manage data by using Office Integration
• Use Regression Suite Automation Tool (RSAT)
• Create User acceptance Tests (UAT) and test plans
• Create and work with Business Process Modeler (BPM)
• Understand how to use Issue search

About This Course This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Quality management and quality control functionalities. Master planning configuration and processing. This course includes lectures and several hands-on exercises. The exercises will be introduced to you on a form of a case study presented to a Dynamics 365 Supply Chain Management functional consultant. Each exercise will be bases on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps. Audience Profile This course is designed for The Dynamics 365 Supply Chain Management functional consultant. The Dynamics 365 Supply Chain Management functional consultant is a key resource that designs and configures apps to meet the requirements for a customer. The functional consultant analyzes business requirements and translates those requirements into fully realized business processes and solutions that implement industry-recommended practices. The functional consultant specializes in one or more of the following feature sets of Dynamics: finance, manufacturing, or supply chain management. They partner with architects, developers, administrators, and other stakeholders to deliver solutions that meet or exceed the needs of their customers. After completing this course, students will be able to:

• Configure the most important Dynamics 365 Dynamics 365 Supply Chain Management functionalities.
• Process most of the Dynamics 365 Supply Chain Management transactions.
• Explain to others how Dynamics 365 Supply Chain Management features and functionalities works.

Microsoft Dynamics 365 Business Central is a cloud-based, all-in-one business management solution that helps small and medium-sized businesses automate and connect their financials, sales, service, and operations. It is built on the Dynamics 365 platform and can be customized to meet the specific needs of a business. Some key features include financial management, supply chain management, project management, and customer relationship management. Additionally, it integrates with other Microsoft products such as Office 365 and Power BI for added functionality. Overall, Business Central aims to provide businesses with a comprehensive and flexible solution to manage their operations and drive growth.

This instructor-led, live training in Serbia (online or onsite) is aimed at marketers who wish to create and optimize a sales and marketing process with HubSpot CRM.By the end of this training, participants will be able to:

• Use HubSpot meeting tools to schedule meetings.
• Optimize business operations with HubSpot CRM.
• Create full-featured dashboards and reports for data analysis.
• Automate the sales and marketing workflow.

Zoho Creator is a SaaS-based platform for creating enterprise-class applications that run on any device.   In this instructor-led, live training (onsite or remote), participants will learn how to build a custom application fast using Zoho Creator. By the end of this training, participants will be able to:

• Set up, configure and run their Zoho Creator account efficiently
• Create forms and dashboards
• Define workflows and business rules
• Automate recurring actions and build informative pages

Audience

• Developers
• Business managers

Format of the course

• Interactive lecture and discussion
• Lots of exercises and practice
• Hands-on implementation in a live-lab environment

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system for tracking sales, managing contacts, conducting marketing activities, and engaging customers.  In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system. By the end of this training, participants will be able to:

• Set up, configure and run their organization's account efficiently
• Manage users and automate sales processes
• Customize CRM solutions and secure customer data

Audience

• System administrators

Format of the Course

• Interactive lecture and discussion
• Lots of exercises and practice
• Hands-on implementation in a live-lab environment

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Serbia is aimed at system administrators who wish to install, configure, and manage an Odoo system. By the end of this training, participants will be able to:

• Install, configure, and manage Odoo.
• Understand the fundamentals of Odoo.
• Create their own Odoo modules.
• Integrate third party tools with Odoo.
• Maximize the usage of Odoo's features.

This instructor-led, live training in Serbia (online or onsite) is aimed at end-users who wish to use Odoo to enhance their business operations. By the end of this training, participants will be able to:

• Understand how to implement an Odoo CRM system within their own organization.
• Plan, analyze and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This instructor-led, live training in Serbia (online or onsite) is aimed at developers who wish to implement, develop and adapt applications for Unicode support. By the end of this training, participants will be able to:

• Understand the difference between RICEF programs under Unicode and non-Unicode environments.
• Address issues that result from Unicode vs non-Unicode environments.
• Gather requirements and estimate the duration of an SAP Unicode Conversion.
• Implement an SAP Unicode Conversion and measure the impact.