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Course Outline
Understanding “Brand”
- What constitutes a “brand”?
- What is your company’s brand identity?
- What actions can I take to strengthen my company’s brand?
Basic Change Strategies
- Why managers must continuously assess their division’s status – especially in comparison to peers and competitors – and implement proactive rather than reactive changes
- The “STARS” model for Change Strategies and Planning
Change Management
- Understanding why previous changes were successful
- Understanding why previous changes fell short
- Lessons learned from past change initiatives (both internal and external)
- The 9 principles of Change – and how to apply them
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Impact of Change
- Current emotional states: How am I feeling? How are my colleagues feeling?
- Anticipated emotional responses as the change process unfolds
Customer / Stakeholder Relationships
- What defines a Customer?
- What defines a Stakeholder?
- How can I maximize the value of every customer or stakeholder interaction?
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Setting objectives to deliver on Mission Statements
- Performance management to surpass agreed objectives
Negotiating for Best Results
- Communication skills in negotiation
- The importance of effective presentations
- Exploring different negotiating strategies
- Comparing various strategies
- Building rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.