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Course Outline

Understanding “Brand”

  • What constitutes a “brand”?
  • What is your company’s brand identity?
  • What actions can I take to strengthen my company’s brand?

Basic Change Strategies

  • Why managers must continuously assess their division’s status – especially in comparison to peers and competitors – and implement proactive rather than reactive changes
  • The “STARS” model for Change Strategies and Planning

Change Management

  • Understanding why previous changes were successful
  • Understanding why previous changes fell short
  • Lessons learned from past change initiatives (both internal and external)
  • The 9 principles of Change – and how to apply them
  • Lewin’s model of Change Implementation
  • The Change Kaleidoscope

The Psychological Impact of Change

  • Current emotional states: How am I feeling? How are my colleagues feeling?
  • Anticipated emotional responses as the change process unfolds

Customer / Stakeholder Relationships

  • What defines a Customer?
  • What defines a Stakeholder?
  • How can I maximize the value of every customer or stakeholder interaction?
  • The Service : Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Setting objectives to deliver on Mission Statements
  • Performance management to surpass agreed objectives

Negotiating for Best Results

  • Communication skills in negotiation
  • The importance of effective presentations
  • Exploring different negotiating strategies
  • Comparing various strategies
  • Building rapport
  • The 3-phase Negotiating Process
 21 Hours

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