Quality Management System (QMS) Training in Belgrade

This instructor-led, live training in Belgrade (online or onsite) is designed for quality managers at an intermediate level and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for healthcare quality auditing, pass certification exams, and apply quality management principles within their organizations.

Upon completion of this training, participants will be able to:

• Comprehend the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Execute comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

This instructor-led, live training in Belgrade (online or onsite) is aimed at intermediate-level professionals who wish to develop a systematic approach to identifying, analyzing, and resolving problems using RCA methodologies.

By the end of this training, participants will be able to:

• Understand essential concepts of RCA and continuous improvement cycles.
• Apply different RCA tools to identify the root cause of problems.
• Develop and implement effective problem-solving strategies.
• Integrate RCA into organizational improvement and prevention efforts.

This instructor-led, live training in Belgrade (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Understand the fundamentals of Statistical Process Control (SPC).
• Use basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Create and interpret various types of control charts for variable and attribute data to detect and analyze process variations.
• Calculate and interpret process capability indices.

The Advanced Product Quality Planning (APQP) course is structured to offer participants a thorough grasp of the APQP methodology and its role in product development and launch. This program explores the essential concepts, tools, and techniques associated with APQP, empowering participants to effectively plan and manage quality across the entire product development lifecycle. Through real-world examples, case studies, and interactive activities, participants will acquire the practical skills and knowledge needed to successfully implement APQP within their organizations, ensuring the consistent delivery of high-quality products to customers.

This comprehensive course is designed to provide participants with in-depth knowledge and expertise in implementing and maintaining a Quality Management System (QMS) compliant with the IATF 16949 standard. Participants will gain a deep understanding of the requirements, processes, and best practices related to automotive quality management. Through practical examples and case studies, participants will learn how to effectively apply the principles of IATF 16949 to ensure the highest level of quality in automotive manufacturing and supply chain operations

The ISO 9001 Foundation training course empowers you to master the fundamental components required to implement and manage a Quality Management System (QMS) in accordance with ISO 9001 standards. Throughout this course, you will gain a comprehensive understanding of the various modules that constitute a QMS, including QMS policy, procedures, performance metrics, management commitment, internal audits, management reviews, and the principle of continual improvement.

Upon successful completion of this course, you are eligible to sit for the examination and apply for the "PECB Certified ISO 9001 Foundation" credential. Earning this PECB Foundation Certificate demonstrates your comprehension of the core methodologies, requirements, framework, and management approaches essential for quality assurance.

Who should attend?

• Professionals currently involved in Quality Management
• Individuals aiming to acquire knowledge about the primary processes within Quality Management Systems (QMS)
• Those interested in pursuing a career path in Quality Management

The "PECB Certified ISO 9001 Foundation" examination strictly adheres to the requirements of the PECB Examination and Certification Programme (ECP). The exam evaluates competence across the following domains: Domain 1: Fundamental principles and concepts of a Quality Management System (QMS); and Domain 2: Quality Management System (QMS) implementation.

After passing the exam, you can apply for the "PECB Certified ISO 9001 Foundation" credential.

General Information

Certification fees are included in the exam price.

Comprehensive training materials, comprising over 200 pages of information and practical examples, will be provided.

A participation certificate awarding 14 CPD (Continuing Professional Development) credits will be issued upon completion.

In the event of an unsuccessful exam attempt, you may retake the exam within 12 months at no additional cost.

The ISO 9001 Lead Auditor training empowers you to develop the essential expertise required to conduct Quality Management System (QMS) audits by applying widely recognized audit principles, procedures, and techniques. Throughout this course, you will gain the knowledge and skills needed to plan and execute internal and external audits in compliance with ISO 19011 and manage the certification process according to ISO/IEC 17021-1.

Through practical exercises, you will master audit techniques and become proficient in managing audit programs and teams, communicating with clients, and resolving conflicts.

Once you have acquired the necessary expertise to perform these audits, you can take the exam and apply for the "PECB Certified ISO 9001 Lead Auditor" credential. Holding a PECB Lead Auditor Certificate demonstrates your capability and competence to audit organizations based on industry best practices.

Who should attend?

• Auditors looking to conduct and lead Quality Management System (QMS) certification audits
• Managers or consultants aiming to master the Quality Management System audit process
• Professionals responsible for ensuring conformance with QMS requirements
• Technical experts preparing for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the exam price
• Training material comprising over 450 pages of information and practical examples will be provided
• A participation certificate granting 31 CPD (Continuing Professional Development) credits will be issued
• If the exam is not passed, you may retake it free of charge within 12 months

The PECB ISO 9001 Lead Implementer training program equips you with the essential expertise to assist an organization in establishing, implementing, managing, and maintaining a Quality Management System (QMS) aligned with ISO 9001. Throughout this course, you will gain a deep understanding of QMS best practices, enabling you to enhance customer satisfaction and improve the organization's overall performance and effectiveness.

Upon mastering the key concepts of Quality Management Systems, you can take the exam and apply for the "PECB Certified ISO 9001 Lead Implementer" credential. Holding this PECB Lead Implementer Certificate demonstrates that you possess the practical knowledge and professional skills required to implement ISO 9001 within an organization.

Who should attend?

• Managers or consultants working in Quality Management
• Expert advisors aiming to master the implementation of a Quality Management System
• Individuals tasked with ensuring compliance with QMS requirements
• Members of a QMS team

General information

• Certification fees are included in the exam price
• Training material comprising over 450 pages of information and practical examples will be provided
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
• In the event of exam failure, you can retake the exam within 12 months at no additional cost

This training program is tailored to equip professionals with a thorough grasp of root cause analysis and the implementation of corrective actions. Participants will acquire the skills to differentiate between the origin of a problem and the failure to detect it, leverage various analytical instruments, and comprehend the distinctions between corrective actions and mere corrections. Additionally, the course explores methods for validating the efficacy of executed actions and provides an introduction to the 8D problem-solving methodology.

Key Benefits:

• Cultivate the capability to pinpoint and resolve the underlying causes of issues efficiently.
• Achieve proficiency in employing essential analytical tools and techniques.
• Master the implementation and verification of corrective actions to stop issues from recurring.
• Enhance process reliability and quality standards across your organization.
• Encourage a workplace culture centered on continuous improvement and proactive problem-solving.

This instructor-led, live training in Belgrade (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers.

By the end of this training, participants will be able to:

• Adopt a proactive and collaborative approach for enhancing supplier quality.
• Clearly define and communicate supply specifications and requirements.
• Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
• Use a QMS system to continuously monitor, inspect and audit supply chains.
• Ensure that suppliers provide the highest quality products and services.

This training program is designed for professionals involved in high-performance IT delivery teams (such as DevOps and Scrum) who are responsible for or deeply engaged in quality engineering, including QA specialists, testers, and operations personnel. Relevant roles also encompass business analysts, product owners, developers, quality engineers, end users, scrum masters, agile coaches, release train engineers, and others.

In the current IT landscape, cross-functional teams are tasked with delivering business value at speed while ensuring the right quality. TMAP® supports this modern approach by fostering built-in quality that extends beyond mere testing.
Executing QA and testing activities within an organization demands a broad spectrum of knowledge and skills. This course equips professionals with the capabilities to perform these operational tasks effectively.

The course fee includes the TMAP® High-performance quality engineering exam voucher. The exam is administered in partnership with iSQI. With this voucher, candidates can schedule the exam at a date and location of their preference.

The internationally recognized TMAP® High-performance quality engineering certification validates and attests to the essential knowledge and skills required for any individual responsible for or heavily involved in quality engineering.

This training program is designed for professionals involved in structuring high-performance IT delivery, including those practicing DevOps and Scrum methodologies. Target audiences include roles such as scrum masters, agile coaches, release train engineers, test managers, and test masters.
Additional relevant participants encompass QA specialists, testers, business analysts, product owners, developers, quality engineers, end-users, and operations personnel.

In the contemporary IT landscape, cross-functional teams are tasked with delivering business value quickly and with the appropriate quality standards. TMAP® facilitates this modern working style by promoting built-in quality, a concept that extends beyond traditional testing.
Organizing QA and testing activities involves orchestrating, arranging, planning, preparing, and controlling various processes. This course empowers professionals responsible for QA and testing organization with the necessary knowledge and skills to foster quality ownership within their teams.

The course fee includes the TMAP® Organizing built-in quality at scale exam voucher. The examination is conducted in partnership with iSQI. Using this voucher, candidates can schedule their exam at a date and location of their choice.

Upon completing TMAP: Organizing built-in quality at scale, participants will:

• Earn an independent, internationally recognized certification that demonstrates expertise in QA and testing

• Acquire knowledge of IT delivery models, particularly DevOps, and understand the whole-team approach and its relevance for development and operations staff

• Gain opportunities to pursue additional certifications

This training program equips members of high-performance IT delivery teams, such as DevOps or Scrum groups, with the essential knowledge and skills necessary to embed quality into their IT systems. It ensures confidence that the intended business value can be successfully realized.

On the final afternoon of the course, participants will sit for a 30-question, one-hour exam for the 'TMAP: Quality for Cross-Functional Teams' certification. This examination is administered in partnership with iSQI.

The internationally recognized TMAP: Quality for Cross-Functional Teams certification validates that all members of a high-performance IT delivery team, including those in DevOps or Scrum environments, possess the critical knowledge and skills required to build quality into IT systems and assure the achievement of business objectives.