Change Management Training in Serbia

Audience:

This course is tailored for all personnel seeking a broader perspective on the Change Process to optimize outcomes for their specific area of the business.

Course Format

The training incorporates a blend of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

Upon completion of this course, participants will be able to:

• Articulate the fundamental Change Strategies that inform organizational change planning
• Comprehend the application and significance of the 9 Change Principles
• Develop a Change Plan tailored to their specific business unit

This intensive one-day program provides senior managers and key decision-makers with the essential tools, strategies, and confidence needed to drive organizational change effectively. It covers both the technical and human dimensions of change, empowering participants to overcome resistance, foster commitment, and achieve lasting transformation. Through a blend of theoretical concepts, real-world case studies, and practical exercises, attendees will gain a clear roadmap for initiating, managing, and embedding change within their organizations.

This one-day Change Management course provides employees with practical tools and strategies to navigate and adapt to organizational changes, even without formal decision-making authority. The training emphasizes understanding the essence of change, managing personal and team reactions, and sustaining productivity and morale throughout transitions. Participants will explore how change affects individuals, discover methods to reduce resistance, and practice resilience-building techniques to thrive in evolving work environments. By the end of the course, participants will be able to apply change management principles to their own roles, enhancing both their adaptability and their contribution to organizational success.

As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive aggressive, or even worse, schoolyard bullying becomes the dominent means of winning conflict.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree how to deal with conflict before it starts
• Manage themselves positively through conflict.
• Work with proven methods to resolve conflict faster and more effectively
• Rehearse conflict to achieve a better outcome
• Learn from conflict to approach future conflicts differently.

The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an emphasis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led live training in Serbia (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimizing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing disempowering beliefs around work, life, and relationships.

Kanban Management Professional 1 (KMP1) is an engaging two-day program that blends instruction, collaborative discussions, and a fully immersive simulation to demonstrate how the Kanban Method enables individuals, teams, and organizations to effectively manage and enhance the delivery of products and services to customers.

The Kanban Method offers practical, actionable, and evidence-based guidance for successful evolutionary change. It builds upon existing practices, fostering evolutionary improvement while respecting current roles, responsibilities, and job titles, and promoting leadership at all levels. This approach allows organizations to gradually evolve their business processes, establish and utilize relevant metrics to track progress, and significantly mitigate the risks associated with complex change initiatives.

Upon completing this course, participants will gain a solid understanding of Kanban principles and general practices, along with the skills needed to confidently implement Kanban within their organizations.

What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service

Who Is This Course For?
Anyone involved in product development or knowledge work, including but not limited to: Programme and delivery managers
Product and project managers
Product developers, software developers and testers
Operations and support staff
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation

Target Audience: Managers seeking to boost productivity through the implementation of 5S principles, ensuring they establish this critical framework correctly from the start.

This training program is designed for professionals across all industries. It can be customized for various settings, including dental clinics, laboratories, and office environments. While not intended for academic study, it provides practical guidance on successfully implementing 5S.

The course is ideal for leaders and change agents who wish to ensure that their introduction of 5S is executed effectively.

Participants will gain hands-on experience through various exercises designed to demonstrate the practical effectiveness of 5S.

Upon completion of the training, you will be able to:

• Comprehend how 5S works and enhance efficiency by 10 to 30%
• Identify sources of waste and improve overall profitability
• Understand the rationale behind the five-step process and learn how to implement it
• Utilize the necessary tools and procedures to optimize processes
• Develop a concrete action plan to introduce 5S into your workplace

If you are considering ways to improve workplace efficiency, secure more orders, satisfy customers, and enhance safety, this course is essential for you

This instructor-led, live training (online or onsite) is designed for beginner to intermediate-level professionals who want to effectively introduce, implement, and sustain 5S practices in their organizations.

The McKinsey 7-S model is an excellent tool for evaluating the coherence and alignment of your company, rather than solely supporting deep-dive analysis or major structural shifts. If you recognize the need for change but are uncertain about the specific steps to take, this change management model is ideal for your needs.

This instructor-led live training, available both online and onsite, is designed for managers, business owners, and strategists who intend to implement the McKinsey 7S model within their respective organizations.\

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.

Customization Options

• To request customized training for this course, please contact us to arrange.

Are you finding it difficult to implement Agile within your organization? Is the prescribed approach too rigid? Are your teams burdened with excessive work, resulting in reduced productivity, while remaining resistant to radical transformation?

Opt for the “Alternative Path to Agility” by adopting an evolutionary and humane Change Management Method. This approach refines your existing processes rather than overhauling them.

The Kanban Method offers pragmatic, actionable, and evidence-based guidance for achieving successful evolutionary change. It begins with your current practices, respecting existing roles, responsibilities, and job titles. This enables organizations to gradually evolve their business processes, establish and utilize relevant metrics to track progress, and significantly mitigate the risks associated with complex change initiatives.

If your team feels overwhelmed, Kanban can help you regain control over your workflow. It is a technique for dynamically managing your process and exposing bottlenecks.

This training equips you with the necessary skills and knowledge to apply Kanban in your work, teaching you how to prioritize current tasks, defer others, and eliminate items from your to-do list permanently.

Learning Outcomes

This one-day course introduces the fundamentals of the Kanban Method®, serving as the entry point and foundation for an alternative path to agility.

Participants will become familiar with the Kanban Method. They will learn to design and implement a basic Kanban board, understand various work item types and the associated risks, and explore different Team Kanban board designs and styles to select the most suitable configuration for their specific context. Additionally, attendees will gain awareness of the training roadmap and the value and benefits available at each stage along the “alternative path to agility.”

Who Should Attend

This course is ideal for any professional involved in product development or knowledge work environments who is interested in exploring how Kanban can enhance workplace efficiency. Kanban is applicable across multiple organizational functions, ranging from senior leadership aiming to adopt Lean Management to delivery team members seeking to improve their working practices. Past participants have held roles such as:

• Senior Management Positions (CxO)
• Program and Project Managers
• Product Managers, Product Owners, and Business Analysts
• Scrum Team Members
• Scrum Masters, Team Leads, and Change Agents
• Product & Software Developers & Testers
• Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
• Other roles such as HR and Finance professionals

We often think we need to learn a new process, tip, or trick to impress someone, get promoted, or produce excellence. However, usually we need to change our beliefs. Our beliefs are chronic thoughts that we frequently think about and that subconsciously restrict and control how we act.

This short course demonstrates how to hack your behaviors by focusing on the belief part of the cycle rather than the behavior part itself—behavior will naturally follow.

We mistakenly believe that we act a certain way (Do), which gives us great results (Get), and then we gain the ability to 'Be' this new person. However, the reality is we need to become that person first—adopting the standards and worldview/beliefs of that person—and then our behaviors (actions) will naturally align, and improved results will follow.