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Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying waste (muda) in service environments

2. Applying Lean to Requirements and Project Management (4 hours)

  • Capturing the Voice of the Customer (VOC)
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Thinking for projects: Structure and usage
  • Comparative overview: Lean vs Agile vs Six Sigma

3. Lean Kanban Systems (4 hours)

  • Kanban fundamentals and system components
  • Effective board management practices
  • Pull systems and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Application in Business Processes (4 hours)

  • Value Stream Mapping (VSM)
  • Pinpointing waste in banking operations
  • Implementing KAIKAKU (radical improvement)

5. Additional Lean Methodologies (2 hours)

  • GEMBA (go and see)
  • KAIZEN (continuous improvement)
  • Root cause analysis: Ishikawa diagrams and the 5 Whys
  • Error-proofing via POKA-YOKE

Course Recap and Future Actions

Requirements

  • Foundational knowledge of project management concepts
  • Practical experience with business or banking process workflows
  • Basic familiarity with Agile or Lean frameworks

Target Audience

  • Process managers and business analysts
  • Project managers within banking and financial services
  • Specialists in requirements analysis and process optimization
 16 Hours

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