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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Defining Lean: Origins and development
- Core Lean Principles: Value, Flow, Pull, and Perfection
- Identifying waste (muda) in service environments
2. Applying Lean to Requirements and Project Management (4 hours)
- Capturing the Voice of the Customer (VOC)
- Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
- A3 Thinking for projects: Structure and usage
- Comparative overview: Lean vs Agile vs Six Sigma
3. Lean Kanban Systems (4 hours)
- Kanban fundamentals and system components
- Effective board management practices
- Pull systems and Work In Progress (WIP) limits
- Flow metrics: Lead Time, Cycle Time, and Takt Time
4. Lean Application in Business Processes (4 hours)
- Value Stream Mapping (VSM)
- Pinpointing waste in banking operations
- Implementing KAIKAKU (radical improvement)
5. Additional Lean Methodologies (2 hours)
- GEMBA (go and see)
- KAIZEN (continuous improvement)
- Root cause analysis: Ishikawa diagrams and the 5 Whys
- Error-proofing via POKA-YOKE
Course Recap and Future Actions
Requirements
- Foundational knowledge of project management concepts
- Practical experience with business or banking process workflows
- Basic familiarity with Agile or Lean frameworks
Target Audience
- Process managers and business analysts
- Project managers within banking and financial services
- Specialists in requirements analysis and process optimization
Testimonials (3)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
the approach for every team member in order to check the understanding of the materials .