Course Outline
Leadership vs. Management
- Exploring the similarities and distinctions between Leadership and Management; defining what characterizes a Great Leader
- Identifying the qualities of a Great Manager
- Various Management Styles
- The role of Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining what constitutes a Team
- The stages of Team Development
- Methods for managers to influence the stages of Team Development
Performance Management
- Setting Objectives
- Managing Individual Performance
- Coaching techniques to boost Performance
- Effective Delegation
- Using Feedback as a tool for Performance Management
Effective Change Management
- Analyzing why Change initiatives succeed or fail
- The 9 key change principles
- Understanding the emotional reactions to change
- Addressing Resistance to change and recognizing its potential benefits
Strategic Negotiation
- Communication techniques in Negotiation
- The value of Effective Presentations
- Exploring Different Negotiating Strategies
- Comparing and evaluating Strategies
- Building Rapport
- The 3-phase Negotiating Process
Conflict Resolution
- Identifying the root causes of conflict
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The Phases of Conflict Handling:
- Understanding the nature of the Conflict
- Analyzing one's own and the other party's position in the conflict
- Resolving the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes
- Techniques for Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.