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 Duration 7 hours

Course Outline

Leadership vs. Management

  • Exploring the similarities and distinctions between Leadership and Management; defining what characterizes a Great Leader
  • Identifying the qualities of a Great Manager
  • Various Management Styles
  • The role of Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a High-Performing Team

  • Defining what constitutes a Team
  • The stages of Team Development
  • Methods for managers to influence the stages of Team Development

Performance Management

  • Setting Objectives
  • Managing Individual Performance
  • Coaching techniques to boost Performance
  • Effective Delegation
  • Using Feedback as a tool for Performance Management

Effective Change Management

  • Analyzing why Change initiatives succeed or fail
  • The 9 key change principles
  • Understanding the emotional reactions to change
  • Addressing Resistance to change and recognizing its potential benefits

Strategic Negotiation

  • Communication techniques in Negotiation
  • The value of Effective Presentations
  • Exploring Different Negotiating Strategies
  • Comparing and evaluating Strategies
  • Building Rapport
  • The 3-phase Negotiating Process

Conflict Resolution

  • Identifying the root causes of conflict
  • The Phases of Conflict Handling:
    • Understanding the nature of the Conflict
    • Analyzing one's own and the other party's position in the conflict
    • Resolving the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes
  • Techniques for Bridging the Gap

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