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Course Outline
Introduction to Root Cause Analysis (RCA)
- Defining RCA and its significance
- Classifying root causes: systemic, process-driven, and human elements
- The position of RCA within the internal audit framework
Recognizing and Clarifying Audit Findings
- Typical challenges encountered in internal audits
- Strategies for documenting findings with clarity
- Differentiating between surface-level symptoms and underlying root causes
Essential RCA Techniques for Internal Auditors
- The 5 Whys Method
- Fishbone (Ishikawa) Diagram
- Failure Mode and Effects Analysis (FMEA)
- Pareto Analysis for ranking root causes
Executing an RCA Investigation
- Collecting and interpreting relevant data
- Conducting stakeholder interviews to establish facts
- Establishing cause-and-effect linkages
Formulating and Executing Corrective Measures
- Converting RCA insights into practical recommendations
- Constructing corrective and preventive action plans (CAPA)
- Sustaining the long-term impact of corrective actions
Embedding RCA in Internal Audit Operations
- Integrating RCA into audit planning and reporting cycles
- Leveraging RCA to drive continuous improvement
- Tracking and assessing RCA results
Real-World Case Studies and Hands-On Exercises
- Illustrative examples of RCA in audit contexts
- Collaborative exercise: Performing RCA on sample audit findings
- Simulated interviews for pinpointing root causes
Recap and Future Directions
Requirements
- Foundational knowledge of internal auditing workflows
- Practical experience in risk assessment and regulatory compliance
- Awareness of organizational policies and standard operating procedures
Intended Audience
- Internal auditors
- Risk and compliance officers
- Quality assurance specialists
- Process improvement professionals
14 Hours
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