Program Management Professional (PgMP)® Certification Exam Prep. Training Course

This instructor-led, live training in Serbia (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

The "AgilePM® Practitioner" training helps develop project management competencies based on the Agile Project Management methodology version 2.0. It is dedicated to Agile Project Managers and individuals interested in implementing the Agile approach. The course covers topics such as Agile team organization, the project lifecycle, effective product delivery, project estimation, and DSDM risk and configuration management. Participants prepare for certification by taking a practical exam, earning the international AgilePM® Practitioner certificate.

This program offers comprehensive guidance on the duties of a Process Owner, empowering them to articulate their operational approach clearly. It delivers the essential training required to supervise the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management contexts. Participants acquire the skills to integrate Scrum practices into Process Owner responsibilities and utilize Agile and Lean methodologies to implement a 'just enough' process framework, ensuring that process performance remains continuously aligned with broader business objectives.

This instructor-led live training in Serbia (online or on-site) is designed for intermediate professionals aiming to enhance workflow efficiency via ClickUp’s automation and integration features.

By the conclusion of this training, participants will be able to:

• Understand ClickUp’s automation capabilities and use cases.
• Create and manage automations to streamline workflows.
• Integrate ClickUp with third-party tools like Slack, Google Drive, and Zapier.
• Set up triggers, conditions, and actions for automated task management.
• Optimize team collaboration through automation and integrations.

This live, instructor-led training in Serbia (online or onsite) is tailored for intermediate professionals looking to apply Agile project management principles through ClickUp’s capabilities.

By the conclusion of this course, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Serbia (online or onsite) is designed for advanced professionals who wish to tailor ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

Upon completion of this training, participants will be able to:

• Adapt ClickUp’s workspaces, views, and templates to suit business operations.
• Create and optimize workflows for effective process management.
• Deploy advanced automation for repetitive tasks.
• Connect ClickUp with other business tools and data sources.
• Monitor and evaluate process efficiency using ClickUp reporting features.

This instructor-led live training in Serbia (online or onsite) is designed for advanced professionals aiming to leverage ClickUp for managing large-scale projects, enhancing cross-functional collaboration, and improving enterprise-wide efficiency.

By the end of this training, participants will be able to:

• Implement ClickUp at an enterprise scale following best practices.
• Structure workspaces, spaces, and projects for large teams.
• Leverage advanced reporting and dashboards for executive insights.
• Automate workflows and integrate ClickUp with enterprise systems.
• Enhance governance, compliance, and security within ClickUp.

This instructor-led live training in Serbia (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will explore advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, implementing security schemes, and handling permissions. Additionally, participants will learn to troubleshoot JIRA, install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and collaboratively handle service requests.

Upon completing this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to meet specific business requirements.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

This instructor-led live training in Serbia explores the advanced capabilities of JIRA, including the creation and management of diverse JIRA projects, application for agile development, configuration of agile boards, administration of built-in and custom fields, setup of screens and filters, performance of basic and advanced issue searches, application of screen schemes, management and updating of workflows, configuration and application of workflow schemes, along with analysis and report generation.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led live training in Serbia introduces JIRA's approach to software planning, tracking, and releasing by guiding participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led, live training in Serbia (online or in-person) is aimed at intermediate-level business analysts who wish to learn the tools and techniques of business analysis and to prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

Instructor-led training designed to prepare participants for the PMP® certification (Project Management Professional®). Each participant who completes the PMP-Prep training (35 hours) will receive a certificate of completion.

Target Audience:

• Experienced project managers seeking to enhance their qualifications and validate them internationally with the prestigious Project Management Professional (PMP®) certification.
• Less experienced project managers and team members aiming to expand their knowledge and skills in project management.
• Middle and senior managers interested in strengthening their management and supervision competencies.
• Professionals with project management experience who wish to refine their skills.

Training Objectives:

• Comprehensive preparation for obtaining the Project Management Professional (PMP®) certification by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Meeting the formal prerequisites for PMP® exam admission, specifically acquiring the required 35 contact hours of project management training.
• Gaining familiarity with project management practices, techniques, and tools.

Training Format:

• Presentation of key project management topics.
• Questions and quizzes related to PMP® exam subjects.
• Analysis of questions in the style of the PMP® certification exam.

This instructor-led live training in Serbia (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

The primary objective of this course is to equip participants with the skills to plan, manage, and control project risks. Attendees will gain the necessary knowledge to create comprehensive risk management plans, identify potential risks, analyze those risks, and formulate appropriate response strategies. Participants will also learn to conduct both qualitative and quantitative risk analyses using practical techniques, mastering the essential tools and methods required to successfully pass the PMI-RMP® (Risk Management Professional) certification exam.

Designed for organizations aiming to streamline daily operations, this course focuses on integrating key digital platforms such as Trello, QuickBooks, Google Workspace, and the WhatsApp API.

Through this instructor-led live training, available both online and onsite, participants will learn to connect and automate workflows. The curriculum emphasizes enhancing project oversight, financial control, and information centralization to support better decision-making.

Upon completion, participants will be equipped to:

• Establish and automate workflows between Trello, QuickBooks, and Google Workspace.
• Incorporate WhatsApp API communications into operational processes.
• Construct multi-platform automation systems tailored for efficiency and control.
• Apply security measures and monitoring policies to active integrations.
• Document and sustain automated processes for long-term use.

Course Format

• Conceptual instruction combined with guided demonstrations.
• Practical exercises grounded in real-world operational scenarios.
• Hands-on practice utilizing company-specific data and tools.

Customization Options

• Tailoring content to align with your organization’s specific platforms and workflows.
• Incorporating additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing integration flows using actual company data.