Managing Successful Programmes (MSP®) Foundation Training Course

This instructor-led, live training in Serbia (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This course provides the guidance and education necessary for Process Owners to effectively describe their actions in process terms. It focuses on overseeing the design, re-engineering, and improvement of IT Service Management (ITSM) processes, particularly within Agile Service Management. Participants learn to apply Scrum practices to their responsibilities and utilize Agile and Lean principles to establish 'just enough' process, ensuring continuous alignment between process performance and overall business goals.

This instructor-led live training in Serbia (online or on-site) is designed for intermediate professionals aiming to enhance workflow efficiency via ClickUp’s automation and integration features.

By the conclusion of this training, participants will be able to:

• Understand ClickUp’s automation capabilities and use cases.
• Create and manage automations to streamline workflows.
• Integrate ClickUp with third-party tools like Slack, Google Drive, and Zapier.
• Set up triggers, conditions, and actions for automated task management.
• Optimize team collaboration through automation and integrations.

This live, instructor-led training in Serbia (online or onsite) is tailored for intermediate professionals looking to apply Agile project management principles through ClickUp’s capabilities.

By the conclusion of this course, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Serbia (online or onsite) is designed for advanced professionals who wish to tailor ClickUp for business operations, enhance process efficiency, and integrate automation for scalable workflows.

Upon completion of this training, participants will be able to:

• Adapt ClickUp’s workspaces, views, and templates to suit business operations.
• Create and optimize workflows for effective process management.
• Deploy advanced automation for repetitive tasks.
• Connect ClickUp with other business tools and data sources.
• Monitor and evaluate process efficiency using ClickUp reporting features.

This instructor-led live training in Serbia (online or onsite) is designed for advanced professionals aiming to leverage ClickUp for managing large-scale projects, enhancing cross-functional collaboration, and improving enterprise-wide efficiency.

By the end of this training, participants will be able to:

• Implement ClickUp at an enterprise scale following best practices.
• Structure workspaces, spaces, and projects for large teams.
• Leverage advanced reporting and dashboards for executive insights.
• Automate workflows and integrate ClickUp with enterprise systems.
• Enhance governance, compliance, and security within ClickUp.

This instructor-led, live training in Serbia (online or onsite) targets beginner-level professionals who wish to master the fundamentals of ClickUp for task and project management, as well as personal productivity.

Upon completion of this training, participants will be able to:

• Navigate ClickUp’s interface and understand its workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views such as List, Board, and Calendar to enhance organization.
• Apply productivity features including priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

This instructor-led live training in Serbia explores the advanced capabilities of JIRA, including the creation and management of diverse JIRA projects, application for agile development, configuration of agile boards, administration of built-in and custom fields, setup of screens and filters, performance of basic and advanced issue searches, application of screen schemes, management and updating of workflows, configuration and application of workflow schemes, along with analysis and report generation.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led live training in Serbia introduces JIRA's approach to software planning, tracking, and releasing by guiding participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led, live training in Serbia (online or in-person) is aimed at intermediate-level business analysts who wish to learn the tools and techniques of business analysis and to prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This instructor-led live training in Serbia (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

The primary objective of this course is to equip participants with the skills to plan, manage, and control project risks. Attendees will gain the necessary knowledge to create comprehensive risk management plans, identify potential risks, analyze those risks, and formulate appropriate response strategies. Participants will also learn to conduct both qualitative and quantitative risk analyses using practical techniques, mastering the essential tools and methods required to successfully pass the PMI-RMP® (Risk Management Professional) certification exam.