Design thinking - introduction Training Course

This instructor-led, live training in Serbia (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

"AgilePM® Foundation" is a comprehensive introductory course to the Agile Project Management 3.0 methodology, dedicated to individuals interested in implementing Agile approaches in projects. The program covers key topics related to project management, such as Agile philosophy, success factors, process design, team organization, and effective practices. Participants gain the knowledge and skills necessary to apply Agile effectively in practice.

The "AgilePM® Practitioner" training helps develop project management competencies based on the Agile Project Management methodology version 2.0. It is dedicated to Agile Project Managers and individuals interested in implementing the Agile approach. The course covers topics such as Agile team organization, the project lifecycle, effective product delivery, project estimation, and DSDM risk and configuration management. Participants prepare for certification by taking a practical exam, earning the international AgilePM® Practitioner certificate.

The CAPM® denotes the Certified Associate in Project Management credential.

Offered by PMI®, the Certified Associate in Project Management (CAPM)® serves as a highly valuable entry-level certification for individuals pursuing careers in project management. Tailored for those with minimal or no prior project experience, the CAPM® validates your comprehension of the core knowledge, terminology, and processes essential for effective project management.

Whether you are just starting out in project management or already act as a subject matter expert within project teams, obtaining the CAPM® can set your career on the right trajectory or help you advance to the next stage.

The PMP® / CAPM® certification is awarded by the Project Management Institute (PMI®), which stands as the world’s foremost association for Project Management Professionals.

BENEFITS OF BEING A CAPM

• Recognized Expertise: The PMP® / CAPM® certification is a globally acknowledged and respected credential provided by PMI®, the leading association for Project Management Professionals. With a 12% annual increase in the number of PMP® / CAPM® certifications issued, these credentials have become the de facto industry standard for Project Managers.
• Better Job Opportunities: Holding the PMP® / CAPM® certification highlights your expertise in Project Management. It signals to both current and prospective employers that you possess a robust foundation of project management knowledge applicable in the workplace.
• Prestigious Membership: You will join one of the most esteemed professional communities. By achieving the PMP® / CAPM® certification, your name is included in the largest and most distinguished group of certified Associate in Project Management Professionals.
• Increase Salary: It has been noted that Project Managers holding the PMP® / CAPM® certification often command higher salaries compared to peers who do not hold these credentials.
• Global recognition: The PMP® / CAPM® certification is endorsed by leading companies worldwide. In many cases, these organizations actively encourage their Project Managers to obtain the PMP® / CAPM® certification.

For further information regarding the benefits of the PMP® / CAPM® certification, please visit www.pmi.org.

ABOUT PMI

The Project Management Institute (PMI®) is the world’s leading not-for-profit professional association dedicated to project management. PMI® supports over half a million members across 170 countries globally.

PMI® members include individuals who practice and study project management across various industries.

PMI® has established itself and continues to lead as the premier professional association for project management. For more details, visit www.pmi.org.

This program offers comprehensive guidance on the duties of a Process Owner, empowering them to articulate their operational approach clearly. It delivers the essential training required to supervise the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management contexts. Participants acquire the skills to integrate Scrum practices into Process Owner responsibilities and utilize Agile and Lean methodologies to implement a 'just enough' process framework, ensuring that process performance remains continuously aligned with broader business objectives.

Discover how to utilize Agile Service Management to increase the customer value generated by your processes and compete effectively in a fast-paced, disruptive world. A Certified Agile Service Manager serves as the operational equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can embed Agile thinking throughout the entire IT organization, laying the foundation for a robust DevOps culture.

This instructor-led live training in Serbia (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will explore advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, implementing security schemes, and handling permissions. Additionally, participants will learn to troubleshoot JIRA, install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and collaboratively handle service requests.

Upon completing this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to meet specific business requirements.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

This instructor-led live training in Serbia explores the advanced capabilities of JIRA, including the creation and management of diverse JIRA projects, application for agile development, configuration of agile boards, administration of built-in and custom fields, setup of screens and filters, performance of basic and advanced issue searches, application of screen schemes, management and updating of workflows, configuration and application of workflow schemes, along with analysis and report generation.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training introduces JIRA’s approach to software planning, tracking, and release management by guiding participants through the creation and management of a JIRA project.

Upon completion of this training, participants will be capable of:

• Gaining insight into the core concepts and operational mechanics of JIRA’s user interface and workflows.
• Adding, modifying, cloning, linking, and prioritizing issues.
• Advancing issues through every stage of the workflow.
• Executing searches efficiently.
• Managing and customizing screens and filters.

The PMI Agile Certified Practitioner (PMI-ACP) certification is designed for project management professionals who currently employ or intend to adopt agile methodologies within their organizations. This credential validates that the holder possesses practical experience in managing agile projects and demonstrates familiarity with various agile frameworks, including Scrum, Kanban, Lean, and others.

During this instructor-led live training, participants will acquire the necessary materials, knowledge, and hands-on practice required to prepare for the PMI-ACP examination.

Audience

• Project managers
• Program managers
• Project leads
• Other team members involved in agile projects

This instructor-led, live training in Serbia (online or in-person) is aimed at intermediate-level business analysts who wish to learn the tools and techniques of business analysis and to prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

Instructor-led training designed to prepare participants for the PMP® certification (Project Management Professional®). Each participant who completes the PMP-Prep training (35 hours) will receive a certificate of completion.

Target Audience:

• Experienced project managers seeking to enhance their qualifications and validate them internationally with the prestigious Project Management Professional (PMP®) certification.
• Less experienced project managers and team members aiming to expand their knowledge and skills in project management.
• Middle and senior managers interested in strengthening their management and supervision competencies.
• Professionals with project management experience who wish to refine their skills.

Training Objectives:

• Comprehensive preparation for obtaining the Project Management Professional (PMP®) certification by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Meeting the formal prerequisites for PMP® exam admission, specifically acquiring the required 35 contact hours of project management training.
• Gaining familiarity with project management practices, techniques, and tools.

Training Format:

• Presentation of key project management topics.
• Questions and quizzes related to PMP® exam subjects.
• Analysis of questions in the style of the PMP® certification exam.

This instructor-led live training in Serbia (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

The primary objective of this course is to equip participants with the skills to plan, manage, and control project risks. Attendees will gain the necessary knowledge to create comprehensive risk management plans, identify potential risks, analyze those risks, and formulate appropriate response strategies. Participants will also learn to conduct both qualitative and quantitative risk analyses using practical techniques, mastering the essential tools and methods required to successfully pass the PMI-RMP® (Risk Management Professional) certification exam.

Designed for organizations aiming to streamline daily operations, this course focuses on integrating key digital platforms such as Trello, QuickBooks, Google Workspace, and the WhatsApp API.

Through this instructor-led live training, available both online and onsite, participants will learn to connect and automate workflows. The curriculum emphasizes enhancing project oversight, financial control, and information centralization to support better decision-making.

Upon completion, participants will be equipped to:

• Establish and automate workflows between Trello, QuickBooks, and Google Workspace.
• Incorporate WhatsApp API communications into operational processes.
• Construct multi-platform automation systems tailored for efficiency and control.
• Apply security measures and monitoring policies to active integrations.
• Document and sustain automated processes for long-term use.

Course Format

• Conceptual instruction combined with guided demonstrations.
• Practical exercises grounded in real-world operational scenarios.
• Hands-on practice utilizing company-specific data and tools.

Customization Options

• Tailoring content to align with your organization’s specific platforms and workflows.
• Incorporating additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing integration flows using actual company data.