Course Outline
1. Collaborative Experience Design - Introduction
- Key touchpoints when preparing a proposal
- Gaining customer insight - asking the right questions and establishing the context for collaboration
- Voice of the customer - aligning desires with specific requirements
- Critical to Quality & business value - reaching initial consensus on the offer
- Questioning strategies to determine worth - distinguishing between mere features, checkboxes, and genuine added value
2. Articulating Project Vision
- Defining project goals and vision
- Tools and techniques for visualizing product/project implementation: Canvas models for objectives, business value, benefits, and costs
3. Effective Communication - Introduction to key aspects
- The customer communication process
- Models for effective communication and feedback in collaborative settings
- Understanding thinking and action styles in customer interactions
- Navigating communication conflicts and style differences - addressing misunderstandings and adapting approaches
- Tools and techniques for enhancing communication in customer engagements
- "Walking in the customer's shoes" - adapting to different communication styles - De Bono’s Thinking Hats
4. Identifying Business Value through Customer Interaction
- Defining the customer and end users - using personalization to understand needs
- Deriving customer requirements from goals and benefits
- Identifying requirements based on processes - utilizing checklists
- Identifying requirements based on project deliverables - utilizing checklists
- Defining acceptance criteria - verifying that customer needs are met - utilizing checklists
- Prioritizing customer requirements to optimize project execution
5. Project Organization
- Structuring the project organization - stages and deliverables
- Managing work related to business value, requirements, and tasks
6. Deliverable Breakdown and Scheduling
- Breaking down project outputs into tasks and developing schedules
7. Project Estimation and Pricing
- Cost categories in IT projects
- ROI (return on investment) and TCO (total cost of ownership)
- Understanding project charges
- Estimation and pricing methodologies
8. Preparing Bid and Contract Materials - The Project Charter as a substantive input example
9. Refinement - Workshop Summary
- Workshop: Summarizing the training using the SSC formula and facilitation techniques
- Start - implementing new best practices
- Stop - discontinuing ineffective behaviors
- Continue - maintaining successful actions
Requirements
No prior preparation or specific prerequisites are required for this training.
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
