Course Outline
1. Co-Designing the Experience with the Customer - Introduction
- Key touchpoints in preparing a proposal
- Understanding the customer: Asking the right questions and establishing a collaborative context
- Voicing the Customer: Capturing customer wishes and requirements
- Critical-to-Quality (CTQ) & Business Value: Establishing initial consensus on the value proposition
- Asking the right questions to determine worthwhile initiatives: Differentiating between basic features and added value
2. Formulating the Project Vision
- Defining project goals and vision
- Tools and techniques for crafting product/project vision, including the Canvas model (objectives, business value, benefits, and costs)
3. Effective Communication: Introduction to Key Aspects
- The customer communication process
- Models for effective communication and feedback in collaboration
- Thinking and action styles in customer interactions
- Addressing communication conflicts and style differences: Why misunderstandings occur and how to resolve them
- Tools and techniques for enhancing communication during customer interactions
- "Walking in the Customer's Shoes": Adopting different communication styles using De Bono's Six Thinking Hats
4. Identifying Business Value Through Customer Interaction and Project Implementation
- Defining the customer and the importance of identifying end users: Personalization as a foundation for understanding needs
- Deriving customer requirements from goals and benefits
- Identifying requirements through process analysis using checklists
- Identifying requirements based on project deliverables using checklists
- Defining acceptance criteria: Ensuring customer needs are met via checklists
- Prioritizing customer requirements to effectively organize project implementation
5. Project Organization
- Structuring the project organization: Phases and deliverables per stage
- Planning for business value, requirements, and task management
6. Decomposing Project Deliverables and Scheduling
- Breaking down project products into actionable tasks and creating schedules
7. Project Estimation and Pricing
- Cost categories in IT projects
- Understanding ROI (Return on Investment) and TCO (Total Cost of Ownership)
- Project pricing and charges
- Estimation and pricing techniques
8. Preparing Bid / Contract / Project Materials - Example: Project Charter as a Substantive Input
9. Refinement - Workshop Summary
- Workshop: Summarizing the training using the SSC formula and facilitation techniques
- Start: New best practices to implement
- Stop: Practices to discontinue
- Continue: Actions to sustain
Requirements
No prior preparation is required for this training.
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
