Green Heart Complex

Explore Our Courses

Salesforce for Sales

 14 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at beginner-level to intermediate-level sales professionals who wish to use Salesforce to manage leads, opportunities, accounts, and customer interactions to increase deal closure rates and improve sales performance.By the end of this training, participants will be able to:
  • Navigate the Salesforce Sales Cloud interface confidently.
  • Manage leads, contacts, accounts, and opportunities.
  • Use Salesforce tools to streamline workflows and track performance.
  • Leverage reports and dashboards to gain insights into the sales pipeline.
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Pardot for Marketing Analysts

 14 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies. By the end of this training, participants will be able to:
  • Optimize Pardot for advanced email marketing and engagement tactics.
  • Master the creation and analysis of reports and dashboards.
  • Enhance prospect assignment strategies and engagement programs.
  • Leverage Pardot’s dynamic content and custom redirects for better campaign performance.
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Salesforce for Sales and Administration

 21 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at beginner-level sales professionals and administrators who wish to effectively use and manage Salesforce Sales Cloud and its administrative features. By the end of this training, participants will be able to:
  • Navigate and utilize Salesforce Sales Cloud effectively.
  • Manage leads, accounts, contacts, opportunities, and cases.
  • Generate reports and dashboards for sales insights.
  • Implement automation and workflow rules in Salesforce.
  • Customize security settings and manage user access.
  • Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.
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Salesforce with HTML5 and CSS3

 14 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns. By the end of this training, participants will be able to:
  • Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
  • Leverage Salesforce data to create personalized email experiences.
  • Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.
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Salesforce Marketing Cloud

 21 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at intermediate-level marketing professionals who wish to gain the skills and knowledge required to effectively use Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement. By the end of this training, participants will be able to:
  • Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
  • Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
  • Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.
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Salesforce for Administrators

 14 Hours
___ is ___. This instructor-led, live training (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level ___ who wish to use ___ to ___. By the end of this training, participants will be able to:
  • Install and configure ___.
  • ___. 
  • ___. 
  • ___. 
Format of the Course
  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.
Course Customization Options
  • To request a customized training for this course, please contact us to arrange.
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Salesforce CPQ for Administrators

 14 Hours
In this instructor-led, live training in Belgrade (online or onsite), participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.
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Salesforce Development

 14 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at web developers who wish to create real time applications using Salesforce Development. By the end of this training, participants will be able to:
  • Build a real time application using the Apex programming language.
  • Create test classes with Apex to increase code coverage in Salesforce.
  • Ceate and use REST and SOAP web services using Apex.
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Salesforce for End Users

 7 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at marketing staff, sales staff, and customer service representatives who wish to use set up, manage, and monitor Salesforce and its capabilities to serve their customers better. By the end of this training, participants will be able to:
  • Set up their Salesforce account to manage profile, track activities, customize views and layout, and personalize settings.
  • Use Salesforce features and tools to attract, attain, and service existing and potential customers.
  • Create reports and dashboards to generate useful analytics and insights for the business.
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Salesforce Lightning

 14 Hours
This instructor-led, live training in Belgrade (online or onsite) is aimed at administrators who wish to use Salesforce Lightning to create web applications. By the end of this training, participants will be able to:
  • Build responsive applications with Salesforce Lightning.
  • Develop applications with little to no code.
  • Create a lightning application from scratch.
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Testimonials (5)

The way of interaction with students

izabela - BCA Polska Sp. z.o.o.

Course - Salesforce for Sales and Administration

The trainer was flexible and was always looking for our feedback. Prior to going to the next topic he wanted to make sure everybody understood what was explained in the previous one.

Valentin - PTC EASTERN EUROPE S.R.L

Course - Salesforce for Administrators

Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.

Craig - Superior Minerlas

Course - Salesforce for End Users

application scenarios introduction

Rachel - ge ren

Course - Salesforce CPQ for Administrators

The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.

Libuseng Moqoboko - Gemalto Southern African (Pty)Ltd

Course - Salesforce Lightning

Upcoming Courses

Salesforce Development

2025-06-30 09:30
14 hours
Green Heart Complex
540 EUR (Online)
540 EUR (Classroom)

Salesforce for End Users

2025-07-14 09:30
7 hours
Green Heart Complex
270 EUR (Online)
270 EUR (Classroom)

Salesforce for End Users

2025-07-28 09:30
7 hours
Green Heart Complex
270 EUR (Online)
270 EUR (Classroom)

Salesforce for Sales and Administration

2025-08-11 09:30
21 hours
Green Heart Complex
810 EUR (Online)
810 EUR (Classroom)

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