ITIL® Training in Belgrade

This instructor-led, live training in Belgrade (online or onsite) targets intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

This course guides you through the journey of digital strategy. Utilizing an iterative eight-step model that progresses from 'vision' to 'actions,' it focuses on building sustainable digital momentum. You will explore the four core capabilities necessary for developing a comprehensive digital capability framework: digital leadership, managing innovation and emerging technologies, risk management, and structuring a digital enterprise.

The course is designed for professionals in senior positions, including CIOs, chief digital officers, and other aspiring CxOs, as well as consultants and others engaged in digital transformations, service delivery, and strategic initiatives.

Upon completion of this course, you will be able to:

• Identify internal and external factors to consider when crafting a digital strategy
• Distinguish between IT strategy and digital strategy, and understand how to integrate them
• Develop a digital strategy that maximizes value from digital initiatives
• Implement and sustain a digital strategy
• Build and nurture digital capabilities to foster continuous business innovation and value co-creation

This training is tailored for professionals who already hold an ITIL® 4 Foundation certification and wish to upgrade their expertise to the latest ITIL® 5 framework.
It offers a streamlined and efficient pathway, focusing on the essential distinctions, novel concepts, and expanded practices introduced in ITIL® 5.

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4® Foundation equips candidates with:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL practices described in ITIL 4® will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4® Foundation for:

ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

This program offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services within today's rapidly evolving business landscape. It empowers participants with a robust understanding of how organizations can generate value through effective service management and collaborative efforts.