Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This program is intended for individuals who meet the following requirement:
- Hold a valid ITIL® 4 Foundation certification
The training prepares candidates for the official ITIL® 5 Foundation Bridge certification exam, which is included in the course package. Successful certification validates your updated understanding of the ITIL framework and enhances your professional standing in service management.
Participant Requirements
Candidates must possess a valid ITIL® 4 Foundation certificate. No additional prior preparation is required before beginning the course.
Examination Procedure
Candidates are provided with an exam voucher valid for six months, offering flexibility in scheduling. Post-training, you will receive detailed instructions for registration. Scheduling is handled directly via the PeopleCert platform using a personal account. The exam is administered online with remote proctoring. A PeopleCert proctor will monitor the session through a secure webcam connection. Prior to starting, candidates must verify their identity and display their surroundings to ensure adherence to exam integrity protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing Score: 65% (minimum of 13 correct answers)
- Allowed Materials: Closed-book exam
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
