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 Duration 21 hours

Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • Insight into SAP S/4HANA architecture and core capabilities
  • Overview of SAP SuccessFactors modules and integration points
  • Navigating SAP GUI and the Fiori Launchpad
  • System landscape, environments, and typical user roles

Module 2: Resolving Technical Issues

  • Analyzing frequent transactional errors
  • Interpreting SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1)
  • Addressing configuration-related challenges
  • Diagnosing performance and system availability concerns
  • Monitoring and refining background jobs (SM36, SM37)

Module 3: Support for Critical Modules

3.1 Financial Accounting (FI)

  • Assistance with transactional workflows (e.g., FB50, F-28, F110)
  • Integration aspects with other modules (MM, SD)
  • Fundamentals of financial reporting and reconciliation

3.2 Materials Management (MM)

  • Overview of procurement and inventory management processes
  • Essential transactions (ME21N, MIGO, MIRO)
  • Stock overviews and material movement tracking
  • Resolving issues related to purchase orders and goods receipts

Module 4: Master Data Management

  • Creating, modifying, and validating master data
  • Managing Business Partner master data (customers and vendors)
  • Handling Material Master data
  • Best practices for data consistency and error prevention
  • Utilizing tools for data monitoring and validation

Module 5: Access and Authorization Control

  • Understanding the SAP authorization framework (roles, profiles, permissions)
  • Creating and adjusting user access profiles
  • Troubleshooting authorization errors (SU53, ST01)
  • Coordinating with security teams for role assignment management

Module 6: Configuration and Workflow Support

  • Grasping basic workflow architecture within SAP
  • Configuring approval flows, particularly in procurement and finance
  • Monitoring workflows to identify bottlenecks or errors
  • Resolving common workflow issues

Summary and Next Steps

Requirements

  • Basic knowledge of SAP navigation
  • Conceptual understanding of enterprise business workflows
  • Prior experience in supporting ERP systems or enterprise applications

Target Audience

  • IT support teams
  • SAP functional and technical consultants
  • System administrators and application support experts

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