Prompt Engineering for Customer Support and Chatbots Training Course

Vertex AI offers sophisticated tools for fine-tuning large models and managing prompts, empowering developers and data teams to enhance model accuracy, streamline iteration workflows, and ensure rigorous evaluation through built-in libraries and services.

This instructor-led, live training (available online or onsite) targets intermediate to advanced practitioners seeking to improve the performance and reliability of generative AI applications using supervised fine-tuning, prompt versioning, and evaluation services within Vertex AI.

Upon completing this training, participants will be able to:

• Apply supervised fine-tuning techniques to Gemini models in Vertex AI.
• Implement prompt management workflows, including versioning and testing.
• Utilize evaluation libraries to benchmark and optimize AI performance.
• Deploy and monitor improved models in production environments.

Course Format

• Interactive lectures and discussions.
• Hands-on labs featuring Vertex AI fine-tuning and prompt tools.
• Case studies on enterprise model optimization.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is aimed at advanced-level AI engineers, developers, and data analysts who wish to master prompt engineering strategies to maximize the effectiveness of DeepSeek LLM in real-world applications.

By the end of this training, participants will be able to:

• Craft advanced prompts to optimize AI responses.
• Control and refine AI-generated text for accuracy and consistency.
• Leverage prompt chaining and context management techniques.
• Mitigate biases and enhance ethical AI usage in prompt engineering.

Generative AI refers to technology capable of creating new content, including text, reports, and recommendations, guided by structured prompts.

This instructor-led live training, available both online and onsite, targets beginner to intermediate-level corporate professionals who want to leverage generative AI and prompt engineering to boost productivity, improve communication, and enhance decision-making within their organizations.

Upon completion of this training, participants will be able to:

• Grasp the fundamental concepts of generative AI and prompt engineering.
• Develop effective prompts tailored to various business scenarios.
• Incorporate AI tools into administrative, analytical, and specialized workflows.
• Implement best practices for ethical and responsible AI usage in corporate environments.

Course Format

• Interactive lectures and discussions.
• Practical exercises and real-world case studies.
• Hands-on experimentation with AI tools.

Customization Options

• For a customized training version of this course, please contact us to arrange details.

Generative AI is a technology that creates new content such as text, images, and recommendations based on prompts and data.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level healthcare professionals who wish to use generative AI and prompt engineering to improve efficiency, accuracy, and communication in medical contexts.

By the end of this training, participants will be able to:

• Understand the fundamentals of generative AI and prompt engineering.
• Apply AI tools to streamline clinical, administrative, and research tasks.
• Ensure ethical, safe, and compliant use of AI in healthcare.
• Optimize prompts to achieve consistent and accurate results.

Format of the Course

• Interactive lecture and discussion.
• Practical exercises and case studies.
• Hands-on experimentation with AI tools.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Prompt Engineering involves the design and refinement of prompts to achieve specific outputs from large language models.

This instructor-led, live training, available either online or onsite, is designed for beginners looking to master foundational prompt design techniques and apply them to everyday tasks.

Upon completion of this training, participants will be able to:

• Articulate the importance of prompt engineering and its value-add.
• Create clear and effective prompts for various simple tasks.
• Utilize basic prompt patterns and templates to enhance output quality.
• Evaluate and iterate on prompts to minimize errors and unwanted responses.

Course Format

• Short, interactive lectures combined with live demonstrations.
• Hands-on exercises guided by the instructor.
• Group discussions and rapid feedback cycles.

Customization Options

• For customized training requests, please contact us to make arrangements.

This instructor-led, live training in Serbia (online or onsite) targets developers and researchers from beginner to advanced levels who aim to craft effective prompts to elicit desired responses from ChatGPT.

By the end of this training, participants will be able to:

• Grasp the core principles of prompt engineering for AI models such as ChatGPT.
• Create prompts that efficiently guide AI to achieve intended results.
• Incorporate ethical considerations into prompt design.
• Anticipate and adapt to the changing dynamics of AI interactions.

This instructor-led, live training in Serbia (online or onsite) is designed for intermediate-level finance professionals and fintech developers who wish to apply AI-powered prompt engineering techniques to enhance financial analysis, risk management, and decision-making.

By the end of this training, participants will be able to:

• Understand the fundamentals of prompt engineering in financial applications.
• Leverage AI models for financial forecasting and market sentiment analysis.
• Automate financial reporting and data extraction using AI prompts.
• Develop AI-driven risk assessment models through optimized prompts.
• Ensure compliance and ethical considerations when using AI in finance.

This instructor-led, live training in Serbia (online or onsite) is designed for intermediate-level professionals who want to leverage prompt engineering and few-shot learning to optimize LLM performance for real-world applications.

By the end of this training, participants will be able to:

• Understand the principles of prompt engineering and few-shot learning.
• Design effective prompts for various NLP tasks.
• Leverage few-shot techniques to adapt LLMs with minimal data.
• Optimize LLM performance for practical applications.

Prompt engineering has evolved into a vital practical skill, transforming generative AI from a mere novelty into a dependable tool for creating content, images, and video. This instructor-led course builds foundational knowledge from the ground up, guiding participants through few-shot adaptation techniques and the most prominent creative AI platforms. The curriculum strikes a balance between theory and hands-on practice, featuring guided exercises in ChatGPT, Microsoft Copilot, Google Gemini, Claude, DALL-E, Stable Diffusion, MidJourney, Leonardo AI, and various multimodal tools, requiring no programming experience. Upon completion, participants will be equipped to produce hyper-realistic text, images, and video assets, while effectively integrating prompt-driven workflows into their everyday operations.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level healthcare professionals and AI developers who wish to leverage prompt engineering techniques for improving medical workflows, research efficiency, and patient outcomes.

By the end of this training, participants will be able to:

• Understand the fundamentals of prompt engineering in healthcare.
• Use AI prompts for clinical documentation and patient interactions.
• Leverage AI for medical research and literature review.
• Enhance drug discovery and clinical decision-making with AI-driven prompts.
• Ensure compliance with regulatory and ethical standards in healthcare AI.

This instructor-led, live training in Serbia (online or onsite) is designed for advanced-level enterprise AI teams, automation specialists, and business analysts who wish to refine AI prompts for large-scale business automation and decision-making.

Upon completion of this training, participants will be able to:

• Comprehend the role of prompt engineering in enterprise automation.
• Create advanced prompts to optimize AI-powered decision-making.
• Efficiently automate business workflows using AI-driven strategies.
• Enhance the accuracy and reliability of AI-generated insights.
• Ensure compliance, security, and governance in AI-powered operations.

This instructor-led, live training in Serbia (online or onsite) targets advanced AI professionals aiming to enhance their prompt engineering skills for multimodal AI applications.

By the end of this training, participants will be able to:

• Understand the fundamentals of multimodal AI and its applications.
• Design and optimize prompts for text, image, audio, and video generation.
• Utilize APIs for multimodal AI platforms such as GPT-4, Gemini, and DeepSeek-Vision.
• Develop AI-driven workflows integrating multiple content formats.

This instructor-led live training in Serbia (online or onsite) targets intermediate-level marketing and sales professionals eager to leverage AI prompt engineering for personalized campaigns, customer engagement, and automated sales processes.

By the end of this training, participants will be able to:

• Understand the fundamentals of AI-driven prompt engineering in marketing and sales.
• Use AI to generate high-converting marketing copy and ad creatives.
• Automate customer engagement with AI-generated responses.
• Leverage AI for data-driven sales insights and forecasting.
• Integrate AI tools into marketing and sales automation workflows.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner to intermediate-level content creators who want to leverage AI for storytelling, scriptwriting, and content automation.

By the end of this training, participants will be able to:

• Grasp the fundamentals of AI-driven storytelling.
• Apply prompt engineering techniques to create engaging narratives.
• Boost creativity through AI-assisted content ideation.
• Utilize AI for scriptwriting, article writing, and marketing copy.
• Create structured prompts for tailored content production.

Course Customization Options

Format of the Course

By the end of this training, participants will be able to:

Prompt Engineering for Software Development is a practical course aimed at equipping developers with the skills to craft effective prompts that enhance the utility, accuracy, and safety of AI-generated outputs for software engineering tasks.

This instructor-led live training (available online or onsite) targets intermediate-level developers looking to integrate prompt engineering techniques into their use of AI coding assistants, code analyzers, and intelligent automation tools.

• Craft precise prompts for code generation, review, and optimization tasks.
• Apply prompt chaining and refinement to improve AI responses within iterative workflows.
• Produce structured outputs, such as test cases, SQL queries, and documentation, from minimal input.
• Reduce hallucination and exert greater control over LLM behavior in technical environments.

• Interactive lecture and discussion.
• Numerous exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

• To request a customized training for this course, please contact us to arrange.