Continous Improvement Lead Training Course

This hands-on training equips participants with the skills to leverage customer journey mapping as a means to gain insight into customer behavior, mental models, and motivations, including their emotional responses to the company and its products. It also provides practical guidance on how to apply these maps to understand and enhance the overall customer experience.

A hands-on training program designed to equip participants with the skills to develop effective UX strategies for digital products, ensuring they are engaging and enjoyable for users.

This course explores the intricacies of human perception and demonstrates how to harness it for delivering optimal insights. Participants will gain familiarity with design theory, covering Gestalt Laws, pre-attentive attributes, and inclusive design practices. The curriculum also clarifies the distinctions and overlaps between exploratory and explanatory analysis. Students will learn to select appropriate chart types for specific data stories and, upon completion, will master the application of design principles within visualizations built using Tableau software.

This course offers an expert introduction to the newly enacted Accessibility Law, equipping developers with the practical skills necessary to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's importance and implications, the curriculum quickly transitions to hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in Serbia (online or onsite) is aimed at intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

Hands-on training focused on defining and selecting appropriate research methods, as well as executing studies at different phases of the digital product development lifecycle.

This instructor-led, live training in Serbia (online or onsite) is aimed at individuals who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Create a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner to intermediate professionals who want to apply Human-Centered Design methodologies in product development, service design, and business innovation.

Upon completing this training, participants will be able to:

• Grasp and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Iteratively ideate, prototype, and test solutions.
• Apply design thinking frameworks in real-world projects.

This instructor-led, live training in Serbia (online or onsite) is designed for intermediate-level UX/UI designers and front-end developers who aim to leverage Multimodal AI to create and implement user interfaces capable of understanding and processing diverse input types.

Upon completing this training, participants will be able to:

• Design multimodal interfaces that boost user engagement.
• Integrate voice and visual recognition capabilities into web and mobile applications.
• Leverage multimodal data to develop adaptive and responsive UIs.
• Grasp the ethical implications of collecting and processing user data.

A practical training where participants will learn how to effectively use UCD in service design to directly improve customer experiences.

The User Experience Designer training encompasses an introduction to UX/UI using tools like Figma and Axure, along with research topics, reporting, navigation design, dashboard creation, and the project lifecycle. Participants develop practical skills in user interface design.

This course is designed to walk you through the fundamental UX tools and methodologies, including user research, persona development, user stories, information architecture, visual design principles, prototyping, and various testing approaches.

Upon completion, you will possess the necessary expertise and skills to pass the examination and obtain the BCS certificate across nine syllabus areas.

Designed for creators of websites, applications, online ads, and other user-interactive materials.
This course equips you with the research skills needed to understand your audience, generate ideas that address both user needs and business objectives.
You will learn how to build and evaluate these solutions in practical, real-world scenarios.

A hands-on training program where participants will explore the principles of user-centered design (UCD) and discover its core elements