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 Duration 28 hours (4 days)

Course Outline

1. GUIDING PRINCIPLES

Core principles of user-centred design

An introduction to ISO 9241 as a critical standard in the usability domain

Distinguishing clearly between usability and user experience

Confidently identifying user needs and goals

2. USER RESEARCH

Defining the appropriate components of use

Developing effective methods for interviewing target audiences

Distinguishing between observation and interpretation

Collecting and analyzing high-quality user data

Formulating research techniques and methodologies

3. ILLUSTRATING THE CONTEXT OF USE

Identifying potential users of your product or system

Creating product personas and interpreting their specific needs

Understanding Hick’s Law regarding the relationship between interface choices and cognitive load

Managing the components of user stories

4. MEASURING USABILITY

Defining usability through the lenses of effectiveness, efficiency, and satisfaction

Leveraging behavioral data to evaluate design ideas

Selecting between design alternatives using A/B testing methods

Explaining the significance of iterative design

5. INFORMATION ARCHITECTURE

Transforming disorganized information into a structured experience

Developing a coherent flow between the user and the product or service

Organizing, structuring, and labeling content, functions, and features

Differentiating between implementation, mental, and conceptual models

6. INTERACTION DESIGN

Describing various user interface design patterns with confidence

Selecting appropriate interactive controls for user interfaces

Clearly defining the concept of progressive disclosure

Distinguishing interaction design from information architecture

Highlighting the importance of consistency in user interface design

7. VISUAL DESIGN

Creating user interface designs that leverage universal visual design principles.

Identifying effective and ineffective page layouts

Selecting the correct interactive controls within user interface design

Enhancing research insights through eye-tracking methodologies

8. INTERFACE PROTOTYPING

Selecting appropriate prototyping types, such as paper or digital

Explaining the distinctions between prototypes and sketches

Exploring multiple design solutions before finalizing a specific approach

Practically sketching paper prototypes

9. USABILITY EVALUATION

Recalling Jacob Nielsen’s Usability Heuristics and other key usability principles

Describing various types of usability evaluations

Documenting data from usability testing sessions

Assessing system usability by applying established heuristics.

Requirements

No specific prior experience or requirements are necessary to enroll in this course.

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