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Duration 7 hours
Course Outline
Grasping Artificial Intelligence (AI)
- Defining AI: Its history and development
- AI mechanics: The role of data, algorithms, and learning models
- Categories of AI (narrow vs. general, generative AI, machine learning)
AI in Daily Life and the Business World
- Examples of AI integrated into our daily routines
- Industries undergoing transformation through AI
- Distinguishing myths from reality regarding AI in the workplace
AI Use Cases Across Departments
- Sales and Customer Service: Qualifying leads, chatbot implementation, and sales forecasting
- Marketing: Creating content, analyzing campaign performance, and tracking trends
- Finance: Automating invoices, detecting fraud, and financial forecasting
- HR: Screening candidates and gaining insights into employee engagement
- Administration and Operations: Managing documents and automating routine tasks
Beginning with AI Tools
- An overview of ChatGPT, Copilot, Gemini, Claude, and other platforms
- Leveraging AI for drafting emails, reports, and presentations
- Utilizing AI for scheduling, summarization, and translation tasks
Practical Application: AI in Practice
- Crafting and refining text with AI assistance
- Generating reports and interpreting basic data sets
- Streamlining routine administrative duties
Navigating Challenges and Ethical Issues
- AI limitations: Addressing bias, hallucinations, and over-reliance
- Concerns regarding data privacy, confidentiality, and regulatory compliance
- Strategies for responsible AI usage in a professional setting
Moving Forward: Cultivating an AI-Ready Environment
- Shaping a mindset conducive to AI integration
- Fostering experimentation and digital curiosity
- Finding resources for ongoing AI education
Recap and Action Plan
- Revisiting essential concepts and key takeaways
- Identifying potential AI opportunities within your specific department
- Personal roadmap: "How can I leverage AI to automate or improve my work?"
Requirements
- No previous experience with AI or coding is necessary
Target Audience
- Staff in administration, sales, finance, marketing, HR, and other functional areas
- Leaders and team managers keen on adopting AI technologies
- Support personnel and back-office teams
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation