AI-Enhanced Public Service Delivery Training Course

This hands-on, two-day workshop is tailored specifically for non-governmental organizations aiming to enhance efficiency, collaboration, project execution, and communication by leveraging Artificial Intelligence (AI) alongside modern project management technologies.

Participants will investigate how AI can assist throughout the entire project lifecycle—from spotting funding opportunities and crafting project proposals to implementation, monitoring, reporting, stakeholder engagement, and measuring impact.

The course integrates instructor-led demonstrations, practical exercises, case studies focused on NGOs, and workshops designed around the specific needs of nonprofit entities.

Learning Objectives

Upon completion of this training, participants will be capable of:

• Gaining a clear understanding of the capabilities and constraints of contemporary AI tools

• Selecting suitable AI solutions for various NGO operations

• Formulating effective prompts to achieve useful and dependable results

• Leveraging AI to aid in writing project proposals and grant applications

• Enhancing project planning, monitoring, reporting, and documentation processes

• Employing digital project management tools for team collaboration and task coordination

• Designing AI-supported workflows to improve communication and stakeholder engagement

• Implementing ethical and responsible AI practices within NGO settings

• Recognizing risks associated with data protection, confidentiality, and AI-generated content

Training Methodology

• Instructor-led presentations

• Live demonstrations

• Guided hands-on exercises

• NGO-specific case studies

• Group discussions

• Practical workshops

• Real-world project examples

• Interactive Q&A sessions

Target Audience

• NGO Directors and Managers

• Project Managers

• Program Coordinators

• Communication and PR Specialists

• Administrative and Support Staff

This instructor-led, live training in Serbia (online or onsite) is designed for senior government professionals and policy experts who want to harness DeepSeek for data-driven governance and policy innovation.

Upon completing this training, participants will be able to:

• Leverage DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and enhance data transparency.
• Apply AI-driven insights to drive innovation in the public sector.
• Improve citizen engagement through AI-powered solutions.

This instructor-led, live training in Serbia (online or onsite) targets intermediate-level public sector professionals seeking to use Gemini for generating high-quality content, aiding research, and improving productivity via advanced AI interactions.

By the conclusion of this training, participants will be able to:

• Craft more effective and customized prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini for brainstorming, planning, and organizing ideas efficiently.

Artificial Intelligence is quickly emerging as the cornerstone of contemporary product management, fundamentally altering the way we uncover customer requirements, define solutions, and make critical decisions. Much like electricity transformed industrial processes, AI is redefining the lifecycle of how products are created, validated, and iterated.

This live, instructor-led course, available both online and on-site, is designed for Product Owners, Scrum Masters, and Agile Coaches seeking to leverage AI to enhance their ownership practices and decision-making capabilities.

Upon completion, participants will be equipped to:

• Grasp the core concepts of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Utilize AI to reinforce the seven key stances of a Product Owner—such as Visionary, Experimenter, and Customer Representative, as well as the newly introduced Orchestrator stance.
• Master the art of effective prompting, treating AI tools as intelligent partners with specific capabilities.
• Enhance customer insight by creating AI-assisted personas for hypothesis testing and discovery, all while preserving genuine customer interactions.
• Articulate a clear product vision using structured approaches like the 3x3 Framework, utilizing AI to refine and visualize narratives.
• Expedite prototyping and hypothesis testing with Generative AI tools, including the creation of mock-ups and product concepts.
• Inform product decisions by leveraging AI to analyze, prioritize, and assess features based on value, feasibility, and user impact.
• Streamline routine administrative tasks—such as email management, stakeholder communication, and note-taking—through AI, allowing more focus on strategic and creative endeavors.
• Facilitate discussions on AI ethics, bias, and data security to ensure responsible and sustainable implementation.
• Identify and craft valuable AI use cases that align with specific product and organizational needs.
• Experiment with approximately 20 diverse AI tools and models, ranging from productivity aids and prototyping platforms to generative video, image, and coding solutions.