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Course Outline

Introduction to Windows 11

  • Overview of features and editions.
  • User interface and new usability improvements.
  • Deployment and upgrade paths.

Supporting Windows 11 Installation

  • Installation requirements and methods.
  • Upgrade considerations and clean install.
  • Driver compatibility and updates.

Troubleshooting Startup and Performance Issues

  • Boot issues and recovery tools.
  • Safe Mode, System Restore, and Startup Repair.
  • Performance monitoring and optimization.

Managing Devices and Drivers

  • Device Manager and driver updates.
  • Troubleshooting hardware issues.
  • Peripheral compatibility and configuration.

Application Support and Troubleshooting

  • Installing and managing applications.
  • Compatibility settings and App Installer.
  • Common application troubleshooting techniques.

Networking and Connectivity

  • Configuring network settings.
  • Troubleshooting Wi-Fi, Ethernet, and VPN.
  • Network diagnostics and logging.

Managing Security and Updates

  • Windows Security and antivirus configuration.
  • Firewall rules and advanced settings.
  • Windows Update configuration and troubleshooting.

Managing User Profiles and Settings

  • User account types and profile management.
  • Syncing settings with Microsoft accounts.
  • Data backup and file recovery.

System Maintenance and Recovery

  • System reset and recovery options.
  • Using recovery drive and installation media.
  • Backup and restore using File History and OneDrive.

Summary and Next Steps

Requirements

  • Experience with Windows client operating systems.
  • Understanding of basic networking concepts.
  • Familiarity with Active Directory and Microsoft 365.

Target Audience

  • Desktop support technicians.
  • Help desk professionals.
  • IT support specialists responsible for troubleshooting Windows environments.
 35 Hours

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Price per participant

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