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Course Outline

  • Introduction to Procurement
  • The Procurement Cycle
    • Sourcing and Category Strategy
    • Procuring/Tendering
    • Contracting
    • Supplier Management
  • Procurement Roles and Responsibilities
  • Operational Procurement (Systems, Processes, Policies, and Governance)
  • Variances in Sector and Operating Models
  • Procurement Tools
    • Supplier/Buyer Segmentation
    • Scorecards
    • RAID logs
  • Core Skills
    • Impact and Influence
    • Timekeeping
    • Project Management
    • Understanding Contract Law
    • Negotiation
  • Additional Procurement Skills
    • Data Analysis
    • Market Research
    • Active Listening
  • Developing Supplier Relationships and Conducting Review Meetings
  • Developing Stakeholder Engagement
  • Best Practice
  • Sources of Insight
  • Role of the Contract Manager
  • Structuring the Contract Management Process to Optimize Performance
  • The Contract Management Lifecycle
  • Structure of the Legal Contract and Practical Implications for Contract Managers
  • Role of Risk Management in Managing Supplier Contracts and Business Continuity
  • Contract Performance Management Tools and Techniques, Including Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs)
  • Contract Healthcheck and SWOT Analysis
  • Performance Management and Continuous Improvement
  • Application of Supply Chain Management and Process Improvement Principles to Deliver Contract Objectives
  • Effective Supplier and Stakeholder Relationship Management
  • Problem-Solving Tools and Techniques
  • The Contract Management Framework (CMF)
  • Contract Scorecards
  • Benchmarking, Performance Reviews, and Dispute Resolution
  • Managing Under-Performance and Contractual Issues Effectively
  • Supplier Performance Review Meetings
  • Common Contract Clauses

Requirements

Target Audience

  • Individuals taking on procurement responsibilities as part of their job
  • Stakeholders aiming to deepen their understanding of procurement activities
  • Non-procurement professionals who wish to comprehend the procurement process
  • Managers responsible for supporting contract management staff (in operations and procurement)
  • Supplier personnel managing contract delivery on behalf of their customers
  • Procurement staff seeking detailed insight into contract performance management
  • Anyone with contract management responsibilities within their broader role
 14 Hours

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