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 Duration 14 hours

Course Outline

Advanced Principles of Knowledge Management in Microsoft 365

  • Core principles of structured knowledge management.
  • Designing scalable architectures using SharePoint and Teams.
  • Utilizing metadata, versioning controls, and document libraries effectively.

Developing and Connecting SharePoint Knowledge Repositories

  • Building interconnected SharePoint sites and organizing document libraries.
  • Implementing metadata columns, custom content types, and lookup fields.
  • Defining site hierarchies and facilitating cross-site navigation.

Creating Dynamic Dashboards with Power BI

  • Synchronizing SharePoint and Microsoft Lists data with Power BI.
  • Generating real-time dashboards to monitor knowledge assets.
  • Defining KPIs and designing visual reports for data-driven decision-making.

Tailoring Knowledge Workflows with Power Automate

  • Streamlining approval, review, and publishing processes through automation.
  • Integrating Teams notifications and adaptive cards for real-time updates.
  • Constructing multi-stage flows for comprehensive document lifecycle management.

Cultivating and Administering Collaborative Content Ecosystems

  • Utilizing Teams and OneNote for collaborative knowledge capture.
  • Connecting SharePoint pages, Lists, and Planner boards for unified workflow.
  • Establishing clear governance frameworks, roles, and permission structures.

Sustaining and Refining Knowledge Systems

  • Enforcing data retention, archiving, and compliance policies.
  • Conducting periodic audits and updating metadata for accuracy.
  • Enhancing system performance and minimizing content redundancy.

Best Practices for Knowledge Management within Microsoft 365

  • Reviewing fundamental principles of knowledge system design.
  • Ensuring content consistency and improving discoverability.
  • Promoting user adoption and engagement through refined user experience design.

Requirements

  • Advanced proficiency in Microsoft 365 applications, including SharePoint, Teams, and OneNote.
  • Prior experience in knowledge management or content strategy development.

Target Audience

  • Knowledge managers responsible for structuring and maintaining information repositories.
  • Content strategists focused on building interconnected knowledge systems.
  • IT specialists overseeing organizational knowledge assets within the Microsoft 365 platform.

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