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Course Outline
Conceptual Section
- The value of improvement
- Improvement and management
- Improvement and Total Quality Control (TQC)
- Improvement and suggestion systems
- Improvement and competition
- Process-oriented management vs. result-oriented management
Eastern and Western Comparisons
- Improvement and innovation
- Improvement and measurement
Improvement from the Perspective of Total Quality Control
- Quality control – Quality of management
- Quality control methods: Comparison between Japan and the West
- Following the PDCA cycle
- Improvement at the grassroots level
Practical Section
- Improvement led by managers
- Improvement facilities
- Improvement led by teams
- Improvement led by individuals
Management Section
- Cross-functional management
- Policy deployment
- Quality deployment
- Total Productive Maintenance
Problem-Solving Methods Section
- Problems in management
- Relationship between improvement activities and labor costs
- Labour relations: Are we enemies or allies?
- Commitment from senior management
Changing Corporate Culture
- Customers: The ultimate judge of quality
- Changing supplier relationships and corporate culture: Challenges faced by the West.
Case Studies
7 Hours
Testimonials (2)
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
Improving oneself and company
