Jira Service Management Training Course

This instructor-led live training in Serbia (online or onsite) guides participants through the deployment of a JIRA instance. Attendees will explore advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, implementing security schemes, and handling permissions. Additionally, participants will learn to troubleshoot JIRA, install and customize the JIRA Service Desk, establish a knowledge base, manage service desk users, and collaboratively handle service requests.

Upon completing this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to meet specific business requirements.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

Upon completion of the training, participants will be equipped to independently manage, optimize, and customize JIRA within a corporate setting.

This instructor-led live training in Serbia explores the advanced capabilities of JIRA, including the creation and management of diverse JIRA projects, application for agile development, configuration of agile boards, administration of built-in and custom fields, setup of screens and filters, performance of basic and advanced issue searches, application of screen schemes, management and updating of workflows, configuration and application of workflow schemes, along with analysis and report generation.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training introduces JIRA’s approach to software planning, tracking, and release management by guiding participants through the creation and management of a JIRA project.

Upon completion of this training, participants will be capable of:

• Gaining insight into the core concepts and operational mechanics of JIRA’s user interface and workflows.
• Adding, modifying, cloning, linking, and prioritizing issues.
• Advancing issues through every stage of the workflow.
• Executing searches efficiently.
• Managing and customizing screens and filters.

JIRA Software is a robust tool for project management, yet participants often focus excessively on the tool itself rather than the underlying methodology.

This instructor-led, live training introduces attendees to the synergistic power of Jira and Confluence, demonstrating how these tools work together to help teams deliver products and projects successfully. Participants will learn to utilize these platforms efficiently to manage user requirements, testing, and communication—all centralized in one location.

The curriculum covers Jira projects, Confluence spaces, workflows, boards (both Kanban and Scrum), planning, dependencies, integration between Jira and Confluence, reporting, key fields, custom fields, issue types, screens, and filtering.

By the end of this training, participants will be able to:

• Create Scrum or Kanban projects
• Configure Jira to manage projects effectively
• Manage issues efficiently
• Design necessary screens to handle different issue types
• Create workflows and boards, understanding their interaction
• Conduct basic and advanced searches and analyses
• Generate and review reports essential for both the team and management

This instructor-led, live training in Serbia (online or onsite) is designed for intermediate-level project managers aiming to effectively create, execute, and manage forms in Jira.

Upon completion of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects.
• Develop and manage custom fields to collect and organize data effectively.
• Optimize form-related processes for various project types and teams.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner to intermediate-level professionals aiming to enhance their Jira skills. The course focuses on integrating and utilizing the Xray plugin, managing user roles and permissions, optimizing data imports, and handling storage management effectively.

By the end of this training, participants will be able to:

• Integrate and configure the Xray plugin for test management.
• Manage Jira user profiles and assign appropriate roles and permissions.
• Efficiently import data into Jira following best practices.
• Optimize Jira storage usage and implement data management strategies.

JIRA is a Java-based web application designed to provide project and issue tracking, thereby enhancing the agility of software development.

During this instructor-led live training, participants will learn how to leverage Jira to implement a Kanban approach to Agile within their organization.

Upon completion of this training, participants will be able to:

• Grasp the underlying principles of Agile and Kanban
• Utilize Jira to create and manage a Kanban project
• Customize Jira to align with organizational requirements
• Execute basic and advanced searches and analyses
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• A blend of lectures, discussions, exercises, and extensive hands-on practice within a live-lab environment.

Note

• To arrange customized training for this course, please contact us.