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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- SLAs, compliance requirements (PCI DSS, uptime)
- ITSM workflows (incident, problem, change management)
- Day 2: Java Production Essentials
- JVM internals, memory management, and garbage collection basics
- Analyzing Java exceptions
- JVM tuning for banking workloads
- Day 3: Unix Fundamentals
- File system structure and navigation
- Essential commands: ps, top, df, tail, grep, awk, sed
- Basic shell scripting for automation
- Day 4: Logs & Monitoring
- Understanding log types (transaction, audit)
- Tools: Splunk, ELK, native log parsing
- Hands-on exercise: Troubleshooting a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow, JIRA workflows
- Escalation matrix (L1 → L2 → Development)
- Root Cause Analysis (RCA) & documentation best practices
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- WebLogic, Tomcat basics
- API failure codes (401, 500, 504)
- JDBC pool issues and timeouts
- Day 7: Database Troubleshooting
- Slow queries, locks, and deadlocks
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Hands-on exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Jenkins overview
- Release failure scenarios
- Rollback procedures and post-deployment validation
- Day 9: War Room Simulation
- Role assignment: incident lead, communications, technical fix
- Live troubleshooting scenario (login failure)
- RCA, war room notes, and stakeholder updates
- Day 10: Capstone & Review
- Summary of tools, logs, escalation, Unix, and DB
- Final challenge and quiz
- Certification and feedback session
Optional Add-Ons
- Kafka/MQ troubleshooting basics
- APM Tools: AppDynamics/Dynatrace
- Basic Kubernetes (pod restarts, logs)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- Familiarity with core Java programming concepts
- Experience working with Unix-based systems
- Understanding of support workflows in enterprise applications
Audience
- Support Engineers
- Java Developers transitioning into support roles
- Production Support Analysts working within banking environments
35 Hours
Testimonials (3)
That we got a complex overview also about the context - for example why do we need some annotations and what they mean. I liked the practical part of the training - having to manually run the commands and call the rest api's
Alina - ACCENTURE SERVICES S.R.L
Course - Quarkus for Developers
interaction through exercises and also projects sharing
Claudiu - MSG system
Course - Advanced Spring Boot
The extra information that was shared, the training was not straightforward groovy, which was nice.
