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Duration 35 hours
Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of essential banking modules
- Service Level Agreements (SLAs) and compliance requirements (PCI DSS, uptime standards)
- ITSM workflows covering incident, problem, and change management
- Day 2: Java Production Essentials
- JVM internals, memory management, and garbage collection fundamentals
- Analyzing Java exceptions for diagnostic purposes
- Tuning JVM configurations to optimize banking workloads
- Day 3: Unix Fundamentals
- Navigating file structures and directory systems
- Key commands for system inspection: ps, top, df, tail, grep, awk, sed
- Basics of shell scripting for automated tasks
- Day 4: Logs & Monitoring
- Interpreting transaction and audit logs
- Working with monitoring platforms: Splunk, ELK stack, and native log parsing techniques
- Practical exercise: Diagnosing a failed fund transfer transaction
- Day 5: Ticketing & Escalation Process
- Managing workflows in ServiceNow and JIRA
- Understanding the escalation matrix (L1 → L2 → Development)
- Best practices for Root Cause Analysis (RCA) and documentation
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- Foundations of WebLogic and Tomcat application servers
- Interpreting common API failure codes (401, 500, 504)
- Diagnosing JDBC pool issues and connection timeouts
- Day 7: DB Troubleshooting
- Identifying slow queries, locks, and deadlock situations
- Utilizing SQL profiling utilities: EXPLAIN, SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock scenario
- Day 8: CI/CD, Release & Rollback
- Overview of Jenkins and continuous integration pipelines
- Analyzing common release failure scenarios
- Executing rollbacks and performing post-deployment validation
- Day 9: War Room Simulation
- Role-based assignments: Incident Commander, Communications Lead, Technical Fixer
- Live scenario: Troubleshooting a critical login failure
- Conducting RCA, documenting war room notes, and updating stakeholders
- Day 10: Capstone & Review
- Comprehensive review of tools, logging, escalation, Unix, and DB concepts
- Final practical challenge and knowledge assessment
- Certification issuance and feedback session
Optional Add-Ons
- Basics of Kafka/MQ message queue troubleshooting
- Application Performance Monitoring (APM) Tools: AppDynamics/Dynatrace
- Introductory Kubernetes concepts (pod restarts, container logging)
- SRE metrics: SLIs, SLOs, and MTTR
Summary and Next Steps
Requirements
- A solid grasp of fundamental Java programming principles
- Practical experience operating within Unix-based environments
- Knowledge of support workflows typical in enterprise application settings
Intended Audience
- Support Engineers
- Java Developers moving into support-focused roles
- Production Support Analysts working within the banking sector
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
