Introduction to Artificial Intelligence for Non-technical users Training Course

Agentic AI for Business Automation is a practical course designed to equip participants with the skills to design, integrate, and scale AI-driven agents for real-world business processes. The curriculum emphasizes identifying automation opportunities, connecting tools, and developing tangible use cases across customer service, supply chain, and marketing operations.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals interested in implementing AI-powered automation through no-code, low-code, and Python-based methods.

Upon completing this training, participants will be able to:

• Pinpoint key areas where agentic AI can enhance process efficiency and drive innovation.
• Map workflows suitable for AI agent integration.
• Implement automation via APIs and orchestration tools.
• Integrate AI models into real business scenarios to achieve measurable impact.
• Establish governance and monitoring frameworks for AI-driven operations.

Course Format

• Interactive lectures paired with practical demonstrations.
• Hands-on exercises and guided projects.
• Live implementation within a sandbox automation environment.

Course Customization Options

• For customized training on this course, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner, intermediate, and advanced-level professionals who wish to use Artificial Intelligence in Project Management and Agile Methodologies to shift from manual coordination to data-driven orchestration. This category focuses on leveraging Machine Learning and Large Language Models to solve traditional "bottlenecks" in the software development lifecycle (SDLC). By applying AI to areas like GitOps, capacity planning, and requirements engineering, organizations can achieve higher precision in forecasting and significantly reduce the time spent on administrative overhead. This methodology helps teams focus on high-value creative work while AI handles the complexity of data processing and scenario planning.

By the end of this training, participants will be able to:

• Understand the technical foundations of Transformers, LLMs, and SLMs.
• Critically evaluate AI tools based on cost, latency, data privacy, and vendor lock-in.
• Master advanced prompt engineering and RAG techniques for professional use.
• Integrate AI into the full Agile lifecycle, from ideation and backlog refinement to risk management.
• Identify and mitigate risks related to AI ethics, biases, hallucinations, and "model collapse."
• Apply "model-based problem solving" to complex engineering and management tasks.

This instructor-led, live training in Serbia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to transform traditional architectural workflows into AI-native processes. Rather than replacing the architect's creativity, we focus on augmenting it - using Artificial Intelligence to handle repetitive tasks, accelerate conceptualization, and automate administrative burdens. The workshop bridges the gap between raw sketches and high-end professional presentations.

By the end of this training, participants will be able to:

• Generate 3-5 conceptual variants in the time it previously took to create one.
• Perform independent high-end post-production on renderings, eliminating the need for external outsourcing for minor corrections.
• Utilize Multimodal AI (Gemini/GPT) to analyze complex legal building codes and technical documentation.
• Implement automated administrative workflows to recover a few hours of manual work per week.

Artificial Intelligence (AI) for Corporate Professionals is an introductory course designed to demonstrate how AI can be safely and effectively implemented across corporate departments to boost productivity, enhance communication, and streamline operations.

This instructor-led live training (available online or onsite) is tailored for non-technical corporate professionals who want to understand and start using AI tools like ChatGPT, Gemini, and Copilot to improve their daily workflows.

By the end of this training, participants will be able to:

• Understand AI fundamentals, risks, and ethical considerations.
• Apply AI to automate tasks and assist with communication and research.
• Create structured prompts tailored to real-world administrative tasks.
• Plan for safe, scalable adoption of AI tools within their teams.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of AI tools in corporate scenarios.
• Guided exercises focused on process improvement and communication.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in Serbia (online or onsite) is designed for beginner to intermediate-level professionals from diverse departments who want to learn how to utilize AI tools effectively for daily tasks, thereby saving time and enhancing overall productivity.

Upon completing this training, participants will be able to:

• Identify AI-powered tools appropriate for specific tasks.
• Automate repetitive processes to enhance workflow efficiency.
• Utilize AI to improve communication, reporting, and decision-making.
• Ensure responsible and ethical AI usage in the workplace.

This instructor-led, live training in Serbia (online or onsite) targets beginner-level administrative staff who wish to gain a fundamental understanding of AI and its practical applications in administrative workflows.

By the conclusion of this training, participants will be able to:

• Grasp the foundational concepts of Artificial Intelligence (AI).
• Discover how to integrate AI into everyday administrative duties.
• Enhance efficiency in sending emails, administering surveys, managing key performance indicators, maintaining records, and executing manual validations via AI-driven tools.

This course on Strategic AI Implementation for Operational Excellence takes your team past the basics of chatbot interaction, delving into advanced prompt engineering, enterprise data security, and department-specific automation within Legal, Procurement, and Quality Management workflows. Participants will learn to navigate automated contract analysis, vendor comparison frameworks, SOP drafting tools, and structured prompting techniques designed for complex corporate documents. The program equips Legal, Procurement, and Quality Management teams with proven strategies to integrate large language models into daily operations, transforming generic AI tools into specialized assistants that enhance document analysis, optimize procurement decisions, and uphold quality compliance standards in professional settings.

This instructor-led, live training in Serbia (online or onsite) is tailored for developers at an intermediate to advanced level, as well as AI enthusiasts, who wish to create advanced AI workflows in n8n.

By the end of this training, participants will be able to:

• Understand the integration of AI services with n8n workflows.
• Implement AI-driven decision-making in automated processes.
• Create custom AI nodes and use pre-built AI nodes in n8n.
• Analyze and optimize the performance of AI workflows.

This practical two-day workshop is designed specifically for non-governmental organizations seeking to improve efficiency, collaboration, project delivery, and communication through the use of Artificial Intelligence (AI) and modern project management technologies.

Participants will explore how AI can support every stage of the project lifecycle—from identifying funding opportunities and developing project proposals to implementation, monitoring, reporting, stakeholder communication, and impact measurement.

The course combines instructor-led demonstrations, hands-on exercises, NGO-focused case studies, and practical workshops tailored to the realities of nonprofit organizations.

Learning Objectives

By the end of this training participants will be able to:

• Understand the capabilities and limitations of modern AI tools

• Select appropriate AI solutions for different NGO activities

• Create effective prompts to obtain useful and reliable results

• Use AI to support project proposal writing and grant applications

• Improve project planning, monitoring, reporting, and documentation

• Utilize digital project management tools for collaboration and task management

• Develop AI-assisted workflows for communication and stakeholder engagement

• Apply ethical and responsible AI practices within NGO environments

• Identify risks related to data protection, confidentiality, and AI-generated content

Training Methodology

• Instructor-led presentations

• Live demonstrations

• Guided hands-on exercises

• NGO-focused case studies

• Group discussions

• Practical workshops

• Real-world project examples

• Interactive Q&A sessions

Target Audience

• NGO Directors and Managers

• Project Managers

• Program Coordinators

• Communication and PR Specialists

• Administrative and Support Staff

Artificial Intelligence (AI) is reshaping workplace dynamics—ranging from automating routine tasks to bolstering collaboration and decision-making capabilities. With tools like ChatGPT and Microsoft Copilot, teams can generate content, analyze data, and streamline communication, yet it is crucial to be mindful of data privacy, security protocols, and ethical guidelines.

This instructor-led, live training (available online or on-site) is designed for beginner-level professionals and managers who want to grasp AI fundamentals and apply AI tools safely and effectively in their daily operations.

Upon completion of this training, participants will be able to:

• Grasp AI fundamentals and their applications in the workplace.
• Leverage ChatGPT and Copilot to boost productivity and collaboration.
• Utilize AI tools responsibly, with a keen awareness of data privacy and ethics.
• Identify opportunities to automate repetitive tasks using AI.

Format of the Course

• Interactive lecture and discussion.
• Hands-on exercises based on real-world business scenarios.
• Guided practice with ChatGPT, Copilot, and automation prompts.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) is a rapidly evolving field that provides tools and systems capable of automating tasks, analyzing data, and enhancing decision-making across all business functions.

This instructor-led, live training (online or onsite) is aimed at non-technical professionals who wish to understand what AI is, how it works, and how it can improve productivity across departments in a company.

By the end of this training, participants will be able to:

• Understand the basic concepts and capabilities of AI.
• Recognize how AI is transforming various business areas.
• Identify AI tools that can be used to enhance daily workflows.
• Integrate simple AI-powered processes to improve decision-making and efficiency.

Format of the Course

• Interactive lecture and discussion.
• Hands-on demonstrations using AI tools.
• Scenario-based exercises and use case exploration.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Learning Outcomes

Core Tools and Features
Participants will become proficient in Canva’s essential tools, such as adding and formatting text, and manipulating images and graphics, which form the basis for creating clear and visually appealing designs.

Building Your First Project
Through a practical session, participants will build their initial project, learning to select templates, adjust colors and fonts, and customize designs with personal elements.

Advanced Design Techniques
Participants will explore advanced features to craft professional and distinctive projects, including the use of gradients, infographics, diagrams, and photo editing techniques like filters, cropping, and color correction.

Integrating AI in Canva
Participants will discover how to utilize AI tools to automate tasks, generate graphics and text, and streamline the design process, thereby enhancing both efficiency and quality.

ChatGPT and Microsoft 365 Copilot are AI-driven solutions crafted to boost productivity and communication by automating tasks, generating intelligent content, and optimizing workflows.

This instructor-led live training, available online or onsite, targets intermediate professionals looking to harness the combined power of ChatGPT and Microsoft 365 Copilot to automate document creation, elevate communication standards, and enhance data-driven decision-making.

Upon completion of this training, participants will be equipped to:

• Utilize ChatGPT for automating drafting, summarization, and idea generation.
• Apply sophisticated prompting techniques to achieve higher-quality AI outputs.
• Harness Microsoft 365 Copilot within Excel, PowerPoint, and Outlook to analyze data and streamline communication.
• Seamlessly integrate Copilot into enterprise workflows to foster collaboration and process automation.

Course Format

• Interactive lectures paired with live demonstrations.
• Hands-on exercises complemented by real-world case studies.
• Practical application within the Microsoft 365 ecosystem.

Customization Options

• To arrange customized training for this course, please contact us.

ChatGPT is an AI-driven conversational assistant designed to boost productivity by supporting content generation, research, communication, and workflow automation.

This instructor-led, live training session (available online or on-site) is tailored for professionals with little to no prior AI experience who want to enhance their daily efficiency by leveraging ChatGPT.

Upon completion of this training, participants will be able to:

• Grasp the fundamentals of ChatGPT and its underlying mechanics.
• Apply ChatGPT effectively across various professional tasks.
• Refine prompts to achieve higher-quality responses.
• Recognize the tool’s limitations and adhere to best practices.

Course Format

• Interactive lectures and group discussions.
• Ample exercises and practical application.
• Hands-on implementation within a live-lab environment.

Customization Options

• For customized training arrangements, please contact us directly.

Claude for Business Productivity and AI Agents is a two-day instructor-led training that teaches business professionals how to use Claude effectively to improve productivity, automate everyday tasks, and create AI-powered assistants without programming. Participants will learn prompt engineering, document and data processing, project organization, and how AI agents work. Through practical exercises and real-world business scenarios, they will gain the knowledge and confidence to design, build, and refine their own no-code AI agents using Claude.

Level

Beginner to Intermediate

Learning Objectives

By the end of this training, participants will be able to:

• Understand the capabilities, limitations, and best practices for using Claude in a business environment.

• Write effective prompts using proven prompt engineering techniques.

• Use Claude to generate, summarize, analyze, and transform business documents and data.

• Create reusable Claude Projects to organize knowledge, instructions, and recurring tasks.

• Apply Claude to common business activities such as reporting, project management, document creation, research, and data organization.

• Explain how AI agents work and identify business processes that can benefit from AI-driven automation.

• Distinguish between prompts, AI assistants, workflows, and AI agents.

• Analyze the structure and key components of an AI agent.

• Design AI agents using a structured, no-code methodology.

• Use Claude's AI capabilities to create and refine business assistants and automated workflows.

• Apply best practices for testing, improving, and governing AI-generated solutions.

Format of the Course

• Interactive lectures and instructor demonstrations

• Guided discussions and best-practice recommendations

• Hands-on exercises using Claude

• Individual and group workshops

• Practical business scenarios based on real organizational use cases

Course Customization Options

This course can be customized to include organization-specific use cases, documents, workflows, and business processes. Practical exercises may be adapted to participants' roles, such as management, finance, operations, merchandising, administration, sales, customer service, or project management. Additional focus can also be placed on document automation, data analysis, AI agent design, or industry-specific applications.

Target Audience

This instructor-led, live training is intended for business professionals, managers, team leaders, executive assistants, project managers, operations specialists, and knowledge workers who want to use Claude to improve productivity, automate business processes, and understand how to create AI agents without programming.